roysmith99

Thank you everyone for your help with this, I have now spoken with NCL in the UK and understand the situation. I was erroneously thinking I had been given free service charges as part of a promotion / amenity, when this is not the case. By paying the £600 upfront the service charges are added to the Amenity Invoice and if I remove them from the main invoice they would also be removed from that one too. I did suggest that maybe the main invoice could be easier to understand for new cruisers booking directly if all amenities appear on the main invoice with a zero value, or a reference to the promotion that has been applied. It doesn't help when they also have a list of 'add-ons'. Actually calling it an amenity invoice with a separate reference number doesn't help much either. Whilst some of my personal confusion is based on what I've experienced with other cruises lines and I'm still getting used to NCL, I am very grateful for all of the help from everyone in this forum.

Thank you for your help, I've put a conclusion post below - your post helped it all make better sense.

thank you very much, this is what I was thinking but the total amount due does include the £600 and why NCL seem to be more confused that me. I suppose I should have mentioned that in my original post.

Hope this post is ok on here, but this is our first NCL cruise and the company are really confusing me and being unhelpful so far. I tried an online chat and was told ‘nothing wrong here’ also a phone call (routed to the USA) saying the same. The agents say that the Amenity Invoice is just a list of something we could buy if we want, that doesn’t sound right - based on my searches in this forum. When I booked directly in the U.K. I believed I was getting Free At Sea Plus and this included Service Charges for the Suite (and for the Beverage package plus other items. These are all shown on my Amenity Invoice see below. And, on the cruise invoice they all show as Add-Ons (plus a transfer I booked separately). But the invoice still also shows Services Charges as owing within the final payment due? I’m going to continue to pursue this somehow but would lie, to know what I’m looking at on each of the sections / invoices. Any thoughts, advice or guidance would be appreciated, thank you in advance.

I recently needed to change our YC booking from 18th March 2023 to one week earlier. I had booked directly with MSC so rang them and they made the change with no cost. The only thing that was needed was for their back office team to validate my request against my original booking. All done in a couple of days.