Jump to content

Booking disappeared from Carnival website


scomar
 Share

Recommended Posts

Has anyone experienced this?

 

I have two cruises booked with Carnival. One in Dec 2017 and one in Jan. 2019. I booked the December cruise in October 2016 through a travel agency. After it was booked it showed up on Carnivals site under "My Cruise Manager". I booked the Jan. 2019 cruise a couple months ago through Carnival's website. So it has been over a year and every time during that year that I have check the My Cruise Manager the December cruise showed up as well as the 2019 cruise over the last couple of months. When I checked today the December booking tab is missing but the 2019 is still there. What is weird is that the little count down banner still shows 43 days until my next cruise, which is accurate with my Dec. 2017 sailing date. I checked with Carnival. They said to clear cookies and history which I did, but no luck. I am going to contact the travel agent but I think this is a Carnival site issue. Anyone seen this before or know of anything I can do?

Link to comment
Share on other sites

You might try opening a Private/InPrivate/Incognito browser window. You will have to provide your login information since the browser will not know who you are and sees no cookies. If that doesn't work, the issue is most like at the Carnival end.

Link to comment
Share on other sites

You might try opening a Private/InPrivate/Incognito browser window. You will have to provide your login information since the browser will not know who you are and sees no cookies. If that doesn't work, the issue is most like at the Carnival end.

Thanks for the advice. Tried your suggestion still no luck. Although when I tried again this morning, I did notice the little "Days To Cruising" banner did count down another day. So it must see my booking somewhere.

Link to comment
Share on other sites

Thanks for the advice. Tried your suggestion still no luck. Although when I tried again this morning, I did notice the little "Days To Cruising" banner did count down another day. So it must see my booking somewhere.

 

Having the same issue here today...

Link to comment
Share on other sites

Having the same issue here today...

So Devinc, you are missing bookings? Is it similar to my situation that you have two bookings and on is missing. I would like to relay this info to Carnival when I their tech support.

Link to comment
Share on other sites

So Devinc, you are missing bookings? Is it similar to my situation that you have two bookings and on is missing. I would like to relay this info to Carnival when I their tech support.

 

Two bookings with the nearest one reflected in the days to cruising but missing and is not retrievable.

Link to comment
Share on other sites

So Devinc, you are missing bookings? Is it similar to my situation that you have two bookings and on is missing. I would like to relay this info to Carnival when I their tech support.

 

I just noticed your signature. Our missing cruise is for Jan 13 on Valor...

Link to comment
Share on other sites

I just noticed your signature. Our missing cruise is for Jan 13 on Valor...

Just got off the phone with Carnival web support. They are telling me that the Valor (web services) are closed as they are a signing rooms for large groups, which Carnival must wait to do until final payment is made for those groups. I asked if they are doing the same thing with the Valor Jan. 13th sailing and they said they were.

 

I asked if this process could take days to do and they said it cam. They said it should show up in the next day or two.

Link to comment
Share on other sites

Just got off the phone with Carnival web support. They are telling me that the Valor (web services) are closed as they are a signing rooms for large groups, which Carnival must wait to do until final payment is made for those groups. I asked if they are doing the same thing with the Valor Jan. 13th sailing and they said they were.

 

I asked if this process could take days to do and they said it cam. They said it should show up in the next day or two.

 

I hope so. I'm not in the position to make a call right now so thank you.

Link to comment
Share on other sites

Just got off the phone with Carnival web support. They are telling me that the Valor (web services) are closed as they are a signing rooms for large groups, which Carnival must wait to do until final payment is made for those groups. I asked if they are doing the same thing with the Valor Jan. 13th sailing and they said they were.

 

 

 

I asked if this process could take days to do and they said it cam. They said it should show up in the next day or two.

 

 

 

Have you figured out what type of large group? We were on a sailing that happened to have a group that was about a third of the pax. Some sort of singer. Took the over the ship, showtimes were changed, other rooms couldn’t be used.

 

 

Sent from my iPhone using Forums

Link to comment
Share on other sites

Have you figured out what type of large group? We were on a sailing that happened to have a group that was about a third of the pax. Some sort of singer. Took the over the ship, showtimes were changed, other rooms couldn’t be used.

 

 

Sent from my iPhone using Forums

Carnival did not specify what type of group or how large. They just said large group.

Link to comment
Share on other sites

Just got off the phone with Carnival web support. They are telling me that the Valor (web services) are closed as they are a signing rooms for large groups, which Carnival must wait to do until final payment is made for those groups. I asked if they are doing the same thing with the Valor Jan. 13th sailing and they said they were.

 

I asked if this process could take days to do and they said it cam. They said it should show up in the next day or two.

 

Odd that the system doesn't distinguish between general queries and made booking queries.

 

I guess the system designers never thought to let customers know that the service was "temporarily unavailable". You know, like the back in 10 minutes sign on store doors. The ones that don't tell you when the 10 minutes started :D.

Link to comment
Share on other sites

I'm on the Jan 13th sailing. Hoping to change my cabin in a few days,currently booked on veranda under the Lido. Do you think cabin changes can still be made at this time?

I'm guessing once they get rooms assigned, you should be able to change to whatever rooms not yet assigned.

Link to comment
Share on other sites

Odd that the system doesn't distinguish between general queries and made booking queries.

 

I guess the system designers never thought to let customers know that the service was "temporarily unavailable". You know, like the back in 10 minutes sign on store doors. The ones that don't tell you when the 10 minutes started :D.

Totally agree.

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...