Dream: Room Service Noise outside Cabin

[acobruce]

Just returned from a cruise on the Dream on 2/20. The ship is beautiful, the crew very pleasant (aside for one area, i'll explain), the food very good and the entertainment and shows very enjoyable. The only complaint I have was w/ my cabin. My cabin # was 6423 which is situated across from the room service area; in fact cabin #'s 6417 to 6425 are all situated across from room service. The noise from opening doors; glasses clanking together, dishes being washed, people talking and grease or whatever smells permeating the cabin the are constant. As being a person who doesn't like to complain and after speaking w/ several room service personnel, I finally went to the guest services desk. This is where the crew experience sours. This crew member was confrontational and unpleasant and wanted to know why I didn't complain early and that this was the first complaint ever recieved about this. I tried to explain and she was very surly in her response asking "what do you want us to do about it". I responded to possibly apply a $200 credit to our acct; after 5 mins talking to someone in the back she came back out and said they were not at liberty to do anything. I did not expect anything, but the attitude and poor customer service skills made a bad situation worse.

 

1. Has anyone else experienced this on the Dream? Also, be it fair warning for future travelers w/ these cabins.
   

[Traveler353]

I would suspect your demand of cash might have something to do with their response. A little sugar instead of pepper usualy gets a better outcome.

[cruisealot]

Was the noise so loud and the smells so bad it kept you awake at night? I couldn't image being in the room that much during the day to be much of a problem, and I wouldn't think there would be that much room service activity late at night to be disruptive.

 

I had a cabin under the casino on one cruise and I could here the slots and people walking through the casino, but it was so muted that it didn't really affect me.

[akm107]

wow demanding $200 credit? How do you figure they owe you that? Maybe they could have at least moved you cabins, but to demand $200 credit? Why such a specific amount?

 

Either way, I do sympathize with your situation as it must have been noisy and such, so I am sorry to hear that!

[AdrenalineRush]

Was the noise so loud and the smells so bad it kept you awake at night? I couldn't image being in the room that much during the day to be much of a problem, and I wouldn't think there would be that much room service activity late at night to be disruptive.

 

I had a cabin under the casino on one cruise and I could here the slots and people walking through the casino, but it was so muted that it didn't really affect me.

I would imagine a high percentage of the room service calls occur between 10pm-8am

[acobruce]

The room service was going on all through the night. I could not believe the hum of activity given the amount of food the ship offers.

[canner2u]

When exactly did you voice your concern to the guest services desk?

 

Having worked in Hospitality for several years, when a complaint is brought to my attention immediately, I respond in a manner that is appropriate. When the complaint comes after a period of time, my response time is still good, however, the "make it right" solution is not as significant.

 

You say you did not expect anything and yet still asked for an OBC, and a rather signficant amount depending on when during your cruise you voiced this concern.

 

I agree that something should have been done, my only issue is that the appropriate resolution for the issue would be based on the timing of the request.

And for those that say that no matter when a complaint is registered, it should have the same resolution, my response would be that the form and timing of a complaint should always be addressed.

Go to a restuarant and eat a meal. After eating then you complain it was cold or not what you ordered, but you have eaten all of it, expecting a complete refund or to not be charged is a bit silly. Bringing the issue to the attention of the staff as soon as you taste or see the food is the right time, then a refund (non-charge) or given a different food item is the appropriate response.

Have a room in a resort, halfway through your stay you go and complain about noise, then 25% off. Go at the beginning off your stay, then a move to a new room or 50% off or even a free night. Bring it to the attention off the staff at the end of your stay, an apology and a credit, maybe, of 10%, and yes, this is exactly what I have done, depending on the situation.

Not trying to make light of the issue you encountered, just needing more clarification as to when you brought the issue to guest services.

[jeshghn]

Part of the issue is that there is very rarely an empty room to move people to on a ship and the reality is that someone has to be across from the room services area, under the casino/lido deck/MDR... It comes down to buyer beware when booking a room and checking the deck plans if you are light sleeper/smeller. Cruise ships are self contained, which means service areas are located near or in passenger areas.

[acobruce]

I voiced my concern to room service people every night even coming out my door @ 4am to do such, but these people do not understand English to well. I went down to Guest Services on Thursday morning when I finally reached my limit.

[cruisincory]

Just returned from a cruise on the Dream on 2/20. The ship is beautiful, the crew very pleasant (aside for one area, i'll explain), the food very good and the entertainment and shows very enjoyable. The only complaint I have was w/ my cabin. My cabin # was 6423 which is situated across from the room service area; in fact cabin #'s 6417 to 6425 are all situated across from room service. The noise from opening doors; glasses clanking together, dishes being washed, people talking and grease or whatever smells permeating the cabin the are constant. As being a person who doesn't like to complain and after speaking w/ several room service personnel, I finally went to the guest services desk. This is where the crew experience sours. This crew member was confrontational and unpleasant and wanted to know why I didn't complain early and that this was the first complaint ever recieved about this. I tried to explain and she was very surly in her response asking "what do you want us to do about it". I responded to possibly apply a $200 credit to our acct; after 5 mins talking to someone in the back she came back out and said they were not at liberty to do anything. I did not expect anything, but the attitude and poor customer service skills made a bad situation worse.

 

1. Has anyone else experienced this on the Dream? Also, be it fair warning for future travelers w/ these cabins.
   

 

 

 

hmm..did not expect anything, but requested a $200 OBC? Because of a smell and some noise? Gimme a break!

[cuzzx]

I will be so proud when all you complainers stop cruising.

then I might can get on a cruise ship thats not full .

Not that it bothers me I just wander what it would be like to cruise on a ship thats half full.

 

I had to wait to get my food.

I have noise outside my room.

I paid to much for my beer.

I had to pay to much for my pictures.

I did not like where they setted me at supper.

I did not like my steak.

I heard people running up and down the halls.

I can't save a full row of seats at the show.

I want to play ten machines in the casino at one time.

I could not use the computer to check my stock.

I could not get the tour I wanted.

I could not smoke where I wanted to.

I had to sit by some guy that smelled of beer & smoke in the lounge.

 

I , I , I , would like to hear more.

 

I have had most of these problems and I'm tring to figure when I can get back on these cruise ships to go somewhere besides my home. It's just to quite here.

[canner2u]

I voiced my concern to room service people every night even coming out my door @ 4am to do such, but these people do not understand English to well. I went down to Guest Services on Thursday morning when I finally reached my limit.

 

I expect that as you say the did not understand English. After the first night, the very next morning I would have been at Guest Services. Again, the timing off your complaint, with those persons who have the powers to make it right, plays an important part in the resolution. Just my opinion.

[Alliezona09]

Maybe you should have looked at the deck plan and questioned what that huge white area was across from the cabin~? Just a thought~

[Dreamcruiser185]

I will be so proud when all you complainers stop cruising.

then I might can get on a cruise ship thats not full .

Not that it bothers me I just wander what it would be like to cruise on a ship thats half full.

 

I had to wait to get my food.

I have noise outside my room.

I paid to much for my beer.

I had to pay to much for my pictures.

I did not like where they setted me at supper.

I did not like my steak.

I heard people running up and down the halls.

I can't save a full row of seats at the show.

I want to play ten machines in the casino at one time.

I could not use the computer to check my stock.

I could not get the tour I wanted.

I could not smoke where I wanted to.

I had to sit by some guy that smelled of beer & smoke in the lounge.

 

I , I , I , would like to hear more.

 

I have had most of these problems and I'm tring to figure when I can get back on these cruise ships to go somewhere besides my home. It's just to quite here.

I can't believe you have never encountered any problems on your cruises, maybe these people have a right to complain. It seems to me, you have no spine to stand up for yourself!

[Dreamcruiser185]

Maybe you should have looked at the deck plan and questioned what that huge white area was across from the cabin~? Just a thought~

Why would you question that? Maybe carnival should be up front with the deck plans and LIST what is actually there, instead of trying to cover up what is really there!

[jspirit]

Can't imagine how upset you were when this was happening every night - not just an isolated incident.

I appreciate that you shared the cabin numbers with us . Hope the rest of your cruise was fun.

[Yvonne]

I only have two words to add to this thread: ear plugs.

 

That is all.

[keishashadow]

Maybe you should have looked at the deck plan and questioned what that huge white area was across from the cabin~? Just a thought~

 

i'd think that only a few cabins would be involved on that deck, immediately near the access door. It's a newer ship, im sure that cabin will make it onto the 'dog' list of rooms.

 

we were thrilled once to get an upgrade on DCL, until we realized it was the cabin next to door where the luggage was transferred in/out. Not worth complaining about really, only noisy beginning & last night of sailing. we still laugh about it & will remember that cruise 'fer sure.:p

 

Why would you question that? Maybe carnival should be up front with the deck plans and LIST what is actually there, instead of trying to cover up what is really there!

 

unfortunately, it's a buyer beware situation as in most thing as to location whether resort or aboard a ship. Even with lots of digging around, sometimes it is hard to find the info as to what the mysterious unmarked boxed areas represent.

[G'ma]

I'm always very careful in cabin selection, making sure it's not located near room service doorways, laundry rooms and elevators.

 

Never had a problem.

 

It's way too late once on board to find out your cabin is in a bad location. Advance planning and research is the best bet for avoiding problems.

[mgg42]

I responded to possibly apply a $200 credit to our acct

 

 

BWAAAAHAAAAHAAAHAAAA!!!!!!!!!:D:D

 

You actually thought that was reasonable!!!

 

Thanks for the comic relief!!!;)