P and O Australia - Australia Day Cruise Disappointment

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Australia
805 Posts
Joined Jan 2011
Just an update - no word from P&O yet.
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Booked cruises:
24/01/2018 - Pacific Explorer - Australia day cruise
10/11/2018 - Carnival Spirit - South Pacific
14/02/2019 - Sea Princess - 3 night sampler
17/04/2019 - Ovation of the Seas - Transpacific (Sydney-Honolulu)

Past cruises
29/09/2017 Pacific Aria - 3 night sampler
28/04/2017 Pacific Aria - 3 night sampler
17/02/2017 Ovation of the Seas - 3 night sampler
02/10/2016 Coral Princess - Panama Canal
30/07/2016 Pacific Dawn - South Pacific
18/02/2016 Legend of the Seas - South Pacific
15/02/2014 Pride of America - Hawaiian islands
11/09/2011 Carnival Splendor - Mexican Riviera
26/02/2011 Pacific Dawn - New Zealand
10/10/2009 Pacific Sun - South Pacific

Australia
805 Posts
Joined Jan 2011
I rang up P&O and they have advised that they are no longer offering obc as compensation. Full refund is all they're offering.


Never mind!
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Booked cruises:
24/01/2018 - Pacific Explorer - Australia day cruise
10/11/2018 - Carnival Spirit - South Pacific
14/02/2019 - Sea Princess - 3 night sampler
17/04/2019 - Ovation of the Seas - Transpacific (Sydney-Honolulu)

Past cruises
29/09/2017 Pacific Aria - 3 night sampler
28/04/2017 Pacific Aria - 3 night sampler
17/02/2017 Ovation of the Seas - 3 night sampler
02/10/2016 Coral Princess - Panama Canal
30/07/2016 Pacific Dawn - South Pacific
18/02/2016 Legend of the Seas - South Pacific
15/02/2014 Pride of America - Hawaiian islands
11/09/2011 Carnival Splendor - Mexican Riviera
26/02/2011 Pacific Dawn - New Zealand
10/10/2009 Pacific Sun - South Pacific

Canberra Australia
40,696 Posts
Joined Apr 2012
Originally posted by js4rq
I rang up P&O and they have advised that they are no longer offering obc as compensation. Full refund is all they're offering.


Never mind!
Bummer,
What I would do is to be writing them a nice ( I mean nice too not nasty) letter and seeing if there is some sort of way they can make up for the disappointment, especially as they have offered that same thing to others.
Australia
805 Posts
Joined Jan 2011
Should I email the guest service manager that emailed me last week or is there another email address I can email?
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Booked cruises:
24/01/2018 - Pacific Explorer - Australia day cruise
10/11/2018 - Carnival Spirit - South Pacific
14/02/2019 - Sea Princess - 3 night sampler
17/04/2019 - Ovation of the Seas - Transpacific (Sydney-Honolulu)

Past cruises
29/09/2017 Pacific Aria - 3 night sampler
28/04/2017 Pacific Aria - 3 night sampler
17/02/2017 Ovation of the Seas - 3 night sampler
02/10/2016 Coral Princess - Panama Canal
30/07/2016 Pacific Dawn - South Pacific
18/02/2016 Legend of the Seas - South Pacific
15/02/2014 Pride of America - Hawaiian islands
11/09/2011 Carnival Splendor - Mexican Riviera
26/02/2011 Pacific Dawn - New Zealand
10/10/2009 Pacific Sun - South Pacific

Canberra Australia
40,696 Posts
Joined Apr 2012
I would send it to these addresses
[email protected]
and [email protected]

Highlight how disappointed you are in the numerous aspects in regards to the cruise and their dealing with the changes, firstly that the change means you miss the fireworks, secondly that they didn't notify you about the change, thirdly that when contacted they didn't get back to you, and lastly that other people have been offered compensation but you haven't.
Australia
805 Posts
Joined Jan 2011
Thanks so much. Your help is greatly appreciated!

I will be sending an email shortly!
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Booked cruises:
24/01/2018 - Pacific Explorer - Australia day cruise
10/11/2018 - Carnival Spirit - South Pacific
14/02/2019 - Sea Princess - 3 night sampler
17/04/2019 - Ovation of the Seas - Transpacific (Sydney-Honolulu)

Past cruises
29/09/2017 Pacific Aria - 3 night sampler
28/04/2017 Pacific Aria - 3 night sampler
17/02/2017 Ovation of the Seas - 3 night sampler
02/10/2016 Coral Princess - Panama Canal
30/07/2016 Pacific Dawn - South Pacific
18/02/2016 Legend of the Seas - South Pacific
15/02/2014 Pride of America - Hawaiian islands
11/09/2011 Carnival Splendor - Mexican Riviera
26/02/2011 Pacific Dawn - New Zealand
10/10/2009 Pacific Sun - South Pacific

Batehaven, Australia
10,701 Posts
Joined Mar 2006
Originally posted by js4rq
I rang up P&O and they have advised that they are no longer offering obc as compensation. Full refund is all they're offering.


Never mind!
No doubt Carnival cut off the compo line, as they did with Ocean Medallion compo, initially gave it then stopped it. Same here.
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Cheers..(Uncle) LES - Princess Captains Circle Elite. - 460 days.

Cruised with Princess, Celebrity, Cunard, P&O Australia, P&O UK, Carnival, Sitmar, Sydney Harbour Ferries. World Cruise, plus British Isles, Europe, Med, Greek Isles, Transatlantic, Asia, USA, Panama Canal, South America, Central America, Caribbean, Alaska, Canada, Japan, South Pacific, Australia, New Zealand.!

**Last cruise: Queen Mary 2 - Sydney - HK, 16 nights, 2 - 18 March 2017.

**Next: (We were booked on Adonia x 2, but they sold the ship on us.)
Sapphire Princess - 26 May 2018, Scandinavia, ex Southampton - 7 nights B2B with..
Sapphire Princess - 2 June 2018, Baltic Heritage, ex Southampton - 14 nights.
Royal Princess - 18 June 2018 - British Isles, ex Southampton - 12 nights.

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