HAL refunded me $172 ($86 pp) in mid September - I have no idea why

Today I was reviewing my credit card charges and noticed two $86 refunds from HAL in mid-September. That amount to me seems like port fees but our last HAL cruise was a S Caribbean trip on the Koningsdam in December 2016, so a ways back.

Anyone else get a refund?

Future Cruise Deposit refunded and converted from a different currency?

You won the HAL computer programming lottery?

Please let us know if you find out!!

Future Cruise Deposit refunded and converted from a different currency?

 

You won the HAL computer programming lottery?

 

Please let us know if you find out!!

Nope, my FCD is already taken for our upcoming May Volendam trip!

If I won the lottery I’ll be sad it’s missing a few delights I always dreamed about. :)

Today I was reviewing my credit card charges and noticed two $86 refunds from HAL in mid-September. That amount to me seems like port fees but our last HAL cruise was a S Caribbean trip on the Koningsdam in December 2016, so a ways back.

 

Anyone else get a refund?

I had a random credit from HAL about a year ago. Turns out they credited back part of a partial payment for a cruise. No one could explain why, but the amount I owed increased by the amount of the credit.

I had a random credit from HAL about a year ago. Turns out they credited back part of a partial payment for a cruise. No one could explain why, but the amount I owed increased by the amount of the credit.

It’s the New Math!;)

I had a random credit from HAL about a year ago. Turns out they credited back part of a partial payment for a cruise. No one could explain why, but the amount I owed increased by the amount of the credit.

HAL has none of my money - a FCD is holding a cruise where payment isn’t due until February.

Could it be port charges that you either missed or it was changed?

Could it be port charges that you either missed or it was changed?

Port taxes were my guess but 21 months post sailing seems way too long for it to be the case.

It was a refund, it said.

Why don't you call and ask?

Why don't you call and ask?

(y)(y)(y) Spot on - great advice!!!

I agree -- call and ask.

Did HAL cancel an excursion due to weather or something?

It is a clerical error, the $172 was supposed to be mine. Send it ASAP, please.

It is a clerical error, the $172 was supposed to be mine. Send it ASAP, please.

Please send your routing number, SS# and mother’s maiden name and I’ll get it right over!

Why don't you call and ask?

They didn’t know either.

They didn’t know either.

Same answer I got!

Please send your routing number, SS# and mother’s maiden name and I’ll get it right over!

Touché.

They didn’t know either.

Same answer I got!

Just a WAG but I bet you didn't get that in writing ... :rolleyes::rolleyes::rolleyes:

Just a WAG but I bet you didn't get that in writing ... :rolleyes::rolleyes::rolleyes:

Good guess. In my case, I knew that they had refunded part of my payment, they just couldn't tell me why.

I paid, they refunded, I had to pay again.

Just accept it. As they say "Don't look a gift horse in the mouth."

Was a thread about this several months ago after they started sending out these checks. I was told by HAL that it was the result of an audit- likely overcharge on port charges or on board Mariner credits not received during a cruise.

An audit being done -- HAL has to refund money to people for over charges -- makes sense to me.