Debitoo Posted November 19, 2012 #1 Share Posted November 19, 2012 I know I've seen this somewhere....but a search didn't come up with the answer. If sailing in a GS or above, is the concierge supposed to contact you prior to sailing? If so, how do they usually go about doing this? TIA! Link to comment Share on other sites More sharing options...
cruisenfever Posted November 19, 2012 #2 Share Posted November 19, 2012 I know I've seen this somewhere....but a search didn't come up with the answer. If sailing in a GS or above, is the concierge supposed to contact you prior to sailing? If so, how do they usually go about doing this? TIA! By email. If you have special requests and this is for your upcoming cruise on Adventure you can email the Concierge at AD_Concierge@rccl.com There is an underscore between AD and Concierge. Link to comment Share on other sites More sharing options...
DebJ14 Posted November 19, 2012 #3 Share Posted November 19, 2012 I've read that they are "supposed" to, but have never been contacted in advance of a sailing by the Concierge when we booked a GS. Link to comment Share on other sites More sharing options...
Rare niksmom630 Posted November 19, 2012 #4 Share Posted November 19, 2012 I got an e-mail a week before sailing, but are traveling companions who were also in a suite did not, and she contacted the Concierge directly. The Concierge apologized for not contacting her, and said she did not have an e-mail address for her, which is why she didn't contact her directly. Link to comment Share on other sites More sharing options...
39august Posted November 19, 2012 #5 Share Posted November 19, 2012 You might get an e-mail contact, but don't hold your breath! We've sailed only in GS's for the past 7 or 8 cruises and have never been contacted prior to boarding. Link to comment Share on other sites More sharing options...
gerif Posted November 19, 2012 #6 Share Posted November 19, 2012 I think it depends on the concierge. We've not been contacted either. No big deal. Link to comment Share on other sites More sharing options...
Debitoo Posted November 19, 2012 Author #7 Share Posted November 19, 2012 Thank you all for your responses! :) Link to comment Share on other sites More sharing options...
kymbakitty Posted November 19, 2012 #8 Share Posted November 19, 2012 We received a very nice email (3 all together). The only glitch was that we actually received two with the wrong suite numbers, followed by a third email which finally had our suite number. Not a big deal....unless you are kind of funny about other people having your name/ email (first two emails had names/emails connected to other suites). That never bothered me.....but I do know others that feel differently. Dawn Link to comment Share on other sites More sharing options...
spookwife Posted November 19, 2012 #9 Share Posted November 19, 2012 I know I've seen this somewhere....but a search didn't come up with the answer. If sailing in a GS or above, is the concierge supposed to contact you prior to sailing? If so, how do they usually go about doing this? TIA! supposed to as in required? no. some do, some don't. it's by email if they do.. about 7-10 days out. Link to comment Share on other sites More sharing options...
ctcruiser1721 Posted November 19, 2012 #10 Share Posted November 19, 2012 I have only been contacted prior to boarding on one occasion. I think it depends on the concierge and how busy they happen to be the week they sail. Link to comment Share on other sites More sharing options...
kc320 Posted November 19, 2012 #11 Share Posted November 19, 2012 I have only been in a GS twice...once on Monarch (no conceige) and once on Serenade...I was surprised to receive a welcome email from the LA on Monarch...the next year on Serenade I received a similar email from the conceige..both times we had small items that we requested...and both times our needs were met...ahhhh...if only I could afford to cruise in a GS all the time...:D Link to comment Share on other sites More sharing options...
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