hondorner Posted November 14, 2014 #101 Share Posted November 14, 2014 ... We had a nice shipboard credit, and since they will not give you a refund of that from your travel agent which I think is poor policy... Most of the times that shipboard credit appears to come from your agent, it actually is funded by the cruise line in the form of "soft money" incentives a travel agent can pass on to their clients. That credit cannot be refunded. If your agent actually dipped into their own pocket and paid the cruise line for the credit, that can always be refunded. Your agent can tell you which it is, or you can ask at reception. In the former case, it is not a "poor practice". Link to comment Share on other sites More sharing options...
Merriem Posted November 14, 2014 #102 Share Posted November 14, 2014 Just curious what mixers did you need? Most cabins do not get the 6 bottles in their cabins only for top suites . If the OBC truly came from the TA & not via the cruiseline you would get the refund I believe a VISTA suite is a top suite, and the OBC came from my agent as it was my birthday, and it was a gift from him. In 40 cruises, if I have had any left over credit, I was able to withdraw it. I wanted triple sec as I said for the tequila. I think that is pretty clear. Link to comment Share on other sites More sharing options...
hondorner Posted November 14, 2014 #103 Share Posted November 14, 2014 Once again, if it truly was a gift from your agent, Oceania policy is that it could have been refunded. If they wouldn't refund it, then it was either not from your agent as a gift, or you should contact your agent to correct the error. Link to comment Share on other sites More sharing options...
Merriem Posted November 14, 2014 #104 Share Posted November 14, 2014 Once again, if it truly was a gift from your agent, Oceania policy is that it could have been refunded. If they wouldn't refund it, then it was either not from your agent as a gift, or you should contact your agent to correct the error. You know, it isn't worth my time! They also totally overlooked my 70th birthday. Yes, they were aware of it. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 14, 2014 #105 Share Posted November 14, 2014 I believe a VISTA suite is a top suite, and the OBC came from my agent as it was my birthday, and it was a gift from him. In 40 cruises, if I have had any left over credit, I was able to withdraw it. I wanted triple sec as I said for the tequila. I think that is pretty clear. Yes a VS is a top suite What was not clear you mentioned "but they couldn't come up with the mixers " To most people a mixer is something like sodas or juices that you mix with alcohol or at least in my part of the world YMMD Anyway I was just curious ... Link to comment Share on other sites More sharing options...
Merriem Posted November 14, 2014 #106 Share Posted November 14, 2014 Yes a VS is a top suiteWhat was not clear you mentioned "but they couldn't come up with the mixers " To most people a mixer is something like sodas or juices that you mix with alcohol or at least in my part of the world YMMD Anyway I was just curious ... To make a margarita, I like triple sec! Simple request" Couldn't get any. Doesn't matter. I was not overly impressed. Link to comment Share on other sites More sharing options...
Travelcat2 Posted November 14, 2014 #107 Share Posted November 14, 2014 (edited) I just looked up Triple Sec. Even though I have used it many times, I do not think of it as "alcohol" but it is. So, you probably would have had trade one of your bottles of alcohol for Triple Sec in order to make your margaritas. I'm glad that I looked it up as we will be in a Vista Suite two weeks from tomorrow and I'm not sure that I would want to use up one choice on Triple Sec -- I would rather have a bottle of wine:-) Edited November 14, 2014 by Travelcat2 Link to comment Share on other sites More sharing options...
StanandJim Posted November 14, 2014 #108 Share Posted November 14, 2014 To make a margarita, I like triple sec! Simple request" Couldn't get any. Doesn't matter. I was not overly impressed. I believe that what you are saying is that you could not get triple sec without paying something additional for it. That is not the same as not being able to get it. Our feeling is that Oceania is supplying the basic liquor and all of the mixers such as tonic, juices and sodas; we spring for the more esoteric stuff like Vermouth and triple sec. :cool: Link to comment Share on other sites More sharing options...
Merriem Posted November 14, 2014 #109 Share Posted November 14, 2014 I believe that what you are saying is that you could not get triple sec without paying something additional for it. That is not the same as not being able to get it. Our feeling is that Oceania is supplying the basic liquor and all of the mixers such as tonic, juices and sodas; we spring for the more esoteric stuff like Vermouth and triple sec. :cool: What I have been trying to say is, you must have had a different butler than we did. I wanted a small bottle of triple sec, said I would be happy to pay for it, but he said they did not have any. I can assure you I was not asking for anything for free.............Sorry to have stepped on the Oceania toes. Link to comment Share on other sites More sharing options...
Travelcat2 Posted November 15, 2014 #110 Share Posted November 15, 2014 What I have been trying to say is, you must have had a different butler than we did. I wanted a small bottle of triple sec, said I would be happy to pay for it, but he said they did not have any. I can assure you I was not asking for anything for free.............Sorry to have stepped on the Oceania toes. I'm guessing that they did not have a "small" bottle. They should have told you that and let you know what a large bottle would cost. Just my opinion. Link to comment Share on other sites More sharing options...
farthinghill Posted November 15, 2014 #111 Share Posted November 15, 2014 They also totally overlooked my 70th birthday. Yes, they were aware of it. My experience was the opposite. As I hate being conspicuous I kept quiet about having a birthday during our Riviera cruise so I was very surprised when a cake and a chorus of waiters appeared at our table on the day. Link to comment Share on other sites More sharing options...
StanandJim Posted November 16, 2014 #112 Share Posted November 16, 2014 (edited) You know, it isn't worth my time! They also totally overlooked my 70th birthday. Yes, they were aware of it. When did it stop being bad manners to make mention of a womans' age? I vividly remember Arlene Francis saying that the proper response to "How old are you?" Is to say "Five feet, five and a half inches......next question, please." :D Edited November 16, 2014 by StanandJim Link to comment Share on other sites More sharing options...
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