Partial Refund

I purchased a couple of massages online and then decided on something different, so I canceled for a full refund. I immediately got 2 e-mails, one for each massage stating: "your refund has been successfully processed". Great. In going over my CC details, I noticed that I did receive a refund, but for only ONE massage. Has anyone had this happen where only part of the refund showed up? I'm wondering if I should wait and see if the other one shows up on my statement, or if I need to call right away. I know MSC has been very slow with some cruisers refunds and faster with others, but I haven't seen anything about issuing in increments. Can you tell I really don't want to call them? LOL UGH.

I purchased a couple of massages online and then decided on something different, so I canceled for a full refund. I immediately got 2 e-mails, one for each massage stating: "your refund has been successfully processed". Great. In going over my CC details, I noticed that I did receive a refund, but for only ONE massage. Has anyone had this happen where only part of the refund showed up? I'm wondering if I should wait and see if the other one shows up on my statement, or if I need to call right away. I know MSC has been very slow with some cruisers refunds and faster with others, but I haven't seen anything about issuing in increments. Can you tell I really don't want to call them? LOL UGH.

I've been waiting for a $200 check from them for a month now, (cancelled one cruise and booked another). For some season could not process through CC. Last time I called, which was almost two weeks ago, it was being mailed from Ft. Lauderdale office. I would give them a call, if I were you.

I purchased a couple of massages online and then decided on something different, so I canceled for a full refund. I immediately got 2 e-mails, one for each massage stating: "your refund has been successfully processed". Great. In going over my CC details, I noticed that I did receive a refund, but for only ONE massage. Has anyone had this happen where only part of the refund showed up? I'm wondering if I should wait and see if the other one shows up on my statement, or if I need to call right away. I know MSC has been very slow with some cruisers refunds and faster with others, but I haven't seen anything about issuing in increments. Can you tell I really don't want to call them? LOL UGH.

They are very slow at giving back refunds.

We canceled 2 different shore excursion before our seaside cruise. 1 was refunded immediately and the other one didn’t refund until 2 weeks after our cruise.

Like you we did get a confirmation that both refund were processed.

I asked onboard and they said since I pre booked there was nothing they could do.

So strange. Good news we did get our total refund. Bad new it took 3 months between both refunds.