Unable to print boarding pass & luggage tags

I attempted to print our boarding pass and luggage tags. But no matter what I tried, it would only display in encrypted format. So I called HAL, and they will email the info to me and I can print from that. Just curious is anybody else has been unable to print from the HAL website?

I attempted to print our boarding pass and luggage tags. But no matter what I tried, it would only display in encrypted format. So I called HAL, and they will email the info to me and I can print from that. Just curious is anybody else has been unable to print from the HAL website?

Yes, I had to ask my travel agent to send me our boarding passes and luggage tags as pdf attachments via email.

Based on posts on this board, it has been a fairly common problem. Although you don't actually have to have either, most of us prefer to be able to print them.

Yes, I had to ask my travel agent to send me our boarding passes and luggage tags as pdf attachments via email.

I had same problem, couldn't print, however our TA had luggage tags for us as well as all other printed materials

It happened several years ago. Customer service gent was pleasant about it and prompt. Turned out his grandmother lived only a couple of miles from us.

Jim

That happened to me before my last cruise. I actually went to HAL's online chat, and the rep was able to correct the problem (not sure what it was). After that, I was able to print directly from my account.

Even though I booked through a TA, I called HAL and they emailed me pdf files to print from. Thanks y’all.

I just printed my boarding pass and luggage tags - no problem. There was a message to turn off Ad Blocker but I didn't and viola - I got my docs.:)

I had the same problem and after talking to my TA (who called HAL) found out that you can only print if you have a "PC Desktop computer." Laptops and Macs apparently don't work so the TA has to sign on the HAL site as me, download the docs, save as PDF files and email to me.

How stupid is that? (rhetorical question)

I had the same problem and after talking to my TA (who called HAL) found out that you can only print if you have a "PC Desktop computer." Laptops and Macs apparently don't work so the TA has to sign on the HAL site as me, download the docs, save as PDF files and email to me.

 

How stupid is that? (rhetorical question)

I've used nothing but Apple products for years and have never had a problem printing tags or docs. I haven't had to since the introduction of the new website, so I suppose that it's possible, but it's more likely that the HAL representative had no real idea.

I had the same problem and after talking to my TA (who called HAL) found out that you can only print if you have a "PC Desktop computer." Laptops and Macs apparently don't work so the TA has to sign on the HAL site as me, download the docs, save as PDF files and email to me.

 

How stupid is that? (rhetorical question)

I have a Mac desktop and have not had a problem (yet, anyway!) printing boarding docs and luggage tags. I wonder if there could be a printer setting issue...

Try another browser like Chrome or else … For me not working by Safari —

Holacanada from Quebec City

Sailing in 19 day on the Koningsdam

I'm on Safari and had no problems at all! One of the lucky ones I guess.

19 more days to go!!!!!

That has been a continuing problem! It happened to me before my recent Alaska cruise; HAL was absolutely no help. My TA came through for me, though.

Somewhat comforting to hear about the problems. I can't get anywhere to even browse excursions or look at my booking (which I was able to do a couple days ago with a help-desk guy at Holland). But last night and into this morning I keep getting an "cannot authenticate" message. I tried logging in on my PC - interesting to hear about Mac laptop issues which I do have - but still got that some message. Good to know that I can call if I have trouble when it comes time to check-in, etc. - I was starting to wonder how that would work to complete online forms if I couldn't get online!

I, too, cannot access anything relating to my reservation (except for "Make a Payment"). No excursions, no dining, nothing! This has been for the last two days. Hopefully, this will get resolved.

They are not testing it as a customer .:(

They are not testing it as a customer .:(

Or they aren’t testing and relying on customers to do so.🤭

Or they aren’t testing and relying on customers to do so.🤭

...which is more likely!