On our last cruise, Hilario out "personal retreat host", was amazing. Just as an example, he saw us as we were talking toward our room after coming back from being ashore and stopped to talk with us. He asked about our day and what our plans were. We mentioned getting a quick bite to eat, it was lunch time, and he ask if we would like a turkey club sandiwch. We both said yes. He told us to go wait in our rooms and he would bring them to us right away.
Not 15 minutes later he was back with sandwiches, fries (still hot), and the drinks we ordered. He set them up on our balcony and we had a wonder lunch.