js4rq Posted January 22, 2018 #101 Share Posted January 22, 2018 Just an update - no word from P&O yet. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 22, 2018 #102 Share Posted January 22, 2018 Just an update - no word from P&O yet. Bummer, time to follow up I would think. Link to comment Share on other sites More sharing options...
js4rq Posted January 22, 2018 #103 Share Posted January 22, 2018 (edited) I rang up P&O and they have advised that they are no longer offering obc as compensation. Full refund is all they're offering. Never mind! Edited January 22, 2018 by js4rq Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 22, 2018 #104 Share Posted January 22, 2018 I rang up P&O and they have advised that they are no longer offering obc as compensation. Full refund is all they're offering.Never mind! Bummer, What I would do is to be writing them a nice ( I mean nice too not nasty) letter and seeing if there is some sort of way they can make up for the disappointment, especially as they have offered that same thing to others. Link to comment Share on other sites More sharing options...
js4rq Posted January 22, 2018 #105 Share Posted January 22, 2018 Should I email the guest service manager that emailed me last week or is there another email address I can email? Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 22, 2018 #106 Share Posted January 22, 2018 I would send it to these addresses information@pocruises.com.au and feedback@pocruises.com.au Highlight how disappointed you are in the numerous aspects in regards to the cruise and their dealing with the changes, firstly that the change means you miss the fireworks, secondly that they didn't notify you about the change, thirdly that when contacted they didn't get back to you, and lastly that other people have been offered compensation but you haven't. Link to comment Share on other sites More sharing options...
js4rq Posted January 22, 2018 #107 Share Posted January 22, 2018 Thanks so much. Your help is greatly appreciated! :D I will be sending an email shortly! Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 22, 2018 #108 Share Posted January 22, 2018 Good luck. Link to comment Share on other sites More sharing options...
NSWP Posted January 22, 2018 #109 Share Posted January 22, 2018 I rang up P&O and they have advised that they are no longer offering obc as compensation. Full refund is all they're offering.Never mind! No doubt Carnival cut off the compo line, as they did with Ocean Medallion compo, initially gave it then stopped it. Same here.:evilsmile: Link to comment Share on other sites More sharing options...
js4rq Posted January 23, 2018 #110 Share Posted January 23, 2018 Today is cruise day! :D🚢🚢 P&O haven't responded to my email. And I doubt they will. We are looking forward to the cruise regardless. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 23, 2018 #111 Share Posted January 23, 2018 Today is cruise day! :D🚢🚢 P&O haven't responded to my email. And I doubt they will. We are looking forward to the cruise regardless. Bon Voyage, visit guest services and se if something can be resolved, otherwise follow up with a email on your return. Link to comment Share on other sites More sharing options...
Hawka Posted January 24, 2018 #112 Share Posted January 24, 2018 enjoy no matter what Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted January 25, 2018 #113 Share Posted January 25, 2018 Programme for Australia Day in Sydney shows - "All day P&O Ships" Fireworks are going to be from Circular Quay this year. Yesterday All restaurants around Circular Quay had been enclosed with fences. At each end of Circular Quay there were machines set up to check hand luggage. Signs everywhere "no alcohol, random checks, etc." Music equipment was set up on 4th level of OPT. I hope all the passengers who bought their cruise to see the fireworks on Sydney Harbour are adequately compensated. Link to comment Share on other sites More sharing options...
js4rq Posted January 27, 2018 #114 Share Posted January 27, 2018 I certainly wasn't compensated. It's no surprise that P&O never got back to me. I will be sending a follow up email :) P&O should have as least acknowledged my email. It is poor customer service. I had a great cruise regardless. It's what you make of it. :) Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 28, 2018 #115 Share Posted January 28, 2018 Programme for Australia Day in Sydney shows -"All day P&O Ships" Fireworks are going to be from Circular Quay this year. Yesterday All restaurants around Circular Quay had been enclosed with fences. At each end of Circular Quay there were machines set up to check hand luggage. Signs everywhere "no alcohol, random checks, etc." Music equipment was set up on 4th level of OPT. I hope all the passengers who bought their cruise to see the fireworks on Sydney Harbour are adequately compensated. Wow, it gets worse, some were offered compensation while others were not. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 28, 2018 #116 Share Posted January 28, 2018 I certainly wasn't compensated. It's no surprise that P&O never got back to me. I will be sending a follow up email :) P&O should have as least acknowledged my email. It is poor customer service. I had a great cruise regardless. It's what you make of it. :) Glad you had a great cruise.:D Link to comment Share on other sites More sharing options...
NSWP Posted January 28, 2018 #117 Share Posted January 28, 2018 Wow, it gets worse, some were offered compensation while others were not. Wrong indeed, all pax should have got it. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 28, 2018 #118 Share Posted January 28, 2018 Wrong indeed, all pax should have got it. Exactly.:D Link to comment Share on other sites More sharing options...
Dobby_The_Ship_Elf Posted January 28, 2018 #119 Share Posted January 28, 2018 Wrong indeed, all pax should have got it. Don't mention the war!! Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 28, 2018 #120 Share Posted January 28, 2018 Don't mention the war!! I am not sure that this war is over just yet. Link to comment Share on other sites More sharing options...
NSWP Posted January 28, 2018 #121 Share Posted January 28, 2018 Don't mention the war!! What war, the P&O Australia Day non Event or my Ocean Medallion cruise on Royal Princess gone wrong ?. In my case North Americans got compo, we got refused.:evilsmile: Carnival Corp bean counters have cut off the comp largesse re both. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 28, 2018 #122 Share Posted January 28, 2018 Some Aussies got compo for the OZ day debacle. Link to comment Share on other sites More sharing options...
davoni Posted January 29, 2018 #123 Share Posted January 29, 2018 Just got back today from Australia Day cruise. A few days before we left we also contacted P&O re compensation and were told that the pax who got extra $100 OBC was because of 'other issues'. I replied that this seemed incorrect as others were given OBC because of change of itinerary. Received email from Customer Service Supervisor who only offered full refund. I replied stating that we were disappointed in the way P&O gave to some and not everyone and we were given the extra $200. I guess it pays to keep contacting them to get a reply as it was only a couple of days before sail date. We were asked to keep it private and off social media as no more OBC were being offered. Link to comment Share on other sites More sharing options...
NSWP Posted January 29, 2018 #124 Share Posted January 29, 2018 Some Aussies got compo for the OZ day debacle. And that is the issue Mic, SOME got compo.:evilsmile: Unfair on those who did not before the compo largesse got the chop.:rolleyes: Link to comment Share on other sites More sharing options...
js4rq Posted January 29, 2018 #125 Share Posted January 29, 2018 Just got back today from Australia Day cruise.A few days before we left we also contacted P&O re compensation and were told that the pax who got extra $100 OBC was because of 'other issues'. I replied that this seemed incorrect as others were given OBC because of change of itinerary. Received email from Customer Service Supervisor who only offered full refund. I replied stating that we were disappointed in the way P&O gave to some and not everyone and we were given the extra $200. I guess it pays to keep contacting them to get a reply as it was only a couple of days before sail date. We were asked to keep it private and off social media as no more OBC were being offered. Well done on getting OBC. :D P&o still won't acknowledge any of my emails sent from 18 January onwards. :rolleyes: I rung up a few times and have sent several emails since then, with no response lol Very disappointing. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now