Cruise was 5/4/22 9 night Bermuda, Charleston and Newport (cancelled do to rough seas) did not get any OBC do to this but stayed in Charleston 2 nights. I have called 5 times with assurances I'll get the additional 72 points (should have been 144) and have been hung up on 3 times with no call back. The last call said after he read all the notes from 4 other calls the prior agent did nothing. He put me on hold then stated I would get an email and possibly phone call to rectify the points. We are Elite+ and have stayed in a Suite on all our 15 Summit cruises. This cruise cost $12,000+ . Any input on this issue would be appreciated.