Sascol

Thanks for all the info. We’d love to be able to do the train but this would be a challenge with all of the luggage we have.

We were advised on day 2 that transfers were not available to sign up for yet. Went back a few days later and the only times available were those that were too late in the morning to make the flight that we arranged through celebrity. Being that they changed the end port well after we booked our flights (we were originally supposed to dock in Amsterdam) I believe they should have been better able to accommodate those with earlier flights…especially those that were booked through celebrity air.

We are currently on the Apex and will be docking later this week in Rotterdam. Celebrity has not provided ample transfer service to the airport in Amsterdam. We’ll need to get a taxi upon disembarkation. Is it an easy process to just grab a taxi at the pier or is this something we need to book in advance? Other suggestions outside of just grabbing a taxi (a specific taxi service or other transportation suggestions) welcomed as well. Thanks in advance.

Open window, close partition behind you, sit there. Boom…regular balcony. Done it 2x. Love it.

Remember Olympic for $15? I do.

Depends on how much ++

Sadly, last fall on Beyond we felt that the food and service in the main dining rooms (the ‘free’ ones) had slipped. This is why we booked the specialty restaurants this time. We did not realize though until today that another 18% had been added.

This is such BS. Nickel and diming everywhere now. Thanks for the replies.

OK. We are not rookies. We have cruised almost 30 times …about half of those with Celebrity. Every time we cruise we book several specialty restaurants. I seem to remember clearly that the cover charge, as explained also included gratuities for the staff and while not necessary, you could then pay the staff additional $$ after dining. In other words $50 covered the meal and the gratuity. I do not ever remember being charged a gratuity in addition to the $50 in advance. We recently reserved specialty restaurants for our upcoming cruise and I noticed in the confirmation we received after the fact via email we received that an 18% gratuity was added to our charge. Is this normal? If so, when did this start?

After returning from a recent Celebrity cruise and experiencing multiple issues that had a negative impact on the cruise overall, we sent an email to corporate (cec@celebrity.com) that detailed the issues. After a week or so I got an email back stating that the email was forwarded to the ship for additional research. Based on the experience with this some of you may have had, will I her back and get possible resolution? I’m curious how the experience was from others that may have done this. Thank you.

Non suite for us but this type service is to be expected?? Sorry but no.

There lies the issue. Cruise lines need to STOP accepting new bookings when they realize planned staffing can’t handle additional passengers. Sure this impacts profit per voyage but if this continues they risk losing repeat passengers (like us) on future cruises because we fear the same problems repeating themselves. They’re shooting themselves in the foot and risking long term profit.

8302. Worst we have ever had. It was literally as loud as the cabin door closing all night long.

Welcome to the forum. We saw this outburst too. Truly unacceptable. There were about 4 or 5 folks doing their best to get the taxis and shuttles organized. Most people waiting were surprisingly patient but the woman you referenced was way out of line and out of control.

Rooftop for sure. Did it 2x…awesome both times. All the ones we did were well worth the cost.

Never said this particular issue was in their control nor did I say it was their fault. Just stating an issue that was experienced at the end of a cruise that was FOR US impacted by many other issues mentioned throughout this topic. This was an issue that a very large cruise line should have been minimally aware of and possibly mentioned when covering the disembarkation process. We are fans of Celebrity as evidenced by our elite plus status but this cruise was sub par and out of the norm.

This, yes.

Directly it would not be…and I clearly stated this in my post. But Celebrity would know based on weekly arrivals by multiple ships at this port that getting a cab could be an issue and at a minimum mentioned this when passengers inquired about the option.

One last thought on this topic before I leave it... This may not be entirely on Celebrity but the cherry on the sundae happened upon disembarkation. We have disembarked at Cape Liberty several times so we know the process of getting a cab to the airport. Get off the ship, go across the street to the taxi/shuttle area and hop in a cab. Usually takes 10 minutes. Not so this time. After we disembarked we waited in the on and off rain, uncovered for TWO HOURS waiting to get a cab along with hundreds of other people. We made the flight from Newark that we booked through Celebrity literally by the skin of our teeth. Not sure what the issue was but there was NO flow of cabs or shuttles in and out like there usually are.

I have. Did a similar transatlantic on the Edge in 2019. No issues like this at all. To be fair, the last 2-3 days the service has improved a bit. The cruise after this one is 3 nights for travel agent reps. It would be in their best interest to work this out prior to that cruise.

Valid question…folks around me started doing that. The wait at the bar to get a drink was just as long plus you also then lose the seat you had.

Nitpicking. Regardless of your Websters definition, the ratio is bad and the onboard experience is suffering.

Simple math. Overbooked = more passengers than the staff can handle. Not enough staff? Stop booking when you realize this is going to be a problem. You know the staff you will have available many months before the cruise starts so at that time, stop booking once you realize the numbers create an issue.

Yes it can be IF the number of staff onboard has no reasonable chance to properly provide services to the number of passengers on board. You are correct when under the assumption the ship is properly staffed. In this case it absolutely 100% is not. I’m not getting what I paid for. Not even close.

Annoying, but not horrible. Opted not to do dinner in the restaurants so we went to the buffet and got a pizza. Non PPV movie night!