whatyouknowsays

Just to follow up. They called this morning with acceptance of option 3. Full refund and future cruise credit for 100% of paid fare. I assume we booked a low rate and are residents of Texas. Win for us, we are headed to Cozumel for a week instead and will use the credit for a sailing in December. Cheers!

Thank you kitkat343.

SG65CB Yes we saw that . We live within 3 hours of the port , so no plane tickets or organized plans with others. We put in for an option and will see what happens . Win Win for us since we are flexible due to location.

Merion_Mom Option 3 was a great option IMO. Thanks for the response.

Dear Guest, Ahead of your Allure of the Seas May 21st, 2023 sailing, we're looking to see if you and your travel party have flexible travel plans. If your travel plans are set in stone, mark this email as "Read", and gear up for your upcoming adventure - although, there are some pretty sweet options below. If your travel plans are flexible, you may be able to take advantage of our special offer. Below, we've outlined some options that may be available to you. Your Options Option 1: Receive 100% refund, plus a $300 Onboard Credit, per stateroom and move to one of the select 2023 Voyager of the Seas sailings below: July 10th, 2023 5-Night Western Caribbean sailing departing from Galveston, Texas visiting: Puerto Costa Maya, Mexico | Cozumel, Mexico July 15th, 2023 5-Night Western Caribbean sailing departing from Galveston, Texas visiting: Puerto Costa Maya, Mexico | Cozumel, Mexico What you'll receive: A full refund your current booking on Allure of the Seas, a $300 USD non-refundable OBC per cabin, PLUS, you'll receive a complimentary transfer to the selected Voyager of the Seas sailing in the same category you previously booked. Please note, the complimentary transfer covers your cruise fare for the new sailing only and excludes taxes, fees & gratuities. If your booking was already paid in full and your cruise fare rate decreases, we'll provide you with a refund for the difference. You can expect to receive your refund to your original form of payment within 14 business days after we move you. Kindly note, refund times may vary depending on your financial institution. Please note, each sail date is subject to stateroom availability. If you used a Future Cruise Credit (FCC) to pay for your reservation, any NEW funds paid above the certificate amount will be refunded and the original FCC will be reinstated and valid for a year from issuance. Option 2: Move to the one of the Allure of the Seas Summer 2023 sailings below, departing from Galveston, Texas: July 30th, 2023 7-Night Western Caribbean sailing visiting: Roatan, Honduras | Puerto Costa Maya, Mexico | Cozumel, Mexico August 6th, 2023 7-Night Western Caribbean sailing visiting: Roatan, Honduras | Puerto Costa Maya, Mexico | Cozumel, Mexico What you'll receive: Your original stateroom category price will either be protected at your original cruise fare rate or reduced to the current cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items. If your booking was already paid in full and your cruise fare rate decreases, we'll provide you with a refund for the difference. You can expect to receive your refund to your original form of payment within 14 business days after we move you. Kindly note, refund times may vary depending on your financial institution. Please note, each sail date is subject to stateroom availability. If you used a Future Cruise Credit (FCC) to pay for your reservation, any NEW funds paid above the certificate amount will be refunded and the original FCC will be reinstated and valid for a year from issuance. Option 3: If you choose to cancel, we'll be sad to see you go. You'll receive a 100% refund, plus a 100% Future Cruise Credit to book an alternate Royal Caribbean sailing. What you'll receive: A full refund of your current booking on Allure of Seas. PLUS, a Future Cruise Credit (`FCC') valued at 100% of the cruise fare paid on your current booking to book an alternative RCI sailing departing by May 15th, 2024. If you used a Future Cruise Credit (FCC) to pay for your reservation, any NEW funds paid above the certificate amount will be refunded and the original FCC will be reinstated and valid for a year from issuance. Regardless of which option you choose, we'll also reimburse you for any non-refundable, pre-purchased travel expenses (e.g. hotel, flight) you have incurred. Please note that this special offer is time-limited and subject to availability. If you're happy to be excluded from the special offer, please disregard this email - no further action is required. If you have wiggle room in your plans, please reach out to us directly. We'll be collecting your option preference via our survey that will remain open through May 17th, 2023. Please note, filling out our survey does not guarantee you will be chosen. Our team will reach out to you via your provided contact method should you be selected. If you're not contacted by May 18th, 2023, you will remain booked on your existing Allure of the Seas sailing. Thanks for sharing your preferences and we'll see you onboard soon! Sincerely, Royal Caribbean International