aussie travel bird Posted July 23, 2018 #1 Share Posted July 23, 2018 Hi, I have searched the Azamara threads in the hope that someone can help or has had some experience they can share. I've found no relevant guidance for my answer in the Azamara threads. Previously I would have asked Nicole (LCV Host for guidance) or who to best send my email to. For the first time in 15 cruises (and lots of onboard purchases) I have reason to enquire to whom I should direct my enquiry re a guarantee for a product. The facts: I purchased a relatively expensive Fossil handbag on the Quest on our sailing 20 April 2018 (charged to our onboard account). Not sure what the warranty period is but I expected it to last more than 3 months. The outer material has started to disintegrate (I have photo's) and would normally be covered by a warranty if purchased in Australia (but it wasn't). My local Fossil retailer say's that can't help (nor do they stock that product). Has anyone on this forum had reason to claim under a guarantee from an onboard shop and if so could they share the process? Many thanks in advance. Link to comment Share on other sites More sharing options...
Riocca Posted July 23, 2018 #2 Share Posted July 23, 2018 Unless it’s changed very recently the Ships shop is run by Harding Retail based here in the U.K. here’s a link to their customer service page http://www.hardingretail.co.uk/contact/customer-services/ They still list Azamara as a client, there’s also contact details for Australian guests. We have always had excellent customer service from Hardings in the past. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Top Tripper Posted July 23, 2018 #3 Share Posted July 23, 2018 There is a post dated 29th June on this board which might help and encourage you....it's by by Charlies Aunt. Link to comment Share on other sites More sharing options...
aussie travel bird Posted July 24, 2018 Author #4 Share Posted July 24, 2018 Thanks for all the advice and information. I will follow up and report on the process and resolution! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
aussie travel bird Posted October 2, 2018 Author #5 Share Posted October 2, 2018 I've finally heard back from the company that looks after onboard shop sales re my pending warranty claim. Does anyone know how I would obtain my proof of purchase (or my folio onboard account invoice) from the cruise. Seems I need this and I didn't/or can't find it at home? Hopefully someone has had a similiar experience and can help with who I should email. Many thanks in advance. Link to comment Share on other sites More sharing options...
Riocca Posted October 2, 2018 #6 Share Posted October 2, 2018 I've finally heard back from the company that looks after onboard shop sales re my pending warranty claim. Does anyone know how I would obtain my proof of purchase (or my folio onboard account invoice) from the cruise. Seems I need this and I didn't/or can't find it at home? Hopefully someone has had a similiar experience and can help with who I should email. Many thanks in advance. In past cruises on my Azamara account it says that the folio is available from: azamaraguestrelations@azamara.com Looks like it’s available for 7 years from the competition of the cruise. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
aussie travel bird Posted October 3, 2018 Author #7 Share Posted October 3, 2018 In past cruises on my Azamara account it says that the folio is available from: azamaraguestrelations@azamara.com Looks like it’s available for 7 years from the competition of the cruise. Sent from my iPad using Forums Thank you so much Carol and John for taking the time to respond, I have emailed this email address and I'm sure I'll get it sorted. I really appreciate your help. Kind regards Jenny Link to comment Share on other sites More sharing options...
Riocca Posted October 3, 2018 #8 Share Posted October 3, 2018 Thank you so much Carol and John for taking the time to respond, I have emailed this email address and I'm sure I'll get it sorted. I really appreciate your help. Kind regards Jenny Hope you get it all resolved. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
azdrydock Posted October 3, 2018 #9 Share Posted October 3, 2018 I've finally heard back from the company that looks after onboard shop sales re my pending warranty claim. Does anyone know how I would obtain my proof of purchase (or my folio onboard account invoice) from the cruise. Seems I need this and I didn't/or can't find it at home? Hopefully someone has had a similiar experience and can help with who I should email. Many thanks in advance. On the "My Account" opening page there is a tab on the top for past cruises and on that page is a link for folios. "Folio available by request at azamaraguestrelations@azamara.com or for US call" 1-855-AZAMARA (2626272), all other international countries call 1-305-341-0206" It may be different down under Link to comment Share on other sites More sharing options...
cruiseaholic78 Posted October 6, 2018 #10 Share Posted October 6, 2018 (edited) I just thought I would share my experience with you. https://boards.cruisecritic.co.uk/showthread.php?t=2649754 Rosalyn P.S. I know it is too late for you but for others do keep a copy of your receipt. Edited October 6, 2018 by cruiseaholic78 Added info Link to comment Share on other sites More sharing options...
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