Website Testing?

Saw this on a RC blog. Wonder if X is participating - likely the same development team, similar problems. The need for this supports the idea that the developers may not be cruise industry people.

Royal Caribbean hosting an open website usability test

In:

• Website
  

21Feb2018

Royal Caribbean is inviting the public to help test their website at their corporate offices in March.

If you are interested in helping Royal Caribbean test their site's usability, and you will be in South Florida between March 12-16, you can apply to join.

Those accepted to the test will conduct the testing at Royal Caribbean's corporate offices, followed by lunch onboard a cruise ship.

Interesting how they will do the lunch. Pretty sure there's not an available ship there all week

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We're on Silhouette that week. If X wanted to set up a similar testing session on a sea day I'd be happy to help. I think doing this sort of thing on board would attract more experienced cruisers than doing it at the corporate offices.

We're on Silhouette that week. If X wanted to set up a similar testing session on a sea day I'd be happy to help. I think doing this sort of thing on board would attract more experienced cruisers than doing it at the corporate offices.

Better internet on land. Plenty of experienced cruisers in Miami metro

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Better internet on land. Plenty of experienced cruisers in Miami metro

 

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No shortage in the area certainly.

It wouldn't take much to set up an on board i-lab, though. No need for internet.

It is actually a little encouraging that they are doing this at all. It really is an acknowledgement that their developers aren't up to the task.

We have all been Beta-testers ever since they released the new website :evilsmile:

Unfortunately, they seem to ignore our test result reports!

This is very interesting, I recommended this to a person who called me from their corporate offices about a month ago. I sent an email about the condition of their website and was called the next day. I told them they needed to have actual people who use their website test it since they do not seem to be able to work out their bugs before they launch to the public.

This is very interesting, I recommended this to a person who called me from their corporate offices about a month ago. I sent an email about the condition of their website and was called the next day. I told them they needed to have actual people who use their website test it since they do not seem to be able to work out their bugs before they launch to the public.

Bingo - we shall see.

I think it would behoove them to perform some remote tests as well with people using different computer setups under different conditions. And then they should program to the lowest common denominator. How many posts do we see about luggage tag issues, and it's a matter of someone not allowing pop-ups? If they focused on clear, concise error handling, people would be less frustrated.

Thanks for sharing this.

Keith