schwpaul Posted June 18, 2012 #1 Share Posted June 18, 2012 Okay, I am more than frustrated. I have had a Carnival.com login for many years. Somewhere along the way I started using a new email address and I had multiple logins. When the new VIFP program started, I created a login with the email address I now use. I associated a cruise I currently have booked and all seemed well. I tried booking a new cruise today and I cannot book online. I can go to my currently booked cruise without any issues. I have tried resetting my password and logging in numerous times. I cannot book a new cruise as I cannot advance to guest 2 information. The site acts like it wants me to create a new user than tells me that username is in use. If they don't want me to book another cruise, they are doing a damn good job. Thank you in advance, Paul Link to comment Share on other sites More sharing options...
beckymomof2 Posted June 18, 2012 #2 Share Posted June 18, 2012 I called them with similar questions and they were NOT very helpful. Sorry I don't have any advice. I guess only call during the regular business hours so you can push for a supervisor. You will need the e-solutions desk which isn't open 24-7. Link to comment Share on other sites More sharing options...
SadieN Posted June 18, 2012 #3 Share Posted June 18, 2012 Call during regular hours and ask for I-T. Link to comment Share on other sites More sharing options...
RWolver672 Posted June 18, 2012 #4 Share Posted June 18, 2012 I was having problems logging in for four days. I finally called 1.800.764.7419. It will ask you to press a couple of different numbers to get to the right person. The last one will be for website issues. I think it was #3. You'll more than likely be on hold for twenty minutes before you get through so be patient. The girl I talked with was extremely helpful and within minutes, I could log in. Way back in 99 when I first logged in, I had one to many o's (@aool.com). I never logged back out when I visited the site so I never encountered any problems until they changed the system and it required you to log in. Link to comment Share on other sites More sharing options...
fanda120608 Posted June 18, 2012 #5 Share Posted June 18, 2012 I called them with similar questions and they were NOT very helpful. Sorry I don't have any advice. I guess only call during the regular business hours so you can push for a supervisor. You will need the e-solutions desk which isn't open 24-7. I had the same issue when I called a few days ago. The person I spoke with said they couldn't "see" any of the VIFP website internally yet so they couldn't help me and to call back in a week or so. :rolleyes: Guess it depends on who you get on the phone. Link to comment Share on other sites More sharing options...
NCTribeFan Posted June 18, 2012 #6 Share Posted June 18, 2012 You could just call and talk to a PVP. Mine has always been able to clear up ANYTHING that needed to be cleared up. And if he couldn't handle it, he made sure someone else did. I love doing things myself and over the internet, but sometimes it really is just easier to call someone. And a PVP would certainly be able to book the cruise for you. Link to comment Share on other sites More sharing options...
kellygirl719 Posted June 18, 2012 #7 Share Posted June 18, 2012 I was having the same problems - and panicking because I leave on Saturday. I was able to get a hold of someone last night who explained that they're still working on the issues and asked to give them another week and a half to resolve. If my account is still not correct after that timeframe to call back... I know, not much help! Link to comment Share on other sites More sharing options...
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