Gilpet Posted June 3, 2013 #1 Share Posted June 3, 2013 Can anybody tell me who I should contact at P&O if I want to escalate a complaint that I originally sent to Customer Services. Thanks for any help Gill Link to comment Share on other sites More sharing options...
kevinyork Posted June 3, 2013 #2 Share Posted June 3, 2013 How about carol.marlow@pocruises.com. She wont respond herself but a senior customer service person will. Link to comment Share on other sites More sharing options...
Gilpet Posted June 3, 2013 Author #3 Share Posted June 3, 2013 How about carol.marlow@pocruises.com. She wont respond herself but a senior customer service person will. That's great, thanks a lot Gill Link to comment Share on other sites More sharing options...
Cosmic Rays Posted June 3, 2013 #4 Share Posted June 3, 2013 I would suggest one higher for a speedy reply - david.dingle@carnivalukgroup.com Link to comment Share on other sites More sharing options...
qm2lover Posted June 3, 2013 #5 Share Posted June 3, 2013 The only way I could get a response was to post on the P&O facebook page!!!! Link to comment Share on other sites More sharing options...
kevinyork Posted June 4, 2013 #6 Share Posted June 4, 2013 The only way I could get a response was to post on the P&O facebook page!!!! Actually Carol Marlow is on Twitter too. @carolmarlow. Im sure they hate complaints being posted for all the world to see ;-) Link to comment Share on other sites More sharing options...
Scriv Posted June 4, 2013 #7 Share Posted June 4, 2013 Customer Services really do take their time replying, don't they? I am still waiting, three weeks on. Link to comment Share on other sites More sharing options...
Lovemychoos Posted June 4, 2013 #8 Share Posted June 4, 2013 Customer Services really do take their time replying, don't they? I am still waiting, three weeks on. disgraceful - P&O customer (non)service strikes again Link to comment Share on other sites More sharing options...
kevinyork Posted June 4, 2013 #9 Share Posted June 4, 2013 I used Carol Marlow's email address and got a response within 48 hours. You could post on P&Os facebook page 'why have I been waiting over three weeks for a response to my complaint?' Im pretty sure that would stir things up. Link to comment Share on other sites More sharing options...
littlesteelo Posted June 4, 2013 #10 Share Posted June 4, 2013 Strange how the customer service seems to vary so much. I have always received a response in a few days. Link to comment Share on other sites More sharing options...
Pennbank Posted June 4, 2013 #11 Share Posted June 4, 2013 Strange how the customer service seems to vary so much. I have always received a response in a few days. Don't hold your breath Carol Marlow has today been given the chop, together with Cunard's Peter Shanks. Link to comment Share on other sites More sharing options...
kevinyork Posted June 5, 2013 #12 Share Posted June 5, 2013 They dont leave till Sep, hopefully the OP will have got a reponse by then?? Link to comment Share on other sites More sharing options...
Paul10000 Posted June 5, 2013 #13 Share Posted June 5, 2013 They dont leave till Sep, hopefully the OP will have got a reponse by then?? and from experience the answer is 'we don't give a stuff' Link to comment Share on other sites More sharing options...
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