ewt715 Posted March 10, 2014 #1 Share Posted March 10, 2014 Sent in questions four days ago still no answer. Is this part of the gold anchor service?? Link to comment Share on other sites More sharing options...
Priusprof Posted March 10, 2014 #2 Share Posted March 10, 2014 (edited) Sent in questions four days ago still no answer. Is this part of the gold anchor service?? Last time I sent in a question it took about 5 business days for an answer. You just got off Brilliance this morning so you e mailed from the ship. Call the Customer Service number if you need an immediate answer. 800 529 6918 Edited March 10, 2014 by Priusprof Link to comment Share on other sites More sharing options...
summersigh Posted March 10, 2014 #3 Share Posted March 10, 2014 I've sent 3 at different times. For each I got an automated response that they got my email and would respond. I NEVER received a direct response after that automated one to any of the 3:( Link to comment Share on other sites More sharing options...
dacsmom Posted March 10, 2014 #4 Share Posted March 10, 2014 (edited) Last three times I e-mailed I got the automated response each time and only once did I get an answer. I tried the e-mail because I spent more than an hour on the phone, 45 minutes was various times on hold. Edited March 10, 2014 by dacsmom Link to comment Share on other sites More sharing options...
Retired LEO Posted March 10, 2014 #5 Share Posted March 10, 2014 I receive a response back today on an email I sent weeks ago. I forgot I even sent it. Link to comment Share on other sites More sharing options...
Truckersar Posted March 11, 2014 #6 Share Posted March 11, 2014 In 2004 I sent several emails with the same question about a cruise to Alaska we took. Am still waiting for response. Link to comment Share on other sites More sharing options...
loupana Posted March 11, 2014 #7 Share Posted March 11, 2014 I've emailed them twice and have never received a response...so don't hold your breath... Link to comment Share on other sites More sharing options...
aftop Posted March 11, 2014 #8 Share Posted March 11, 2014 Sent in questions four days ago still no answer. Is this part of the gold anchor service?? I e mailed RCCL in mid Dec. 2013 asking a question. I did not receive a response by late Feb. 2014 so I called RCCL. The person I spoke to gave me another address to forward the question to. I received an automate response I would be contacted in three days. Three weeks later and I am still waiting for someone to contact me. Link to comment Share on other sites More sharing options...
Secondtime cruiser Posted March 11, 2014 #9 Share Posted March 11, 2014 Unfortunately I had the same frustration! Called 2 times on hold each time 50 Minutes plus... Just gave up Mom sent an email. 3 weeks ago never heard a response Called again on hold 1 hr 20 mins to the representative telling me to goggle to find the answer.. Didn't think an excursion question would be difficult! Hope our cruise in a month has a better outcome! Link to comment Share on other sites More sharing options...
kccrzr Posted March 11, 2014 #10 Share Posted March 11, 2014 There was about a 10 day lapse from the date I asked for my next cruise certificate numbers (which they had emailed to an incorrectly spelled email address) until I received them. And that was after being on hold an interminably long time only to be told they would not provide the information verbally but that both the request and answer would need to be communicated via email. Link to comment Share on other sites More sharing options...
goodycruising Posted March 11, 2014 #11 Share Posted March 11, 2014 (edited) Still waiting for a response to an email from last December. That cruise has since sailed. We enjoyed it and it was pretty easy to get sorted on arrival. At 1pm on first day we actually found the service desk totally available for our questions! Never saw it without a line again... Edited March 11, 2014 by goodycruising Link to comment Share on other sites More sharing options...
Rare aussielozzie18 Posted March 11, 2014 #12 Share Posted March 11, 2014 I emailed a query re joining Crown & Anchor. Got an automated response within 48hrs and an email reply to my question came 48hrs after that. Pretty efficient I thought. Link to comment Share on other sites More sharing options...
bouhunter Posted March 11, 2014 #13 Share Posted March 11, 2014 (edited) At 1pm on first day we actually found the service desk totally available for our questions! Never saw it without a line again... That's a rare thing, I can see why you took a picture:D Edited March 11, 2014 by bouhunter Link to comment Share on other sites More sharing options...
CruiseKeeper Posted March 11, 2014 #14 Share Posted March 11, 2014 Unfortunately I had the same frustration! Called 2 times on hold each time 50Minutes plus... Just gave up Mom sent an email. 3 weeks ago never heard a response Called again on hold 1 hr 20 mins to the representative telling me to goggle to find the answer.. Didn't think an excursion question would be difficult! Hope our cruise in a month has a better outcome! Same experience here with being on hold for over 35 minutes before I gave in and hung up. This was on Sunday early afternoon. I like to think the technology exists at their call centers to time how long someone has to wait to have their call answered. You would think that information would be important to them. This just makes them look shabby.:p Link to comment Share on other sites More sharing options...
Two 2 Tango Posted March 11, 2014 #15 Share Posted March 11, 2014 Sent in questions four days ago still no answer. Is this part of the gold anchor service?? Took three weeks for me to get my payment invoice after emailing 3 times, but by the time it arrived I had phoned (got the usual press this press that) and spoke to a nice lady who emailed me with the invoice while I was on the phone to her. Try phoning press the buttons for booking and say sorry must have selected the wrong one. Booking answers quicker, then just ask them to put you through to the department you require.:D Link to comment Share on other sites More sharing options...
ewt715 Posted March 11, 2014 Author #16 Share Posted March 11, 2014 And I thought it was just me. From the comments Royal does do a lousy job of answering emails. Royal so called Gold anchor service should be renamed no anchor service. Link to comment Share on other sites More sharing options...
reallyitsmema Posted March 11, 2014 #17 Share Posted March 11, 2014 And I thought it was just me. From the comments Royal does do a lousy job of answering emails.Royal so called Gold anchor service should be renamed no anchor service. So why not ask your questions in this forum? Link to comment Share on other sites More sharing options...
ewt715 Posted March 11, 2014 Author #18 Share Posted March 11, 2014 So why not ask your questions in this forum? I prefer an answer from the company that I am doing business with. There is great information on the boards. But it is not from the company. Link to comment Share on other sites More sharing options...
Alamogirl Posted March 11, 2014 #19 Share Posted March 11, 2014 I got a response to an email along with an apology for the delay. Apparently more and more people are using email to contact them. Link to comment Share on other sites More sharing options...
Rare BillOh Posted March 11, 2014 #20 Share Posted March 11, 2014 I'll add in 7 years I've seen the replies take different amount of times. I have seen where if you use the automated website form that asks your sail date, you get a faster response if your cruise is next week than you do if its next year. Prioritizing I guess. Also the email gets forwarded to different departments to handle and I've seen wide variations there. I used to get very fast response to the guest with special needs people, which I am happy to say I no longer need, but those people were great. Link to comment Share on other sites More sharing options...
nonnie&dgd Posted March 11, 2014 #21 Share Posted March 11, 2014 I'm trying to book an accessible tour that can only be booked by email or fax, but I have questions. Emailed the shore accessible people on 02-21. Still waiting. Link to comment Share on other sites More sharing options...
2calgarycruisers Posted March 12, 2014 #22 Share Posted March 12, 2014 I booked a cruise from a courtesy hold via phone (after waiting 45 minutes on hold at midnight :() and my name was spelled incorrectly. I sent in an email next morning to correct as I couldn't link it "my cruises" to change it myself as the named didn't match. Almost a week and still no response. I did call in and after about a 20 minute spoke to someone and corrected many errors in the reservation. I then asked about the dining packages as I couldn't find anything for our sailing on May 17, Oasis - was transferred to pre-cruise, again waited on hold for 20 minutes then the person insisted it was under dining until I forced him to go into my profile and look, and of course he couldn't find it. He then put me on hold for another 20 minutes and then he hung up. I'm pretty grumpy right now and will looking into transferring my reservation to a travel agent. Link to comment Share on other sites More sharing options...
ewt715 Posted March 12, 2014 Author #23 Share Posted March 12, 2014 I booked a cruise from a courtesy hold via phone (after waiting 45 minutes on hold at midnight :() and my name was spelled incorrectly. I sent in an email next morning to correct as I couldn't link it "my cruises" to change it myself as the named didn't match. Almost a week and still no response. I did call in and after about a 20 minute spoke to someone and corrected many errors in the reservation. I then asked about the dining packages as I couldn't find anything for our sailing on May 17, Oasis - was transferred to pre-cruise, again waited on hold for 20 minutes then the person insisted it was under dining until I forced him to go into my profile and look, and of course he couldn't find it. He then put me on hold for another 20 minutes and then he hung up. I'm pretty grumpy right now and will looking into transferring my reservation to a travel agent. Royals gold anchor noservice at its best Link to comment Share on other sites More sharing options...
reallyitsmema Posted March 12, 2014 #24 Share Posted March 12, 2014 Royals gold anchor noservice at its best That is your favorite thing to post on multiple threads. If you don't like the service, why continue to sail with Royal Caribbean? If I was unhappy with Royal Caribbean, I would take my money elsewhere. Link to comment Share on other sites More sharing options...
ewt715 Posted March 12, 2014 Author #25 Share Posted March 12, 2014 That is your favorite thing to post on multiple threads. If you don't like the service, why continue to sail with Royal Caribbean? If I was unhappy with Royal Caribbean, I would take my money elsewhere. Do you have anything to add to this discussion Link to comment Share on other sites More sharing options...
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