They do go to the gelato stand on the Lido deck. In fact one time we had stopped there and one of the Cabana stewards was there. He pointed us out to the man working the gelato counter and we were never charged for gelato again, no matter when we stopped by.
Last cruise in November on the Rotterdam I brought 2 bottles of good champagne. Went to the secondary station and gave them name and cabin number. Signed the slip and was never billed the $40. Appears to be pretty hit or miss.
Unfortunately. I gave up on massages while on HAL a several years ago. The “deep tissue” treatments are a joke. Massage me like I need it, not like I’m a frail 80 year old. MHO.
The sparking wine is made by Gallo I believe. What they used to have was mediocre at best…this is horrible. Never even opened ours. I brought a couple of bottles with us instead.
As mentioned by others…call Ships Services to book. Your cruise does not have to be paid for to book a cabana. You’ll need your booking number and you will be charged at the time of booking and will receive a confirmation email that includes the cabana number.
Food poisoning? How much time did you spend in the infirmary? Was there any discussion of having you medically evacuated for treatment? Assuming you were given complete medical reports to give to your local physician. How many others were affected? I’m surprised it didn’t make the news.
It’s the November 29 sailing…the day after Thanksgiving. Did that same timing last year and it was great. I think there were 3 kids onboard.
Cabana was is $700 for the entire cruise. Up from $500 last year, but still worth it for the quiet and service.
Booked the cabana today for our November cruise on the Rotterdam. Glad I took care of it as almost 50% of them are booked already. And yes, we did get our first choice.
Ask the security guards that you have to pass through as you enter the port. You have to show them ID and cruise documents anyway. There are also large information display boards that will provide the info…have the driver follow the signs.
If you had a driver who took you to the airport, you just got a really dense driver.
On the Rotterdam it was a Nespresso like machine. Pods were different. Produced some very bad “coffee”. Better to go to the machine in the Neptune Lounge that made individual cups from freshly ground beans.
Our cabana experience on the Rotterdam in late November was wonderful. A quiet retreat and excellent staff willing to do whatever was needed. No lookyloos and no boomboxes. A very well run operation. I’ve booked the same cabana for this November’s cruise.
You need to remember that the person who assists you with check in is an employee of the handling agent and not HAL. You said the error on your account occurred on a cruise in October. When in October? Even if at the beginning of the month the 12 week limit has barely passed. The time frame quoted to you in the original communication is a best estimate and not a deadline for action. Also, we are talking about $11 here. Not a worrisome amount and as frustrating as it is I don’t think it has altered your lifestyle. Choose your battles carefully. As for your compensation…I wouldn’t hold my breath.
Bon voyage!