Rare uktog Posted February 14, 2018 #1 Share Posted February 14, 2018 Received a survey about LCV benefits. Was really glad to get the opportunity to feedback as there are things that I like and things that really irk (particularly two guests have to share the laundry perk both have earned and at the highest level that perk is very poor compared to other lines). Filled it in fully, submit it, it rejects saying questions are unanswered, they are not, go back round reclick the OKs all it does is change the question numbers still says 14 out of 14 answered but will not allow submit. It changes the question numbers so Q4 now shows as Q18. That’s 15 minutes of my life I won’t get back! Why oh why can’t they check these things on phones, tablets and PCs before launching. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
upwarduk Posted February 14, 2018 #2 Share Posted February 14, 2018 Exactly the same, I was taken back x3. I had declined giving my opinion in the box after choosing #9 out of 10, on a sliding scale question. Why do I have to say why I choose that number? I never ever choose 10 in surveys, as there is always room for improvement, so I said that when I was taken back. BUT, for me, the worst thing about the survey was the GREEN font, it’s almost impossible to read. It also ‘faded’ out, so obviously I thought I had completed that question and no further input was needed. It was a very difficult survey to fill in. Link to comment Share on other sites More sharing options...
Marmaduke Posted February 14, 2018 #3 Share Posted February 14, 2018 I also had the same problem, unable to submit. Link to comment Share on other sites More sharing options...
excitedofharpenden Posted February 14, 2018 #4 Share Posted February 14, 2018 It’s really too bad. I didn’t get it at all. Phil Link to comment Share on other sites More sharing options...
Rare uktog Posted February 14, 2018 Author #5 Share Posted February 14, 2018 It’s really too bad. I didn’t get it at all. Phil They were thinking of your blood pressure when it didn’t work ;) Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
combine Posted February 14, 2018 #6 Share Posted February 14, 2018 Filled mine in last night. Had to click submit twice for it to go. I was quite happy with the way the questions were worded. It did give the chance to raise any issues I had.......which I did! Link to comment Share on other sites More sharing options...
Rare uktog Posted February 14, 2018 Author #7 Share Posted February 14, 2018 Filled mine in last night. Had to click submit twice for it to go. I was quite happy with the way the questions were worded. It did give the chance to raise any issues I had.......which I did! Yes the questions were fairly worded, I sensed the survey was designed elsewhere but handed to someone to put into monkey and that’s where it all went wrong. Sadly never reached the magic point of getting it to go. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Belfastman Posted February 14, 2018 #8 Share Posted February 14, 2018 Filled in the survey today but it :mad::mad:would not submit. Tried about 8 times but just would not go.:mad: Link to comment Share on other sites More sharing options...
Riocca Posted February 14, 2018 #9 Share Posted February 14, 2018 We couldn’t submit it for the simple reason we didn’t receive it, seems we’ve fallen off of the LCV emailing list yet again. Still receiving marketing emails though [emoji848] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Rare uktog Posted February 14, 2018 Author #10 Share Posted February 14, 2018 They’re probably sampling I’m ok with that this is the first time we’ve been picked up in a survey- your turns will come ;). Maybe you’ll be really lucky and get a working one as well! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
excitedofharpenden Posted February 14, 2018 #11 Share Posted February 14, 2018 They’re probably sampling I’m ok with that this is the first time we’ve been picked up in a survey- your turns will come ;). Maybe you’ll be really lucky and get a working one as well! Sent from my iPhone using Forums Lol! Link to comment Share on other sites More sharing options...
nordski Posted February 14, 2018 #12 Share Posted February 14, 2018 With 2 clicks on the "Done" button, the survey was seemingly successfully sent from my PC. Link to comment Share on other sites More sharing options...
Jb-lhr Posted February 14, 2018 #13 Share Posted February 14, 2018 EIGHT attempts. I've given up!! Honestly??? Link to comment Share on other sites More sharing options...
Grandma Cruising Posted February 14, 2018 #14 Share Posted February 14, 2018 Just wondering if it worked OK on PC but not on a tablet or phone? Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Bloodaxe Posted February 14, 2018 #15 Share Posted February 14, 2018 Just successfully completed the survey on my Tablet, at least I think so. Link to comment Share on other sites More sharing options...
Rare uktog Posted February 14, 2018 Author #16 Share Posted February 14, 2018 As I said on the other thread that’s irrelevant their surveys should work and be tested on all popular hardware Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
tgg Posted February 14, 2018 #17 Share Posted February 14, 2018 Just wondering if it worked OK on PC but not on a tablet or phone? Sent from my iPad using Forums No, it didn't work on my laptop. Same problems already noted. Link to comment Share on other sites More sharing options...
Spursgirl Posted February 14, 2018 #18 Share Posted February 14, 2018 EIGHT attempts. I've given up!! Honestly??? Goodness you're persistent. I give surveys two goes only and if that doesn't work I'm done. Managed to submit this one first time I tried Link to comment Share on other sites More sharing options...
BBMacLaird Posted February 14, 2018 #19 Share Posted February 14, 2018 I was just speaking with Nicole, our LCV Ambassador. She's as puzzled & dismayed as I am that some of our CC community are having difficulty submitting the LCV Survey, but neither of us can speculate what might be the cause. She did share with me that as of this morning there are 2,556 responses submitted. Nicole adds that any question with an *asterisk* must have an answer. Link to comment Share on other sites More sharing options...
diana11 Posted February 14, 2018 #20 Share Posted February 14, 2018 I also received the survey today. When I clicked to say I wasn't sure what loyalty level I was on, it kicked me off and ended the survey. Not a great system Link to comment Share on other sites More sharing options...
Rare uktog Posted February 14, 2018 Author #21 Share Posted February 14, 2018 I was just speaking with Nicole, our LCV Ambassador. She's as puzzled & dismayed as I am that some of our CC community are having difficulty submitting the LCV Survey, but neither of us can speculate what might be the cause. She did share with me that as of this morning there are 2,556 responses submitted. Nicole adds that any question with an *asterisk* must have an answer. Every question was answered it even as I reported in my original post said 14 out of 14 answered Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Lottie A Posted February 14, 2018 #22 Share Posted February 14, 2018 I just managed to complete the survey with no problems. I did make quite a few constructive suggestions though! 😄 Link to comment Share on other sites More sharing options...
BBMacLaird Posted February 14, 2018 #23 Share Posted February 14, 2018 I just managed to complete the survey with no problems. I did make quite a few constructive suggestions though! 😄 Thank you LottieA and all who’ve been successful in completing the LCV survey! And apologies to those who haven’t received it or who couldn’t submit it. I’ll ask Nicole if she’d like me to post the questions up in the Azamara Asks sub-forum. Link to comment Share on other sites More sharing options...
norn iron Posted February 14, 2018 #24 Share Posted February 14, 2018 Is it possible that Azamara or LCV are not to blame? The supplier is Survey Monkey, and as the owner of a feedback and survey company, I would be more inclined to point the finger of blame in their direction. I have a fair degree of experience in this sector, and whilst Survey Monkey are the dominant brand, I do hear about a lot of their issues. Link to comment Share on other sites More sharing options...
Mrs Skip Posted February 14, 2018 #25 Share Posted February 14, 2018 It would be great if you could post up the questions Bonnie, we'd like to be asked our opinions too, but very rarely receive emails from LCV etc. Link to comment Share on other sites More sharing options...
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