elcuchio24 Posted May 21, 2010 #351 Share Posted May 21, 2010 I received the same e-mail. I bet John Heald went to bat for us with the Miami beards. Here is the e-mail again; "An unfortunate miscommunication occurred between our Bon Voyage department and call centers which led to the dissemination of incorrect information to our reservations agents. To clarify, we have not ceased alcohol sales, either pre-cruise or during the sailing, through Bon Voyage and apologize for any misunderstanding or confusion. Carnival Cruise Lines" Crisis over...resume party. See you in the hot tub with our plastic cup of BVD adult beverage of choice ;):D! Marty & Jeanne Yes, I'm sure John Heald went to bat for us (a bunch of people he doesn't know on a messege board) against the beards (his employers of many years). That makes allot of sense. I am better it really was just a miscommunication, nothing more. Link to comment Share on other sites More sharing options...
jtdlmc Posted May 21, 2010 #352 Share Posted May 21, 2010 Yes, I'm sure John Heald went to bat for us (a bunch of people he doesn't know on a messege board) against the beards (his employers of many years). That makes allot of sense. I am better it really was just a miscommunication, nothing more. It may have been just a miscommunication but it does appear he looked into it for Host Mach as this is from his blog: That’s all for today. A few days ago my friend Host Mach from Cruise Critic told me about a concern one of his members had when trying to order something from our Bon Voyage department. I put my investigative hat on and it seems that we made a bit of a boo boo ……..here is the official statement thingy. “An unfortunate mis-communication occurred between our Bon Voyage department and call centers which led to the dissemination of incorrect information to our reservations agents. To clarify, we have not ceased alcohol sales, either pre-cruise or during the sailing, through Bon Voyage and apologize for any misunderstanding or confusion.” Good, that’s that then. Link to comment Share on other sites More sharing options...
*Mach* Posted May 21, 2010 #353 Share Posted May 21, 2010 Yes, I'm sure John Heald went to bat for us (a bunch of people he doesn't know on a messege board) against the beards (his employers of many years). That makes allot of sense. I am better it really was just a miscommunication, nothing more. I know better... John went to bat for us at my request and he would have done it regardless of who brought it to his attention... John is more of a customer advocate than most folks would believe. He understands that if the customer is happy the cruise line makes money... something the newer folks at Carnival haven't learned yet... Link to comment Share on other sites More sharing options...
*Mach* Posted May 21, 2010 #354 Share Posted May 21, 2010 It may have been just a miscommunication but it does appear he looked into it for Host Mach as this is from his blog: That’s all for today. A few days ago my friend Host Mach from Cruise Critic told me about a concern one of his members had when trying to order something from our Bon Voyage department. I put my investigative hat on and it seems that we made a bit of a boo boo ……..here is the official statement thingy. “An unfortunate mis-communication occurred between our Bon Voyage department and call centers which led to the dissemination of incorrect information to our reservations agents. To clarify, we have not ceased alcohol sales, either pre-cruise or during the sailing, through Bon Voyage and apologize for any misunderstanding or confusion.” Good, that’s that then. I've known John for quite a while and I'm honored to be able to count him as a good friend. We talk often and not only about Carnival and cruising. Much like the unlocked baggage thing and the prohibited items list he was blindsided by this issue. When I told him about it his response was 'Bloody hell... I'm on it.' :) Link to comment Share on other sites More sharing options...
Sam The Cat Posted May 21, 2010 #355 Share Posted May 21, 2010 Sicne it appears that you can order from BV, can you order a bottle from room service to consume in your room. Since We are leaving Sunday I do not think that we can order from BV Link to comment Share on other sites More sharing options...
*Mach* Posted May 21, 2010 #356 Share Posted May 21, 2010 Sicne it appears that you can order from BV, can you order a bottle from room service to consume in your room. Since We are leaving Sunday I do not think that we can order from BV You'll need to order it through Guest Services... Link to comment Share on other sites More sharing options...
Traveler353 Posted May 21, 2010 #357 Share Posted May 21, 2010 Host Mach: If passangers order while onboard do they add an additional 15% to the already inflated prices? Link to comment Share on other sites More sharing options...
elcuchio24 Posted May 21, 2010 #358 Share Posted May 21, 2010 Host Mach: If passangers order while onboard do they add an additional 15% to the already inflated prices? yep Link to comment Share on other sites More sharing options...
Sam The Cat Posted May 21, 2010 #359 Share Posted May 21, 2010 So you can order through CS while you are on board the ship and take it to your room Link to comment Share on other sites More sharing options...
elcuchio24 Posted May 21, 2010 #360 Share Posted May 21, 2010 So you can order through CS while you are on board the ship and take it to your room Yes, only difference being that BV you don't have to pay the 15%grat and the bottle(s) is there when you arrive on the ship Link to comment Share on other sites More sharing options...
Hondu Posted May 21, 2010 #361 Share Posted May 21, 2010 I haven't yet read the whole thread so this may have been suggested already. There is a guy at USA Today called Gene Sloan who runs the Cruise Log with the lastest happenings in he cruise world. By contacting him it may bring more pressure on Carnival to correct this debacle. http://www.usatoday.com/travel/cruises/default.aspx Link to comment Share on other sites More sharing options...
elcuchio24 Posted May 21, 2010 #362 Share Posted May 21, 2010 I haven't yet read the whole thread so this may have been suggested already. There is a guy at USA Today called Gene Sloan who runs the Cruise Log with the lastest happenings in he cruise world. By contacting him it may bring more pressure on Carnival to correct this debacle. http://www.usatoday.com/travel/cruises/default.aspx Super. We'll get right on it:D Sorry, debacle solved....... Link to comment Share on other sites More sharing options...
*Mach* Posted May 21, 2010 #363 Share Posted May 21, 2010 I haven't yet read the whole thread so this may have been suggested already. There is a guy at USA Today called Gene Sloan who runs the Cruise Log with the lastest happenings in he cruise world. By contacting him it may bring more pressure on Carnival to correct this debacle. http://www.usatoday.com/travel/cruises/default.aspx Gene is a very nice guy and a darn good travel writer but things like this are very tough for a newspaper to react to. That's one of the wonders of the internet... instantaneous! :) Link to comment Share on other sites More sharing options...
halos Posted May 21, 2010 #364 Share Posted May 21, 2010 going to try and be good and order from bv, to going back to smuggling, to going try order from bv. I'm exhausted. :d :d lol! Link to comment Share on other sites More sharing options...
jtdlmc Posted May 21, 2010 #365 Share Posted May 21, 2010 So you can order through CS while you are on board the ship and take it to your room I believe some ships offer this service and others don't. Link to comment Share on other sites More sharing options...
Margarita Mom Posted May 21, 2010 #366 Share Posted May 21, 2010 You also never said it was only your opinion. Clarity' date=' my child, is the soul of communication. :D Get over myself? That sounds sort of kinky. :eek:[/quote'] Wouldn't that require a forklift???? To add insult to inquiry, Rick and I are waiting in the Ottawa airport so we can fly to Orlando for our cruise tomorrow. Link to comment Share on other sites More sharing options...
*Mach* Posted May 21, 2010 #367 Share Posted May 21, 2010 I believe some ships offer this service and others don't. All Carnival ships have this option available. Order a 'bar setup' from Guest Services... :) Link to comment Share on other sites More sharing options...
WeBeCruisin' Posted May 21, 2010 #368 Share Posted May 21, 2010 Wouldn't that require a forklift???? To add insult to inquiry, Rick and I are waiting in the Ottawa airport so we can fly to Orlando for our cruise tomorrow. Have a great trip! :) Link to comment Share on other sites More sharing options...
jtdlmc Posted May 21, 2010 #369 Share Posted May 21, 2010 All Carnival ships have this option available. Order a 'bar setup' from Guest Services... :) OK, that's good to know. Last I had read it was only available on some ships. I'm undecided on whether to order more from BV, but knowing this, I think I'll just wait and order more if needed once on the ship. Link to comment Share on other sites More sharing options...
*Mach* Posted May 21, 2010 #370 Share Posted May 21, 2010 OK, that's good to know. Last I had read it was only available on some ships. I'm undecided on whether to order more from BV, but knowing this, I think I'll just wait and order more if needed once on the ship. Although I've been unable to get a pricing list from what I understand the pricing is the same through Guest Services as is it through Bon Voyage.. :) Link to comment Share on other sites More sharing options...
Sweetiepieani Posted May 24, 2010 #371 Share Posted May 24, 2010 Have other people been able to order from the BV Department? We managed to, wondering if anyone else had any issues? Link to comment Share on other sites More sharing options...
*Mach* Posted May 24, 2010 #372 Share Posted May 24, 2010 Have other people been able to order from the BV Department? We managed to, wondering if anyone else had any issues? A few dozen or so folks have mentioned, in various threads, that they have ordered from the Bon Voyage Department without issue. :) Link to comment Share on other sites More sharing options...
Traveler353 Posted May 24, 2010 #373 Share Posted May 24, 2010 a few dozen or so folks have mentioned, in various threads, that they have ordered from the bon voyage department without issue. :) lol! Link to comment Share on other sites More sharing options...
Sweetiepieani Posted May 24, 2010 #374 Share Posted May 24, 2010 Woo Hoo! Problem solved. So now that this isn't a complaint thread anymore.....what have people ordered? :) Link to comment Share on other sites More sharing options...
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