I know these have been posted before but I can't find them. I have $800 I over paid on 2 cruises in June. I have been trying to get the overpayment refunded since the end of June. Every time I call I get the runaround that they're processing it and it should be back on my card in 7 to 10 days. We got off the ship on June 17th and still no refund. I tried to handle it while we were onboard the ship but they said I had to take it up with the home office.
When talking to them today they said the refund needed to be processed and it would take 7 to 10 day mantra. I then asked to speak to a supervisor. They got on the phone and regurgitated the same thing the agent said. I asked to speak to her supervisor she told me that she did not have anyone above her, I doubt that. I told her that one refund was processed on July 19th and the other one on July 26th. She said there wasn't anything in the comments about it. I have phone records and text transcripts that prove differently. She told me the refunds were being "expedited" and the same 7-10 days processing. So, there in no difference between their usual time frame for a refund and the "expedited" process. She told me for anything further that I would have to contact customer service by email. I asked for her name and she would only give me her first name. She refused to give her last name. The story they give keeps changing and we're back to they're processing the payment.
So l wondered if anyone had success emailing Jan Schwartz or John Padgett or any email addresses or phone numbers that got results.
Thanks in advance.
Leslie
