refusal of shareholder on board credit

Has anyone ever been refused for this credit I have just had a message saying it is not available on the promotion type of cruise I booked I booked last minute pack and go guarantee cabin I cannot believe this is true

Just an update after several no numerous contacts through various agencies and facebook etc I have at last received confirmation that they have allowed my shareholder obc so thank you P&O someone in the office reads the e mails and acts conscientously:):):)

Good to see you did get a reponse to the e-mails.

yeah i had same problem cos i booked like a week before departure it is only 5o bucks on a 7 niter so i didnt stresss

My husband was refused Defence benefits for the first time ever. The rules used to be any cruise any time. They have changed the rules and cheap fares no longer get the OBC.

On 2/22/2019 at 9:37 PM, sydgal said:

My husband was refused Defence benefits for the first time ever. The rules used to be any cruise any time. They have changed the rules and cheap fares no longer get the OBC.

 

That bis disgusting  I contacted the CEO through facebook and got the rep;ly quickly and the obc I was originally refused   I have never heard of this refusal before and think that some office personnel; just give any answer they think gets rid of you