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Booked Allure cruise now gone from RC website ?


Midwestgal
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Well finally have the official word;

Dear Travel Partner,

Allure of the Seas is undergoing an extended renovation which means, we must regrettably cancel your clients' sailing. We know this news is disappointing and apologize for the impact to their vacation.

We want every aspect of their vacation to be enjoyable. So, we've put together some alternate options that we hope they will take advantage of.

Option 1: Re-book one of the following 2020 sailings

Oasis of the Seas

  • Mar. 22nd or Apr. 5th cruise departing from Miami, Florida, sailing to Labadee, Haiti | Falmouth, Jamaica | Cozumel, Mexico.
  • Mar. 29thor Apr. 26thcruise departing from Miami, Florida, sailing to Philipsburg, St. Maarten | San Juan, Puerto Rico | Labadee, Haiti.
  • Apr. 12th cruise departing from Miami, Florida, sailing to Charlotte Amalie, St. Thomas | San Juan, Puerto Rico| Labadee, Haiti.

Harmony of the Seas

  • Apr. 12th cruise departing from Orlando, Florida, sailing to Perfect Day at CocoCay, Bahamas | Puerto Costa Maya, Mexico| Roatan, Honduras | Cozumel, Mexico.
  • Apr. 19th cruise departing from Orlando, Florida, sailing to Philipsburg, St. Maarten | San Juan, Puerto Rico | Perfect Day at CocoCay, Bahamas.

Whether they're beach bums, divers, foodies, or golfers, there's a Caribbean island for all guests! Have them try something new and check it off their bucket list. We are sure they'll find their perfect getaway!

  • Their original stateroom category will be price protected at the original cruise fare rate, excluding taxes, fees, gratuities and other non-cruise fare items.
  • And they'll receive a credit to spend onboard per stateroom:
  • $200 for Interior, Ocean View and Balcony staterooms | $400 for Suites
  • Plus, an additional $50 for each third or more guest to spend onboard
  • Your commission will be protected plus you will receive $50 in bonus commission.

Option 2: Re-book any other Royal Caribbean sailing and receive the following credits to spend onboard per stateroom:

  • $200 for Interior, Ocean View and Balcony staterooms | $400 for Suites
  • Plus, an additional $50 for each third or more guest to spend onboard
  • Your commission will be protected.

Option 3: If your clients choose to cancel, we'll be sad to see them go

  • We will process a full refund of any paid portion of their cruise fare to the original form of payment, including any non-refundable deposit. Please note, if they choose this option, we will not provide any additional compensation, including air reimbursement.
  • And your commission will be protected if the booking is paid in full only.

It's important to us that your clients find the best vacation option. One of our destination experts will call you starting September 25th to help find their perfect cruise. If we happen to miss you, please call us by October 9th, 2018 at 888-281-9344. If we haven't heard from you by Oct 9th, their reservation will be cancelled.

Please note, unnamed groups with no payment applied will not qualify for the alternate options provided.

Lastly, any pre-paid amenities, packages, or shore excursions will be refunded to the original form of payment within 7-10 business days.

Thank you for your understanding and support. We hope your clients find another cruise vacation with us. Whether they are celebrating a special occasion or looking to explore, relax, and recharge - we have no doubt their time with us will be nothing short of amazing. We look forward to welcoming them onboard.

Sincerely,

Royal Caribbean International

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We've only been on the Freedom and the Oasis. What are your thoughts on the Harmony?

 

My thought is that Oasis will be fresh off a renovation. It will have the new features that Symphony has (restaurants, etc.) plus less wear and tear on the carpets and furnishings than Harmony.

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My thought is that Oasis will be fresh off a renovation. It will have the new features that Symphony has (restaurants, etc.) plus less wear and tear on the carpets and furnishings than Harmony.

 

 

 

If only we would knew that Cats would be gone as well...

 

 

Sent from my iPhone using Forums

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