737swapilot Posted July 16, 2018 #1 Share Posted July 16, 2018 Curious if anyone has received their 25% cruise credit from sailing on the spirit disaster. Link to comment Share on other sites More sharing options...
Daveywavey70 Posted July 16, 2018 #2 Share Posted July 16, 2018 Only in the form of an email attachment 737. Naturally I have informed them that I won’t be taking advantage of their “very generous offer” have you not had any response from them? Link to comment Share on other sites More sharing options...
737swapilot Posted July 17, 2018 Author #3 Share Posted July 17, 2018 Only in the form of an email attachment 737. Naturally I have informed them that I won’t be taking advantage of their “very generous offer” have you not had any response from them? I have not. Every post they have put on FB I have answered with our experience and pictures of lights dangling from the cieling in my silver suite. They actually sent me a message via FB messenger but have since stopped communicating with me. I am going to call tomorrow about the credit. Link to comment Share on other sites More sharing options...
tgh Posted July 17, 2018 #4 Share Posted July 17, 2018 Do you have a TA ? SS can ignore the bleating plebs but they always talk with TA's IMO, the more "luxury" cruises the ta sells the better ss will listen . Link to comment Share on other sites More sharing options...
eastwoodboy Posted July 17, 2018 #5 Share Posted July 17, 2018 Received mine dated 25th May the day after I asked my TA if he knew anything about it. No idea if it was on the way anyway or I triggered some reaction. Certainly get after your TA . Link to comment Share on other sites More sharing options...
jollyjones Posted July 17, 2018 #6 Share Posted July 17, 2018 I had a similar sort of credit following a cruise - not the Spirit one - and nothing happened until I sent to my TA a copy of the letter that I had received onboard telling me about the credit. She followed up with SS and very quickly received the official form with the code that I'd need to use to apply the credit - it seems that you may have to ask for your code. Link to comment Share on other sites More sharing options...
marama Posted July 17, 2018 #7 Share Posted July 17, 2018 I think that the answer lies in just two letters - T - A. After our Silversea cruise earlier this year ( which we enjoyed) I sent our TA an email listing the good things and the less good things - observations rather than complaints. The next thing we knew was that we had received a very generous cruise credit from SS. They do seem to be alot more generous than many other lines when they receive complaints. Link to comment Share on other sites More sharing options...
Capri73 Posted July 17, 2018 #8 Share Posted July 17, 2018 I think that the answer lies in just two letters - T - A. After our Silversea cruise earlier this year ( which we enjoyed) I sent our TA an email listing the good things and the less good things - observations rather than complaints. The next thing we knew was that we had received a very generous cruise credit from SS. They do seem to be alot more generous than many other lines when they receive complaints. I am happy for you but with our recent experience on the Sprit I find SS to be the worse to deal with. First they ignored my TA letters.She then went higher up and the reply was pretty much touch luck.Take your credit and be happy. Many of us experienced a horrible cruise to do a blanket credit for the entire ship made no sense.If you happened to have been a lucky one with no problems you walked away with a credit.The rest of us have had to fight for what we believe we deserve and that is not 25%.Try spending thousands of dollars to have no lights, no air, fixtures hanging in the suites etc.I know this story has been out there but I cannot agree with you about SS being generous. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now