flipflap78 Posted June 18, 2014 #1 Share Posted June 18, 2014 hello to all, in short I will tell you my story: in March of this year I was on the Adventure ots. I came from Italy and I was on a cruise for two weeks. During the second week the ship has had a failure. We changed route (lost the city of Aruba and Curaçao) we were still in the midst of the sea for a whole day. we arrived late in San Juan so we missed the plane. the Company has given a letter for reimbursement (up to 800 Dollari to head flight between domestic and international), even though we had a package flight + cruise, we were treated as if we had "just cruising" so we had to reschedule us the flight to Italy Unfortunately, to the prohibitive costs ($ 3,600) we had to stop two extra days in San Juan, so we also booked the hotel, and notified in Italy for failure to return to work. It is now more than three months, during which I have sent several emails Royal offices in Italy (without an answer) and to Miami. Eventually, the company decided to NOT reimburse all costs incurred, but only a part. Without giving an explanation, they do not respond even to why they not pay me the flight only $ 500 instead of the 552 spent for two people (the letter in my hand is about $ 800 each!) same thing on hotels and taxis. I wanted to see if anyone was on the same ship, in the week March 16 to 23, and if it was repaid on everything. Any advice from you is welcome! thanks to all Link to comment Share on other sites More sharing options...
cokj72 Posted June 18, 2014 #2 Share Posted June 18, 2014 ciao Messico06 :D Link to comment Share on other sites More sharing options...
Clarea Posted June 18, 2014 #3 Share Posted June 18, 2014 If you have not tried this email, I would give it a try: agoldstein@rccl.com. I have read several accounts of good results when using that email address to relate problems encounted when cruising. Link to comment Share on other sites More sharing options...
flipflap78 Posted June 18, 2014 Author #4 Share Posted June 18, 2014 ciao cokj72 :D grazie ;-) @ Clarea: thank you so much!!! I hope to have good results! :-) Link to comment Share on other sites More sharing options...
Ocean Boy Posted June 18, 2014 #5 Share Posted June 18, 2014 Io ricordo questo storia della barca Adventure. Mi dispiace sentire il tuo problema. Di dove sei in Italia? E' veramente una campagna bellissima. Link to comment Share on other sites More sharing options...
flipflap78 Posted June 18, 2014 Author #6 Share Posted June 18, 2014 Io ricordo questo storia della barca Adventure. Mi dispiace sentire il tuo problema. Di dove sei in Italia? E' veramente una campagna bellissima. :-) si Italia :-) I’m really sorry too I did not expect this arrangement from Royal... :mad: Link to comment Share on other sites More sharing options...
flipflap78 Posted June 18, 2014 Author #7 Share Posted June 18, 2014 :-) si Italia di Milano :-) I’m really sorry too I did not expect this arrangement from Royal... :mad: modificato per aggiunta città Link to comment Share on other sites More sharing options...
flipflap78 Posted June 19, 2014 Author #8 Share Posted June 19, 2014 I wrote to the address given by clarea. I hope to receive good news Link to comment Share on other sites More sharing options...
cruisnseas Posted June 19, 2014 #9 Share Posted June 19, 2014 (edited) I hope you do, as well. Good luck. What I find most upsetting is the several emails you wrote, without response. Edited June 19, 2014 by cruisnseas Link to comment Share on other sites More sharing options...
flipflap78 Posted June 19, 2014 Author #10 Share Posted June 19, 2014 thanks, since yesterday it seems that something has changed! I know as soon as possible, thank you! :) Link to comment Share on other sites More sharing options...
flipflap78 Posted June 26, 2014 Author #11 Share Posted June 26, 2014 updating: Royal does not want to refund the amount due to us (and written by them!) and volgiono not give explanations about. I am speechless!! Royal has lost two customers who do two cruises a year. I should make a complaint but I have more money to waste .... :mad::mad::mad::mad::mad::mad: Link to comment Share on other sites More sharing options...
robtulipe Posted June 26, 2014 #12 Share Posted June 26, 2014 updating: Royal does not want to refund the amount due to us (and written by them!) and volgiono not give explanations about. I am speechless!! Royal has lost two customers who do two cruises a year. I should make a complaint but I have more money to waste .... :mad::mad::mad::mad::mad::mad: Was your cruise package purchased through RCI Italy? Is there not EEC regulations that protects consumers when they purchase a holiday package through a EEC located vendor? I would investigate that possibility. Link to comment Share on other sites More sharing options...
flipflap78 Posted June 26, 2014 Author #13 Share Posted June 26, 2014 I hope there is, the problem is that I had the practice of a travel agency that has failed and ran off with the money of the advance, and RCCI Italy took over this practice, before she asked me again the money, then fortunately they changed version. maybe they want to keep this money back to the initial problem? would not be correct since I paid all Link to comment Share on other sites More sharing options...
dorisis Posted June 26, 2014 #14 Share Posted June 26, 2014 So sotty to hear of your experience. I,too, have not always been happy with RC and use other lines. Link to comment Share on other sites More sharing options...
flipflap78 Posted June 26, 2014 Author #15 Share Posted June 26, 2014 it is a sin. have lost two young customers who leave a lot of money on a cruise ... (our holidays we set the cruise). patience, we will choose other companies .... (celebrity is the same chain but hopefully different situation) :rolleyes: Link to comment Share on other sites More sharing options...
robtulipe Posted June 26, 2014 #16 Share Posted June 26, 2014 I hope there is, the problem is that I had the practice of a travel agency that has failed and ran off with the money of the advance, and RCCI Italy took over this practice, before she asked me again the money, then fortunately they changed version. maybe they want to keep this money back to the initial problem? would not be correct since I paid all You should research European Directive (90/314/EEC) for package holidays. Link to comment Share on other sites More sharing options...
flipflap78 Posted June 27, 2014 Author #17 Share Posted June 27, 2014 Great idea! Thank you! :) Link to comment Share on other sites More sharing options...
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