I found Jamie's vlog useful - as are others on You Tube. I find them better than reading reviews, as you can see yourself what they are saying. I thought it was quite fair - he highlighted the good and bad points.
I have never done Ventura before - 1st with her next year, but have done 7 other cruises with various companies including P&O. There has never been a trip where I haven't had to queue for something. This includes the MDR (although usually for dinner not breakfast), and getting on and off - I purposely choose to alter my plans to avoid trying to get off the ship as soon as you are able to. It's just what happens when you have hundreds of people with the same idea.
The no tea spoons thing amused me. Can't say I have ever experienced that in the MDR, but no cutlery or plates happens all the time in the buffet. Perhaps I only started cruising when "standards started dropping", but I just put it down to large numbers being being catered for - it's the same in a large resort too. It does mean that I have never used words like 'pampered' in explaining my experiences, but I do have a good time and keep coming back.
I don't feel like I am paying for a luxury experience, which is maybe the issue sometimes with reviews (generally, not Jamie's in particular) - perhaps those who have been cruising longer remember something that was more expensive, and so offered a different product