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MSC Cancellation Policy


Hey Tina
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Does anyone have any idea what MSC is talking about on their website r.e. cancellation charges?

 

https://www.msccruisesusa.com/en-us/Terms-Conditions.aspx

 

For a cruise under 15 nights it states,

 

89 days - 61 days Deposit Non-Refundable

60 days to 46 days 50% Penalty

45 days - 16 days 75% Penalty

15 days until departure

 

So that means that at day 89 I lost my entire deposit, but if I wait until day 60 I get 50% of the deposit back? What am I missing here.......

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No at 89 days you lose your deposit. The other dates and percentages are the percentage of your cruise fare that will be refunded.

 

Doh. Thank you. I knew I was missing something. So at day 89, anyone who has not paid in full loses their cabin, and any money they have paid over the deposit gets refunded, right?

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My interpretation would be that if you cancel before 90 days your deposit is refundable assuming you didn't book under a deal that indicated deposit was non-refundable. From 89-61 days the initial deposit is non-refundable but the remainder of the cruise fare is. And then from 60 days and closer you get into cruise fare percentage penalties. I've never cancelled with MSC and their website isn't know for being very straight forward granted customer service isn't know for having accurate information either. So that would be my best guess on how it works but hopefully somebody has more experience and is better able to weigh in.

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