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SeaDream II Feb 10 itinerary change


Dred pilot Roberts
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  • 3 weeks later...

Itinerary changes seem to be handled very poorly by SD. Our January 18th cruise eliminated the BVIs (Jost Van Dyke, Tortola, Norman Island) a few days prior and we only knew of it from CC. No notice by SD. No phone call or email. (And the BVIs were our favorite destinations.)

When we questioned SD personnel we were told that the BVIs "weren't ready yet" ( hurricane damage) however the cruises prior to ours AND following ours went there. Very disappointed in SD for lack of customer concern.

Also, be forewarned:

When we were checking out future cruises with Gareth, the 2019 itineraries had also been changed from those in the brochure, again eliminating some of BVIs. We were told to "check the SD website " for accurate and updated itineraries. I guess that is how we get informed of changes. SD needs to work on customer communication especially those who've already booked .

 

 

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Edited by cabosal
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