Itinerary change due to re-branding.


Unregistered, are you just back from your Thomson cruise? Get published on Cruise Critic; Write a Review!
SPECIAL NOTICE: There is an issue with the main login on the forums on many browsers. Go to our homepage: HOMEPAGE and use the login located at the main top nav.. Then, choose BOARDS on the nav. We apologize for any inconvenience.
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 08:50 AM.
#1
Andalucia, Southern Spain
2,077 Posts
Joined Nov 2011
CONTiNENTAL COASTS 27th OCTOBER. Have just received this email from Thomson/TUI re. itinerary change due to new rebranding. We now are staying in Tenerife overnight and missing Gran Canaria the next day BUT are calling at Gran Canaria instead of La Palma on the final day and are are being given 25 Pounds per person as compensation.
Dear Mr Lee,
RE: Your holiday to Santa Cruz Port.
Departure date 27-10-2017. Reference Number 4851991
We’re writing to give you some important news about your cruise holiday.
This week we announced that we’ll be setting sail with a brand new name later this year – Marella Cruises. It’s the biggest evolution in our company’s history.
With Thomson changing to TUI, and so many new adventures ahead on the horizon, we wanted a new name that reflected who we are and what we do. Marella is of Celtic origin and means shining sea. The sea is the place we call home so the name felt like a perfect fit. But rest assured, everything else you know and love about Thomson Cruises will stay the same – especially the genuine and friendly service you enjoy from our crew.
Of course, we’ll need to rename our ships too. And TUI Discovery 2 will be updated during your cruise.
What does this mean for you? Well, firstly, when you join the ship she’ll be TUI Discovery 2, and when you leave she’ll be Marella Discovery 2.To do this we need to stay in Santa Cruz overnight, which means we’ve made some changes to your itinerary. We’ve cancelled our call in La Palma, and moved Las Palmas to the end of the cruise to make sure you don’t miss out on visiting Gran Canaria. We can’t rename our ship without a celebration. So we’d like you to join us for a relaunch party in the atrium on Saturday night. This is in addition to our sailaway party and our Dress to Impress night, so make sure you pack your finery for all the festivities.
We’ll also be crediting your onboard account with £25 per adult to spend onboard as gesture of goodwill.
Your new itinerary looks like this…
Day Port Arrive Depat
1 Santa Cruz, Tenerife
2 Santa Cruz, Tenerife 23.00
3 Arrecife, Lanzarote 08.00 18.00
4 Agadir, Morocco 08.00 18.00
5 At Sea
6 Funchal, Madeira 08.00 18.00
7 Las Palmas, Gran Canaria 09.00 18.00
8 Santa Cruz, Tenerife 06.00

If you’ve got any trips or tours booked in La Palma, we’ll automatically cancel and refund them for you. Anything you’ve booked for Gran Canaria, we’ll move across to the new date for you. For new ones, meanwhile, visit our resident port experts onboard – Destination Services – for the full list of trips and tours.
We hope you understand the reasons behind this change and go on to have a wonderful cruise. If you’ve got any questions you can either visit your local travel shop, chat to us on Facebook by visiting www.facebook.com/thomsoncruises or give us a call on 0800 009 3870
The Team at Thomson Cruises.
Yours sincerely,
Bev
Change Control Executive TUI Group




We are staying in a hotel on Tenerife the night before we were due to sail. We may as well have had an extra (cheaper) night in the hotel and just booked a 6 night cruise. NOT happy!
Expand Signature
Collapse Signature


October 2017 - Marella Discovery 2 (Colourful Coasts)
May 2017 - TUI Discovery 2 (Continental Coasts + Iberian Treasures)
October 2016 - Thomson Majesty (Catalan Promise)
June 2016 - Thomson Spirit (Iberian Treasures)
November 2015 - Thomson Dream (Spanish Escapes)
July 2015 - Thomson Dream (Mediterranean Medley)
November 2014 - Thomson Dream (Iberian Escapade)
April 2014 - Thomson Majesty (Spanish Sensations)
October 2013 - Thomson Dream (Treasures of the Mediterranean)
May 2012 - Thomson Dream (Mediterranean Medley)
#3
Andalucia, Southern Spain
2,077 Posts
Joined Nov 2011
Originally posted by campolady
CONTiNENTAL COASTS 27th OCTOBER.
Oops - a senior moment there. Should read Colourful Coasts - we did Continental Coasts in May.
Expand Signature
Collapse Signature


October 2017 - Marella Discovery 2 (Colourful Coasts)
May 2017 - TUI Discovery 2 (Continental Coasts + Iberian Treasures)
October 2016 - Thomson Majesty (Catalan Promise)
June 2016 - Thomson Spirit (Iberian Treasures)
November 2015 - Thomson Dream (Spanish Escapes)
July 2015 - Thomson Dream (Mediterranean Medley)
November 2014 - Thomson Dream (Iberian Escapade)
April 2014 - Thomson Majesty (Spanish Sensations)
October 2013 - Thomson Dream (Treasures of the Mediterranean)
May 2012 - Thomson Dream (Mediterranean Medley)
#4
Wales GB
472 Posts
Joined Jan 2011
Thank you for sharing this.

Booked through a travel agent who hasn't forwarded email yet.

Have to pick up boarding cards this Friday so will ask why they haven't notified us.

Kind regards.
Expand Signature
Collapse Signature
Past Cruises
1969 Reina del Mar (Union Castle Line)
1970 Reina del Mar
1971 Reina del Mar
1972 Reina del Mar
1973 Canberra (P&O)
1974 Canberra
1975 Canberra
1976 Canberra
1977 Canberra
1979 Vistafjord (Norwegian Caribbean)
1979 Canberra
1980 Canberra - twice
1981 Canberra - twice
1983 Canberra
1993 Canberra
2008 Golden Princess (Princess Cruises) Alaska
2010 Ruby Princess Caribbean
2012 Island Princess Panama Canal
2013 Serenade of Seas (Royal Caribbean) Middle East
2014 Navigator of Seas ex Galveston, Houston
2015 Emerald Princess ex Bayport,Houston
2016 Liberty of Seas ex Galveston, Houston
#5
Sutton on Hull
11 Posts
Joined Nov 2011
They must have known for months this was going to happen. Why tell customers with less than two weeks before they go. Am I being cynical in thinking that they have done it because it will be too late to book something else or cancel. We are on that cruise as well. Our plans for Saturday were to do nothing anyway - So it will be nothing in Tenerife. Shame that La Palma has gone though.
#6
Hertfordshire, United Kingdom
610 Posts
Joined Mar 2005
I can understand why you are unhappy. La Palma is a lovely, laid back place to visit.

TUI really didn't plan any of this very well. They put "TUI" in front of the Discovery ships knowing that TUI Cruises are actually a separate company operating out of Germany. They could have just put "Discovery" on the ships from the start. Mind you, TUI cruises are not the most imaginative of companies - their German fleet ships are named Mein Schiff 1, Mein Schiff 2, Mein Schiff 3, Mein Schiff 4, Mein Schiff 5 and Mein Schiff 6. They obviously intend taking 'Marella' down the same route with "Discovery".
Expand Signature
Collapse Signature
Andrew

Past: Cunard QE2 & Queen Elizabeth; P&O Victoria, Oriana, Arcadia, Aurora, Oceana, Azura; Sea Princess; Celebrity Summit; Fred Olsen Black Watch, Saga Ruby, Portuscale MV Funchal, MS Mayfair (Nile River Cruise).

Future: CMV Marco Polo to Iceland.
#7
2 Posts
Joined Sep 2017
TUI have introduced a innovation within the cruise world. Re-branding a boat whilst paying passengers are on board.
This as made the national press and media

Talk about profit coming before everything and I would bet THIS a start of things to come from TUI
#8
Andalucia, Southern Spain
2,077 Posts
Joined Nov 2011
Originally posted by Redtyke
This as made the national press and media
Where Redtyke?
Expand Signature
Collapse Signature


October 2017 - Marella Discovery 2 (Colourful Coasts)
May 2017 - TUI Discovery 2 (Continental Coasts + Iberian Treasures)
October 2016 - Thomson Majesty (Catalan Promise)
June 2016 - Thomson Spirit (Iberian Treasures)
November 2015 - Thomson Dream (Spanish Escapes)
July 2015 - Thomson Dream (Mediterranean Medley)
November 2014 - Thomson Dream (Iberian Escapade)
April 2014 - Thomson Majesty (Spanish Sensations)
October 2013 - Thomson Dream (Treasures of the Mediterranean)
May 2012 - Thomson Dream (Mediterranean Medley)
#9
Warrington Cheshire
150 Posts
Joined Apr 2010
Originally posted by campolady
CONTiNENTAL COASTS 27th OCTOBER. Have just received this email from Thomson/TUI re. itinerary change due to new rebranding. We now are staying in Tenerife overnight and missing Gran Canaria the next day BUT are calling at Gran Canaria instead of La Palma on the final day and are are being given 25 Pounds per person as compensation.
Dear Mr Lee,
RE: Your holiday to Santa Cruz Port.
Departure date 27-10-2017. Reference Number 4851991
We’re writing to give you some important news about your cruise holiday.
This week we announced that we’ll be setting sail with a brand new name later this year – Marella Cruises. It’s the biggest evolution in our company’s history.
With Thomson changing to TUI, and so many new adventures ahead on the horizon, we wanted a new name that reflected who we are and what we do. Marella is of Celtic origin and means shining sea. The sea is the place we call home so the name felt like a perfect fit. But rest assured, everything else you know and love about Thomson Cruises will stay the same – especially the genuine and friendly service you enjoy from our crew.
Of course, we’ll need to rename our ships too. And TUI Discovery 2 will be updated during your cruise.
What does this mean for you? Well, firstly, when you join the ship she’ll be TUI Discovery 2, and when you leave she’ll be Marella Discovery 2.To do this we need to stay in Santa Cruz overnight, which means we’ve made some changes to your itinerary. We’ve cancelled our call in La Palma, and moved Las Palmas to the end of the cruise to make sure you don’t miss out on visiting Gran Canaria. We can’t rename our ship without a celebration. So we’d like you to join us for a relaunch party in the atrium on Saturday night. This is in addition to our sailaway party and our Dress to Impress night, so make sure you pack your finery for all the festivities.
We’ll also be crediting your onboard account with £25 per adult to spend onboard as gesture of goodwill.
Your new itinerary looks like this…
Day Port Arrive Depat
1 Santa Cruz, Tenerife
2 Santa Cruz, Tenerife 23.00
3 Arrecife, Lanzarote 08.00 18.00
4 Agadir, Morocco 08.00 18.00
5 At Sea
6 Funchal, Madeira 08.00 18.00
7 Las Palmas, Gran Canaria 09.00 18.00
8 Santa Cruz, Tenerife 06.00

If you’ve got any trips or tours booked in La Palma, we’ll automatically cancel and refund them for you. Anything you’ve booked for Gran Canaria, we’ll move across to the new date for you. For new ones, meanwhile, visit our resident port experts onboard – Destination Services – for the full list of trips and tours.
We hope you understand the reasons behind this change and go on to have a wonderful cruise. If you’ve got any questions you can either visit your local travel shop, chat to us on Facebook by visiting www.facebook.com/thomsoncruises or give us a call on 0800 009 3870
The Team at Thomson Cruises.
Yours sincerely,
Bev
Change Control Executive TUI Group




We are staying in a hotel on Tenerife the night before we were due to sail. We may as well have had an extra (cheaper) night in the hotel and just booked a 6 night cruise. NOT happy!
We have done over 20 Cruises with Thomsom but Colourful Coasts on the 27th will probably be the last, the Thomson standards have fell dramatically latlely, waiters not smart anymore, only 3 courses, may as wll be in a canteen, drinks are now poor unless you pay the supplements and to top it all they are keeping us in crappy cool santa cruz overnight while they paint the name on the boat.
Expand Signature
Collapse Signature
Celebration Red Sea 11th Feb 2010
Celebration Ottoman Treasures 30 Aug 2010
Dream Colourful Coasts November 18th 2011
Majesty Adriatic Explorer May 18th 2012
Dream Treasures of the Med 30th June 2012
Celebration Ancient Wonders/ Egypt and the Holy Land 20th May 2013
Dream Highlights of the Med Aug 10th 2013
Spirit Delights of the Promised Land 2nd April 2014
Celebration Ancient Wonders/ Crimean Discovery 28 July 2014
Celebration Latin Gems / Caribbean Treasures 15th Feb 2015
Black Watch/ Norwegian Celebration 11th May 2015
Celebration Adriatic Affair / Taste Of The Adriatic July 23rd 2015
Majesty/Colourful Coasts 30th November 2015
Spirit/Spanish Sunsets/ Spirit of Iberia 31st Jul 2016
P&O Ventura Canary's 11th November 2016
Dream Mayan Treasures/Cuban Fusion 21st February 2017
Celebration Baltic Explorer 12th August 2017
Discovery 2 Colourful Coasts 27th October 2017
P&O Azura Carribean 10th February 2018
#10
Cheshire, UK
316 Posts
Joined Aug 2010
It beggars belief that Thomson would re-brand to TUI and then to Marella in the space of a few short weeks and at all the additional expense. Even more so that they are doing some of it whilst pax on board and missing out published ports of call, and then giving away some 1000 pax x 5 ships x £25 each for putting up with it.
Perhaps this is where Thomson well known record of incompetence comes from?
Expand Signature
Collapse Signature

Red Sea Magic 2008 Celebration
Eastern Med 2008 Spirit
Western Med 2008 Spirit
Red Sea Magic 2009 Celebration
Western Med 2009 Destiny
Red Sea Magic 2010 Celebration
Moorish Delights 2010 Destiny
Colourful Coasts 2011 Spirit
Mediterranean Medley 2011 Dream
Mediterranean Medley 2011 Dream
Caribbean Crossing 2011 Dream
Eastern Med 2012 Spirit
Colourful Coasts 2013 Majesty
Baltics 2013 Spirit
Canarian Flavours 2014 Celebration
Adriatic 2014 Ventura
Agean Gems 2015 Spirit

Mediterannean Sunset 2016 Celebration

Timeless Europe 2017 Celebration
#11
703 Posts
Joined Dec 2006
Originally posted by rookery
It beggars belief that Thomson would re-brand to TUI and then to Marella in the space of a few short weeks and at all the additional expense. Even more so that they are doing some of it whilst pax on board and missing out published ports of call, and then giving away some 1000 pax x 5 ships x £25 each for putting up with it.
Perhaps this is where Thomson well known record of incompetence comes from?
I think the compensation will only be for the TUI Discovery 2 guests as she will be the only one to be renamed 'in service'. The other 3 ship (Discovery, Celebration and Dream) will be renamed during their maintenance periods at the end of October/early November. Neither the Spirit or Majesty will be renamed, even though the Spirit is returning for a summer season next year.
#12
Teignmouth
318 Posts
Joined Aug 2011
Originally posted by rookery
It beggars belief that Thomson would re-brand to TUI and then to Marella in the space of a few short weeks and at all the additional expense. Even more so that they are doing some of it whilst pax on board and missing out published ports of call, and then giving away some 1000 pax x 5 ships x £25 each for putting up with it.
Perhaps this is where Thomson well known record of incompetence comes from?
Thomson has rebranded to TUI. They have brought in a sub brand for cruises called Marella. So there is only one change in each ship's name.
The change from Thomson to TUI was heralded in 2016. The sub brand of Marella was clearly to eliminate Thomson from the cruise division and to define it as a sub brand like Sensimar etc.
It is unfortunate for those on D2 next week, but it seems that the change is taking place at a time of minimum inconvenience, not that will be of solace to those affected.
#13
703 Posts
Joined Dec 2006
Originally posted by Redtyke
TUI have introduced a innovation within the cruise world. Re-branding a boat whilst paying passengers are on board.
This as made the national press and media

Talk about profit coming before everything and I would bet THIS a start of things to come from TUI
Not quite an innovation as I know of at least one other renaming in service back in the 90's. Cunard renamed the Crown Dynasty to Crown Majesty whilst in service! Took the crew and contractors all day during a repositioning cruise to Alaska.
#14
Andalucia, Southern Spain
2,077 Posts
Joined Nov 2011
Originally posted by bishop84
Took the crew and contractors all day during a repositioning cruise to Alaska.
Was this done at sea? We aren't sailing until 24 hours later than planned so the paintwork can be done - now have a one night stay on a static floating hotel plus a 6 night/4 port cruise instead of a 7 night/5 port cruise..
Expand Signature
Collapse Signature


October 2017 - Marella Discovery 2 (Colourful Coasts)
May 2017 - TUI Discovery 2 (Continental Coasts + Iberian Treasures)
October 2016 - Thomson Majesty (Catalan Promise)
June 2016 - Thomson Spirit (Iberian Treasures)
November 2015 - Thomson Dream (Spanish Escapes)
July 2015 - Thomson Dream (Mediterranean Medley)
November 2014 - Thomson Dream (Iberian Escapade)
April 2014 - Thomson Majesty (Spanish Sensations)
October 2013 - Thomson Dream (Treasures of the Mediterranean)
May 2012 - Thomson Dream (Mediterranean Medley)
#15
West Mids
1,755 Posts
Joined Feb 2015
Originally posted by boatboy2000
We have done over 20 Cruises with Thomsom but Colourful Coasts on the 27th will probably be the last, the Thomson standards have fell dramatically latlely, waiters not smart anymore, only 3 courses, may as wll be in a canteen, drinks are now poor unless you pay the supplements and to top it all they are keeping us in crappy cool santa cruz overnight while they paint the name on the boat.
I can agree with most you are saying but the drinks are not a lot different than fourteen years ago, in fact they have on the new ships returned to the good old days, unfortunately you are correct about the staff mainly because they are using some Eastern Europeans replacing the Philippine's . Your are also correct about the food but they have no objections if you ask for an extra coarse.

Sent from my VF-895N using Forums mobile app
#16
Kent, England
6,225 Posts
Joined Mar 2008
Originally posted by boatboy2000
We have done over 20 Cruises with Thomsom but Colourful Coasts on the 27th will probably be the last, the Thomson standards have fell dramatically latlely, waiters not smart anymore, only 3 courses, may as wll be in a canteen, drinks are now poor unless you pay the supplements and to top it all they are keeping us in crappy cool santa cruz overnight while they paint the name on the boat.
Sorry to read you are unhappy, excusable because of the insensitive way they have handled the changeover on discovery.

IMO the standards have not fallen dramatically and they are falling on other cruise lines as well because of cost cutting. I had more than 3 courses on Discovery this summer and the included drinks package is very good. I don't understand the bit about waiters smartness, to be honest I don't notice what they are wearing.
Expand Signature
Collapse Signature
Include tips in the fare

Previously
Thomson Celebration x 4
Thomson Spirit x 3
Thomson Destiny x 3
Thomson Dream x 2
Thomson Majesty x 3
P&O Ventura x 6
P&O Oceana x 8
P&O Arcadia
P&O Britannia
P&O Aurora x 2
P&O Oriana
TUI Discovery x 2
NCL Epic

To come
Thomson Majesty 2017
P&O Oceana 2017
P&O Azura 2017
TUI Discovery 2018
TUI Explorer 2018
P&O Oceana 2018
#17
703 Posts
Joined Dec 2006
Originally posted by campolady
Was this done at sea? We aren't sailing until 24 hours later than planned so the paintwork can be done - now have a one night stay on a static floating hotel plus a 6 night/4 port cruise instead of a 7 night/5 port cruise..
Some of it was done at sea (name on lifeboats, lifebuoys etc.) but the majority was done during a long call in Los Angeles. IIRC it was a home port day Cunard gave the guests who were continuing the cruise to Alaska were given a complimentary tour in order to get them out of the way. Not for me as I was working onboard the ship at the time.
#18
Teignmouth
318 Posts
Joined Aug 2011
Originally posted by davecttr
Sorry to read you are unhappy, excusable because of the insensitive way they have handled the changeover on discovery.

IMO the standards have not fallen dramatically and they are falling on other cruise lines as well because of cost cutting. I had more than 3 courses on Discovery this summer and the included drinks package is very good. I don't understand the bit about waiters smartness, to be honest I don't notice what they are wearing.
I agree, the food, drink and service was excellent on Discovery this year.
I sympathize with those who are affected by the renaming, but on the bright side the weather forecast for Santa Cruz, Tenerife, next weekend is 27 degrees in sun.
#19
Kent, England
6,225 Posts
Joined Mar 2008
If I was on that cruise I would try and organise an overnight trip to the Mt Teide caldera for a bit of stargazing
Expand Signature
Collapse Signature
Include tips in the fare

Previously
Thomson Celebration x 4
Thomson Spirit x 3
Thomson Destiny x 3
Thomson Dream x 2
Thomson Majesty x 3
P&O Ventura x 6
P&O Oceana x 8
P&O Arcadia
P&O Britannia
P&O Aurora x 2
P&O Oriana
TUI Discovery x 2
NCL Epic

To come
Thomson Majesty 2017
P&O Oceana 2017
P&O Azura 2017
TUI Discovery 2018
TUI Explorer 2018
P&O Oceana 2018