Status of Ocean Medallion?

During a most travelled passenger event (Alaska Cruises havesuch a low threshold), we had the opportunity to sit with one of the Assistantmanagers on the hotel side. He had just sat for a presentation on the status ofthe Ocean Medallion system a few days before on our cruise. This is some of theinformation he passed on. (Others could possibly fill in some blanks as I havenever sailed a cruise with the Medallion.) Doing this write up from memory, soI may have missed a topic that was covered. Just ask, as it might jog a braincell or two.

 

1) System is very close to being rolled out on the Regal (I believe this is the ship he mentioned.) Sounded like it would be in a few phases as far as how many cruisers and crew as well as what area of the ship the cabin is in. Do not remember the number of phases or if it was mentioned, but from the conversation, the number appeared to be around 5 or less.

2) Much work has been put into the functional range of the Medallion. This was actually what led to some of the problems cruisers have been reporting. To long of a range and systems where picking up info not needed, to short and the Medallion was not detected. One of the areas that proved to be the most difficult was the range for the door. The final range they felt was in the sweet spot was around 1½ foot. One of the human problems integrators ran into was cruisers turning around after leaving the room to verify the door was locked and thus reopening the door. They have initiated a 10 second lock out to handle this problem. Tom mentioned the door had to be touched before it would open, this was not discussed nor mentioned. As to problems, initial range was around 6 foot, which DID cause many problems.

3) If when trying to open the door, and the door does not open, they have instituted a double tap of the Medallion on the screen.(The screen is an area I have no knowledge where someone else could fill in. Tom?)

4) Only a small number of security personnel can access the monitoring system for locating all on board (number was about 3, and are on call). I brought up concerns mentioned here, and from what he stated, these are unfounded. In addition, not sure of the actual time frame, but the system can detect a missing person almost immediately. The handle full of security personnel mentioned above can determine who and where this took place. The Medallion is not a GPS device. Position is determined by detection.

5) As for the ability to monitor others in your party. It was not brought up, and I did not ask, sorry.

6) There is a process in place to receive your Medallion within a few weeks of sailing. There are processes in place to handle this ifyou are already on travel. Don’t remember all the specifics, but it seemed itwas appropriately covered. As mentioned before, it will come engraved with the info for the cruise along with name.

7) Receiving your second Medallion for a B2B involves receiving it the day of embarkation for the subsequent leg. I believe there were problems receiving all the medallions before starting the first leg, but he did not go into what they were. I can see a few human errors creeping in.

8) We were on the Ruby Princess and it is currently NOT wired for this system as are several other ships in the fleet. This is to be addressed on the Ruby in dry dock I believe this fall.

9) As you enter a service area such as a bar/store.Your picture will show up on the computer/pad screen similar to what happens today when they scan your card. Server can then select the person they are helping.

 

If I missed anyone’s concerns, let me know and if I have info, I will address it.

Just bringing this forward as there is too much misinformation getting tossed in again.

I didn't find it here, though I didn't look hard, but someone a week ago posted they were on the Regal and some people had OMs.

No, not when we were on in November for the first and second cruises with Medallion. This could have changed since but this was the panel from our Medallion cabin in November:

 

 

 

And this is the panel outside a non-Medallion cabin on Regal in January - doesn't look the same unless anyone else knows better!

 

Do the ***** cabins have any kind of a mail box still?

Yawn! That is my opinion of the current status (or lack thereof) of the *****. Personally I have no problem with Princess not being able to keep track of the number of minutes I spend in my cabin bathroom. Carrying a card vs carrying a ***** does not seen like much of a big deal.

Hank

Maybe it does work in bars, shops and the casino etc but they need to prove the cabin doors unlock on ALL decks (not just 3) and not just the mid-forward section :)

Thank you for your first-hand experience. I've noticed that a lot of medallion posts are made

by folks who have never even been on a ship with medallions...

There's been an ***** update via the Medallion Net thread - Caribbean Princess has had some door panels upgraded to ***** standard on the last cruise. Also checking the Roll Calls, it's reported that the August 4th cruise for Caribbean Princess is likely to be the first with Ocean Medallion activated.

Sandra

There's been an ***** update via the Medallion Net thread - Caribbean Princess has had some door panels upgraded to ***** standard on the last cruise. Also checking the Roll Calls, it's reported that the August 4th cruise for Caribbean Princess is likely to be the first with Ocean Medallion activated.

 

Sandra

That would be great but I'm not holding my breath for it to happen after the Regal experience. :(

We shall see. :cool:

Perhaps when we board the CB later this fall, some staterooms will be activated for *****. It will be interesting to at least see some of the changes even if we are not part of the ongoing ***** effort.

Concerning the Ocean Medallion fiasco, Princess has just changed ALL of the Regal cruises from "Ocean Medallion" to "Ocean Medallion Preview".

Concerning the Ocean Medallion fiasco, Princess has just changed ALL of the Regal cruises from "Ocean Medallion" to "Ocean Medallion Preview".

I noticed that. My December 2019 was Ocean Medallion when I booked it a couple of weeks ago and now is Ocean Medallion Preview. Seriously, they don’t feel they will have it ready in Dec 2019??!!!

Do the ***** cabins have any kind of a mail box still?

We had an ***** cabin in Dec 2017 on the Regal and did not have any kind of mail box. They would either slip paper under the door and fold it up and place it in the handle.

We had an ***** cabin in Dec 2017 on the Regal and did not have any kind of mail box. They would either slip paper under the door and fold it up and place it in the handle.

Sounds like another thing they overlooked.:rolleyes:

I noticed that. My December 2019 was Ocean Medallion when I booked it a couple of weeks ago and now is Ocean Medallion Preview. Seriously, they don’t feel they will have it ready in Dec 2019??!!!

Just wondering, where does it say that you are (or aren't) on any kind of Medallion cruise? I looked all through my booking info on Princess.com but can't find anything.

Thanks

Just wondering, where does it say that you are (or aren't) on any kind of Medallion cruise? I looked all through my booking info on Princess.com but can't find anything.

 

Thanks

It's not on your booking. It's on the cruise description for folks thinking about booking.

Wander through "Find a Cruise" for examples.

They probably do not have this listed specifically on the bookings.

Just pull up your cruise on the web-site, like you were booking right now, and I think you should see it there.

Our cabin is not in the mid-forward section. So, we probably won't have *****... (if that is where the selected ***** cabins are located)

No biggie. But, it would have been interesting!

Again, I would rather they bring on the new beds!

They probably do not have this listed specifically on the bookings.

Just pull up your cruise on the web-site, like you were booking right now, and I think you should see it there.

 

Our cabin is not in the mid-forward section. So, we probably won't have *****... (if that is where the selected ***** cabins are located)

No biggie. But, it would have been interesting!

 

Again, I would rather they bring on the new beds!

I was reading on my Roll Call that the Ocean Medallion will be rolled out ship wide on August 4th. Since my cruise is two weeks after that, I would think Princess would put it on either my booking or on the cruise web site for people searching. I didn't see it on either, maybe I'll just wait and see if they send the Medallions to us in the mail.

Thanks

I was reading on my Roll Call that the Ocean Medallion will be rolled out ship wide on August 4th. Since my cruise is two weeks after that, I would think Princess would put it on either my booking or on the cruise web site for people searching. I didn't see it on either, maybe I'll just wait and see if they send the Medallions to us in the mail.

Someone in the roll call for the Aug 11 sailing of the Caribbean Princess indicated this as well, but I would treat this as a rumor. I can't imagine they'd mail medallions now, so if this happens maybe we'll get them at check in.

I was reading on my Roll Call that the Ocean Medallion will be rolled out ship wide on August 4th. Since my cruise is two weeks after that, I would think Princess would put it on either my booking or on the cruise web site for people searching. I didn't see it on either, maybe I'll just wait and see if they send the Medallions to us in the mail.

 

Thanks

Yup.

Any post on CC isn't exactly authoritative, is it? ;)

Nor on the Princess web site if you have followed their ads for the past year. Mike

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Reliable sources confirm ***** rolling out aug 4 on Caribbean.

Medallions are not being mailed out but will be there at check in.

You can believe me if you wish or just wait to see my live reports.

My sources are on board.

I will remain positive and look forward to seeing how it goes.

We are on for 3 legs so will see the progress.

Reliable sources confirm ***** rolling out aug 4 on Caribbean.

 

Medallions are not being mailed out but will be there at check in.

 

You can believe me if you wish or just wait to see my live reports.

 

My sources are on board.

 

I will remain positive and look forward to seeing how it goes.

 

We are on for 3 legs so will see the progress.

If you can, please post what decks are being included in the Medallion test.

Thanks.

If you can, please post what decks are being included in the Medallion test.

Thanks.

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I believe based on the post on my roll call post, it's a full ship rollout.

 

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Yes this is what i heard too

hopefully they get all of the bugs fixed on the caribbean and they can use that on the regal when the ship returns back to the US

Bringing this forward for new viewers. I also saw a post a week or two ago about the Royal having ***** for a current sailing.

During a most traveled passenger event (Alaska Cruises have such a low threshold), we had the opportunity to sit with one of the Assistant managers on the hotel side. He had just sat for a presentation on the status of the Ocean Medallion system a few days before on our cruise. This is some of the information he passed on. (Others could possibly fill in some blanks as I have never sailed a cruise with the Medallion.) Doing this write up from memory, so I may have missed a topic that was covered. Just ask, as it might jog a brain cell or two.

 

1) System is very close to being rolled out on the Regal (I believe this is the ship he mentioned.) Sounded like it would be in a few phases as far as how many cruisers and crew as well as what area of the ship the cabin is in. Do not remember the number of phases or if it was mentioned, but from the conversation, the number appeared to be around 5 or less.

2) Much work has been put into the functional range of the Medallion. This was actually what led to some of the problems cruisers have been reporting. To long of a range and systems where picking up info not needed, to short and the Medallion was not detected. One of the areas that proved to be the most difficult was the range for the door. The final range they felt was in the sweet spot was around 1½ foot. One of the human problems integrators ran into was cruisers turning around after leaving the room to verify the door was locked and thus reopening the door. They have initiated a 10 second lock out to handle this problem. Tom mentioned the door had to be touched before it would open, this was not discussed nor mentioned. As to problems, initial range was around 6 foot, which DID cause many problems.

3) If when trying to open the door, and the door does not open, they have instituted a double tap of the Medallion on the screen.(The screen is an area I have no knowledge where someone else could fill in. Tom?)

4) Only a small number of security personnel can access the monitoring system for locating all on board (number was about 3, and are on call). I brought up concerns mentioned here, and from what he stated, these are unfounded. In addition, not sure of the actual time frame, but the system can detect a missing person almost immediately. The handle full of security personnel mentioned above can determine who and where this took place. The Medallion is not a GPS device. Position is determined by detection.

5) As for the ability to monitor others in your party. It was not brought up, and I did not ask, sorry.

6) There is a process in place to receive your Medallion within a few weeks of sailing. There are processes in place to handle this ifyou are already on travel. Don’t remember all the specifics, but it seemed itwas appropriately covered. As mentioned before, it will come engraved with the info for the cruise along with name.

7) Receiving your second Medallion for a B2B involves receiving it the day of embarkation for the subsequent leg. I believe there were problems receiving all the medallions before starting the first leg, but he did not go into what they were. I can see a few human errors creeping in.

8) We were on the Ruby Princess and it is currently NOT wired for this system as are several other ships in the fleet. This is to be addressed on the Ruby in dry dock I believe this fall.

9) As you enter a service area such as a bar/store.Your picture will show up on the computer/pad screen similar to what happens today when they scan your card. Server can then select the person they are helping.

 

If I missed anyone’s concerns, let me know and if I have info, I will address it.

I believe based on the post on my roll call post, it's a full ship rollout.

 

Sent from my SM-G950U1 using Tapatalk

After the Regal roll-out I'll be very pleasantly surprised.

Let us know in your blog.