P and O Australia - Australia Day Cruise Disappointment

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Sydney, Australia
1,591 Posts
Joined Dec 2012
Originally posted by MicCanberra
We have never had an issue spending our OBC so haven't come across the issue.
Same here. Guess we both either don't get enough (any) OBC or spend too much, or both
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Canberra Australia
42,861 Posts
Joined Apr 2012
Originally posted by mr walker
Same here. Guess we both either don't get enough (any) OBC or spend too much, or both
For us it is both, only once have we never spent all of the OBC and that was because we purchased extra on purpose so it was refundable.
Gold Coast
191 Posts
Joined Dec 2011
Originally posted by mr walker
So you acknowledge that you 'spent' the $80 (thinking it was 'free money') & your beef is that the charges didn't appear on the final statement, before being charged to the cc you authorised them to settle your charges with. Not sure what your cause of action would be in this case.
I accept it would be annoying that you thought your were spending their money when in fact you spent yours, and worse still, if I am interpreting correctly, you left them money that they gave you to spend & you didn't.

Good luck with it.
My "beef" is with the way the final statement was presented. When you have one column showing the credits (in this case $200.00) and alongside it the debits column (showing $199.93) and the balance at the bottom showing 7c in credit then most people would assume that this is what it is. To be correct the balance should have shown $80 as owing and to be debited from the credit card on file.
Australia
857 Posts
Joined Jan 2011
I decided to send yet another email last weekend and the Guest service manager apologised for the length of delay and advised that they would be contacting all passengers affected this week.
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Booked cruises:
10/11/2018 - Carnival Spirit - South Pacific
14/02/2019 - Sea Princess - 3 night sampler
17/04/2019 - Ovation of the Seas - Transpacific (Sydney-Honolulu)

27/09/2019 - Majestic Princess - 3 night sampler
25/04/2020 - Symphony of the Seas - Western Caribbean

Past cruises

24/01/2018 - Pacific Explorer - Australia day cruise
29/09/2017 Pacific Aria - 3 night sampler
28/04/2017 Pacific Aria - 3 night sampler
17/02/2017 Ovation of the Seas - 3 night sampler
02/10/2016 Coral Princess - Panama Canal
30/07/2016 Pacific Dawn - South Pacific
18/02/2016 Legend of the Seas - South Pacific
15/02/2014 Pride of America - Hawaiian islands
11/09/2011 Carnival Splendor - Mexican Riviera
26/02/2011 Pacific Dawn - New Zealand
10/10/2009 Pacific Sun - South Pacific

Canberra Australia
42,861 Posts
Joined Apr 2012
Originally posted by js4rq
I decided to send yet another email last weekend and the Guest service manager apologised for the length of delay and advised that they would be contacting all passengers affected this week.
Sounds like some action at least.
I don't want to get your hopes up but it may be a blanket statement with a gesture of future cruise credit or obc.
Australia
857 Posts
Joined Jan 2011
I am pleased to say P&O has offered a token gesture of goodwill, which we have gladly accepted.

Best of luck Datone with your credit card disputes.
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Booked cruises:
10/11/2018 - Carnival Spirit - South Pacific
14/02/2019 - Sea Princess - 3 night sampler
17/04/2019 - Ovation of the Seas - Transpacific (Sydney-Honolulu)

27/09/2019 - Majestic Princess - 3 night sampler
25/04/2020 - Symphony of the Seas - Western Caribbean

Past cruises

24/01/2018 - Pacific Explorer - Australia day cruise
29/09/2017 Pacific Aria - 3 night sampler
28/04/2017 Pacific Aria - 3 night sampler
17/02/2017 Ovation of the Seas - 3 night sampler
02/10/2016 Coral Princess - Panama Canal
30/07/2016 Pacific Dawn - South Pacific
18/02/2016 Legend of the Seas - South Pacific
15/02/2014 Pride of America - Hawaiian islands
11/09/2011 Carnival Splendor - Mexican Riviera
26/02/2011 Pacific Dawn - New Zealand
10/10/2009 Pacific Sun - South Pacific

Canberra Australia
42,861 Posts
Joined Apr 2012
Originally posted by js4rq
I am pleased to say P&O has offered a token gesture of goodwill, which we have gladly accepted.

Best of luck Datone with your credit card disputes.
Excellent, glad it has been resolved to your satisfaction.
Gold Coast
191 Posts
Joined Dec 2011
Originally posted by js4rq
I am pleased to say P&O has offered a token gesture of goodwill, which we have gladly accepted.

Best of luck Datone with your credit card disputes.
Good to hear that.

At this stage I have been offered $80 OBC on a future P and O cruise within the next 12 months. I have declined this because it is very unlikely I will cruise P and O again. What I have done is to ask them to apply it to a Princess cruise as they are owned by the same company. Probably a bit cheeky but will see what they come back with.
Canberra Australia
42,861 Posts
Joined Apr 2012
Originally posted by datone
Good to hear that.

At this stage I have been offered $80 OBC on a future P and O cruise within the next 12 months. I have declined this because it is very unlikely I will cruise P and O again. What I have done is to ask them to apply it to a Princess cruise as they are owned by the same company. Probably a bit cheeky but will see what they come back with.
Good luck.
Australia
857 Posts
Joined Jan 2011
Originally posted by datone
Good to hear that.

At this stage I have been offered $80 OBC on a future P and O cruise within the next 12 months. I have declined this because it is very unlikely I will cruise P and O again. What I have done is to ask them to apply it to a Princess cruise as they are owned by the same company. Probably a bit cheeky but will see what they come back with.
Keep us updated
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Booked cruises:
10/11/2018 - Carnival Spirit - South Pacific
14/02/2019 - Sea Princess - 3 night sampler
17/04/2019 - Ovation of the Seas - Transpacific (Sydney-Honolulu)

27/09/2019 - Majestic Princess - 3 night sampler
25/04/2020 - Symphony of the Seas - Western Caribbean

Past cruises

24/01/2018 - Pacific Explorer - Australia day cruise
29/09/2017 Pacific Aria - 3 night sampler
28/04/2017 Pacific Aria - 3 night sampler
17/02/2017 Ovation of the Seas - 3 night sampler
02/10/2016 Coral Princess - Panama Canal
30/07/2016 Pacific Dawn - South Pacific
18/02/2016 Legend of the Seas - South Pacific
15/02/2014 Pride of America - Hawaiian islands
11/09/2011 Carnival Splendor - Mexican Riviera
26/02/2011 Pacific Dawn - New Zealand
10/10/2009 Pacific Sun - South Pacific

Australia
857 Posts
Joined Jan 2011
Originally posted by datone
Good to hear that.

At this stage I have been offered $80 OBC on a future P and O cruise within the next 12 months. I have declined this because it is very unlikely I will cruise P and O again. What I have done is to ask them to apply it to a Princess cruise as they are owned by the same company. Probably a bit cheeky but will see what they come back with.
Just curious as to how you got on with P&O?
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Booked cruises:
10/11/2018 - Carnival Spirit - South Pacific
14/02/2019 - Sea Princess - 3 night sampler
17/04/2019 - Ovation of the Seas - Transpacific (Sydney-Honolulu)

27/09/2019 - Majestic Princess - 3 night sampler
25/04/2020 - Symphony of the Seas - Western Caribbean

Past cruises

24/01/2018 - Pacific Explorer - Australia day cruise
29/09/2017 Pacific Aria - 3 night sampler
28/04/2017 Pacific Aria - 3 night sampler
17/02/2017 Ovation of the Seas - 3 night sampler
02/10/2016 Coral Princess - Panama Canal
30/07/2016 Pacific Dawn - South Pacific
18/02/2016 Legend of the Seas - South Pacific
15/02/2014 Pride of America - Hawaiian islands
11/09/2011 Carnival Splendor - Mexican Riviera
26/02/2011 Pacific Dawn - New Zealand
10/10/2009 Pacific Sun - South Pacific

Gold Coast
191 Posts
Joined Dec 2011
Originally posted by js4rq
Just curious as to how you got on with P&O?
They have not bothered to reply so credit card dispute lodged on 22 February so will see what happens with that.
Australia
857 Posts
Joined Jan 2011
Originally posted by datone
They have not bothered to reply so credit card dispute lodged on 22 February so will see what happens with that.
And so it continues....

Good luck!
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Booked cruises:
10/11/2018 - Carnival Spirit - South Pacific
14/02/2019 - Sea Princess - 3 night sampler
17/04/2019 - Ovation of the Seas - Transpacific (Sydney-Honolulu)

27/09/2019 - Majestic Princess - 3 night sampler
25/04/2020 - Symphony of the Seas - Western Caribbean

Past cruises

24/01/2018 - Pacific Explorer - Australia day cruise
29/09/2017 Pacific Aria - 3 night sampler
28/04/2017 Pacific Aria - 3 night sampler
17/02/2017 Ovation of the Seas - 3 night sampler
02/10/2016 Coral Princess - Panama Canal
30/07/2016 Pacific Dawn - South Pacific
18/02/2016 Legend of the Seas - South Pacific
15/02/2014 Pride of America - Hawaiian islands
11/09/2011 Carnival Splendor - Mexican Riviera
26/02/2011 Pacific Dawn - New Zealand
10/10/2009 Pacific Sun - South Pacific