dinzitari Posted July 11, 2014 #1 Share Posted July 11, 2014 (edited) I (should) be sailing on July 26th on RCI for the very first time. (NCL in the past). Wife and I decided that we needed a vacation last minute, after our first year with our Daughter. I have been running my business AND just finished my masters full time, so this is soooo welcomed. We booked two days ago over the phone, and the rep sold us a handicap room, (only available at the time) and said that it would be perfect because it is bigger to accommodate us and all that comes with an infant, and right near the nursery. (room 1337). Come to find out, I look at my documents and the room she gave us is actually 1377!!. She obviously misread whatever she was doing, (very disappointing because she was a pure joy to chat with), and now we are stuck in just about as small and as poor a location as you can get on this ship. And since the ship is near full, This was NOT cheap. $2,900 for an interior, one guest is an infant and two adults. I called in and the rep said that they contacted escalation and they couldn't do anything for us, because even if they stuck us back in a handicap room, the boat would ask for proof. Even though he acknowledged that this wasn't my fault (I never asked for handicap to begin with), he said my options were to upgrade to a balcony for an additional $1,400, or cancel and pay a termination fee. Mind you, I booked this 2 days ago, and my wife jumped through hoops to get off from work on a two week notice. No way to change our dates, and even if RCI refunded us in full, there are no other cruise options for us that will fit my schedule. I am so irate right now, and did send an email to customer service after hanging up with the rep that "couldn't" help. Does any one know of any other options I could use to get this fixed? My wife is not happy.... "happy wife=happy life" Edited July 11, 2014 by dinzitari Link to comment Share on other sites More sharing options...
Langley Cruisers Posted July 11, 2014 #2 Share Posted July 11, 2014 Which ship? Link to comment Share on other sites More sharing options...
dinzitari Posted July 11, 2014 Author #3 Share Posted July 11, 2014 Which ship? Explorer of the Seas, cape liberty, nj to Bermuda (5 day) on July 26th. Link to comment Share on other sites More sharing options...
BekkaW Posted July 11, 2014 #4 Share Posted July 11, 2014 Noting your concern about room location, you should be able to move to any other available room in the same category. I dont think you can really complain about not getting an accessible room, it would have been a bonus but if you book an inside (for example) you have to be happy with a 'regular' inside (or outside, balcony etc). Link to comment Share on other sites More sharing options...
willing292 Posted July 11, 2014 #5 Share Posted July 11, 2014 I'd call back and hopefully get a different and better rep. Ask to speak to a supervisor. They are not providing what you agreed to purchase over the telephone. They changed the cabin on you. They would only bump you from the handicap stateroom if a handicap person requested it. This close to sailing, that's highly unlikely. Good luck. Shirley, Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
DonnaK Posted July 11, 2014 #6 Share Posted July 11, 2014 I thought they allowed people to book handicapped cabins within a few weeks of sailing if those cabins are still available and haven't already been taken by someone who really needed them. Link to comment Share on other sites More sharing options...
luckyprincess Posted July 11, 2014 #7 Share Posted July 11, 2014 I agree, keep calling and trying different people and asking for a supervisor. I don't know what they mean by 'proof' needed for a handicap room. I don't think you have to be handicapped to book them. Link to comment Share on other sites More sharing options...
dinzitari Posted July 11, 2014 Author #8 Share Posted July 11, 2014 Noting your concern about room location, you should be able to move to any other available room in the same category. I dont think you can really complain about not getting an accessible room, it would have been a bonus but if you book an inside (for example) you have to be happy with a 'regular' inside (or outside, balcony etc). I understand what you are saying, but I booked a cabin rated for 3 guests, and now I'm in a 2 person cabin. I would have booked another sailing or line that fit my needs better. Unfortunately I'm roped in to this now because of the favors my wife called in to get off for these dates. Even if I wanted to cancel, the other sailings on other liners conflict with work dates that I CAN't get out of. This 5 day'er fit in nicely so we just went with it... I would have sailed in August or September had I not found an acceptable size room for my family. Link to comment Share on other sites More sharing options...
maggieq Posted July 11, 2014 #9 Share Posted July 11, 2014 I thought they allowed people to book handicapped cabins within a few weeks of sailing if those cabins are still available and haven't already been taken by someone who really needed them. They are....we had one in the jewel and just got one on the allure. Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 11, 2014 #10 Share Posted July 11, 2014 Looks like the Explorer, five nights to Bermuda. Oops, while I was researching, the thread moved onward! ;) It really is sold out. There is nothing for them to do for you. She probably never had that accessible cabin. She probably misread the numbers from the start. Link to comment Share on other sites More sharing options...
travelbug11 Posted July 11, 2014 #11 Share Posted July 11, 2014 This close to sailing, if they haven't already booked the handicapped cabin by now you should be able to get it. They usually release them a couple weeks before the cruise. Link to comment Share on other sites More sharing options...
willing292 Posted July 11, 2014 #12 Share Posted July 11, 2014 Hey, get off of these boards and get on the telephone to RCI! Shirley, Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
hersheykiss Posted July 11, 2014 #13 Share Posted July 11, 2014 you do have to complete a disability form to book a handicap cabin. however at 30-60 days they open these cabins to anyone. obviously a inside cabin was booked and that is what he has. he can try calling but other than moving to a different location I am not sure what he is looking for..an inside is an inside.. Link to comment Share on other sites More sharing options...
dinzitari Posted July 11, 2014 Author #14 Share Posted July 11, 2014 Hey, get off of these boards and get on the telephone to RCI! Shirley, Sent from my iPad using Forums mobile app I'm multi-tasking! :) Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 11, 2014 #15 Share Posted July 11, 2014 (edited) I understand what you are saying, but I booked a cabin rated for 3 guests, and now I'm in a 2 person cabin. I would have booked another sailing or line that fit my needs better. Unfortunately I'm roped in to this now because of the favors my wife called in to get off for these dates. Even if I wanted to cancel, the other sailings on other liners conflict with work dates that I CAN't get out of. This 5 day'er fit in nicely so we just went with it... I would have sailed in August or September had I not found an acceptable size room for my family. No, 1377 is designated for three. See the little "t" in it? That means TWO Pullman beds. ;) It is actually 1337 that is not rated for three! Edited July 11, 2014 by Merion_Mom Link to comment Share on other sites More sharing options...
Langley Cruisers Posted July 11, 2014 #16 Share Posted July 11, 2014 obviously a inside cabin was booked and that is what he has.he can try calling but other than moving to a different location I am not sure what he is looking for..an inside is an inside.. No, the accessible cabins are much larger, plus there are 3 people in his party. Now, he has a smaller cabin for 2 people. Link to comment Share on other sites More sharing options...
dinzitari Posted July 11, 2014 Author #17 Share Posted July 11, 2014 (edited) No, 1377 is designated for three. See the little "t" in it? That means TWO Pullman beds. ;) Hmmm, on their website it says capacity is rated at 2 guests? And, it is 40sq ft smaller if I am not mistaken.... plus, the baby can't sleep high up unfortunately. Edited July 11, 2014 by dinzitari Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 11, 2014 #18 Share Posted July 11, 2014 I (should) be sailing on July 26th on RCI for the very first time. (NCL in the past). Wife and I decided that we needed a vacation last minute, after our first year with our Daughter. I have been running my business AND just finished my masters full time, so this is soooo welcomed. We booked two days ago over the phone, and the rep sold us a handicap room, (only available at the time) and said that it would be perfect because it is bigger to accommodate us and all that comes with an infant, and right near the nursery. (room 1337). Come to find out, I look at my documents and the room she gave us is actually 1377!!. She obviously misread whatever she was doing, (very disappointing because she was a pure joy to chat with), and now we are stuck in just about as small and as poor a location as you can get on this ship. And since the ship is near full, This was NOT cheap. $2,900 for an interior, one guest is an infant and two adults. I called in and the rep said that they contacted escalation and they couldn't do anything for us, because even if they stuck us back in a handicap room, the boat would ask for proof. Even though he acknowledged that this wasn't my fault (I never asked for handicap to begin with), he said my options were to upgrade to a balcony for an additional $1,400, or cancel and pay a termination fee. Mind you, I booked this 2 days ago, and my wife jumped through hoops to get off from work on a two week notice. No way to change our dates, and even if RCI refunded us in full, there are no other cruise options for us that will fit my schedule. I am so irate right now, and did send an email to customer service after hanging up with the rep that "couldn't" help. Does any one know of any other options I could use to get this fixed? My wife is not happy.... "happy wife=happy life" 1. Congratulations on earning your Master's degree. :) 2. That IS a lot of money for that cruise. Go, enjoy, make family memories. :D Link to comment Share on other sites More sharing options...
Beachammo Posted July 11, 2014 #19 Share Posted July 11, 2014 I wouln't call the aft on deck 10 the worst place on the ship. E Even if it is an inside Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 11, 2014 #20 Share Posted July 11, 2014 (edited) Hmmm, on their website it says capacity is rated at 2 guests? And, it is 40sq ft smaller if I am not mistaken.... plus, the baby can't sleep high up unfortunately. No, of course s/he can't. I assume that you will ask them to provide you with a Pack 'n' Play. And that image IS their website. Edited July 11, 2014 by Merion_Mom Link to comment Share on other sites More sharing options...
jmf123 Posted July 11, 2014 #21 Share Posted July 11, 2014 I thought they allowed people to book handicapped cabins within a few weeks of sailing if those cabins are still available and haven't already been taken by someone who really needed them. From the accessibility info on RCI's website: We hold accessible staterooms for guests with disabilities until all non-accessible staterooms in a category are reserved. At that time, accessible staterooms are released to general inventory and may be reserved by a guest without a disability. OP, I would call back and speak to another rep, and also keep checking. Cabin availability changes minute to minute. Wishing you the best! Link to comment Share on other sites More sharing options...
Langley Cruisers Posted July 11, 2014 #22 Share Posted July 11, 2014 Are you on the phone right now? :D Link to comment Share on other sites More sharing options...
comxkid Posted July 11, 2014 #23 Share Posted July 11, 2014 1. Congratulations on earning your Master's degree. :) 2. That IS a lot of money for that cruise. Go, enjoy, make family memories. :D I agree with both statements. I will also say be extremely thankful that you don't actually need a handicap assessable room. You won't miss 40 s.f. Look at the big picture....you're on a cruise to Bermuda with your beautiful family. Link to comment Share on other sites More sharing options...
matj2000 Posted July 11, 2014 #24 Share Posted July 11, 2014 I would cancel and find something else... Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 11, 2014 #25 Share Posted July 11, 2014 I would cancel and find something else... They will lose every penny. And you know that. Seriously. Link to comment Share on other sites More sharing options...
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