QE2_Fan Posted September 3, 2014 #1 Share Posted September 3, 2014 (edited) No I'm not doing the survey - Celebrity have just pushed out a survey on their website, well about their website!! One could hope its a reflection of the recent increase in noise over issues and frustrations felt with their site from many on here, let alone others outside of Cruise Critic also. For anyone that has experience the 'glitches' over on the Celebrity Web Site, they are currently running a survey to get an idea of how good or bad you think their site is. Please pop over and complete the survey if you can - the more than do it the more they will be aware of the impact of some of their issues - sure some are minor or cosmetic, but others like unable to access bookings or lost details are considerable. its only short so will take less than 5 mins or your time. It should pop up immediately, if not click around the site and the survey window should pop up at some point to ask you to complete. Be nice :D http://www.celebritycruises.com Edited September 3, 2014 by QE2_Fan Link to comment Share on other sites More sharing options...
CathyCruises Posted September 3, 2014 #2 Share Posted September 3, 2014 No I'm not doing the survey - Celebrity have just pushed out a survey on their website, well about their website!! One could hope its a reflection of the recent increase in noise over issues and frustrations felt with their site from many on here, let alone others outside of Cruise Critic also. For anyone that has experience the 'glitches' over on the Celebrity Web Site, they are currently running a survey to get an idea of how good or bad you think their site is. Please pop over and complete the survey if you can - the more than do it the more they will be aware of the impact of some of their issues - sure some are minor or cosmetic, but others like unable to access bookings or lost details are considerable. its only short so will take less than 5 mins or your time. It should pop up immediately, if not click around the site and the survey window should pop up at some point to ask you to complete. Be nice :D http://www.celebritycruises.com I just went to the site and while I was looking around trying to get the survey to pop up, what do you think I got? "We'll be back shortly, working to improve your experience!!" Link to comment Share on other sites More sharing options...
kalypso333 Posted September 3, 2014 #3 Share Posted September 3, 2014 (edited) Funny. It popped up for me. My immediate thought was - someone wanted evidence of incompetence in order to fire them. But really, in Celebrity's world do they need evidence? Edited September 3, 2014 by kalypso333 Link to comment Share on other sites More sharing options...
QE2_Fan Posted September 3, 2014 Author #4 Share Posted September 3, 2014 I just went to the site and while I was looking around trying to get the survey to pop up, what do you think I got? "We'll be back shortly, working to improve your experience!!" ROFL!! Well maybe you can take their consistency into account when you get to complete it :D I just heard some others can access page but no survey is appearing - hate to think they didn't like the answers they have got so far and pulled it down...or is it another glitch in the system :eek::confused: Link to comment Share on other sites More sharing options...
CathyCruises Posted September 3, 2014 #5 Share Posted September 3, 2014 I clicked all over the place but never got the survey to pop up. Maybe not on the US site yet? Link to comment Share on other sites More sharing options...
QE2_Fan Posted September 3, 2014 Author #6 Share Posted September 3, 2014 I clicked all over the place but never got the survey to pop up. Maybe not on the US site yet? Hmm.. i was on the US site when I completed it...i went over to the Aussie site afterwards to have another go :D:p, but it didn't come up - assumed as it knew I was on same computer. Hopefully you will see it soon and can add your thoughts! Link to comment Share on other sites More sharing options...
Lulubelle45 Posted September 3, 2014 #7 Share Posted September 3, 2014 I'm still waiting for my post cruise email survey. Been back 2 weeks Sent from my SGH-I337M using Forums mobile app Link to comment Share on other sites More sharing options...
TowandaUK Posted September 3, 2014 #8 Share Posted September 3, 2014 It's not popping up for me. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Embrace Posted September 3, 2014 #9 Share Posted September 3, 2014 Perhaps it's a random survey - not surveying everyone that clicks onto the celebrity site. Link to comment Share on other sites More sharing options...
TowandaUK Posted September 3, 2014 #10 Share Posted September 3, 2014 I shall be on my cruise for 14 days. I have been planning it for 472 days. Website problems take out a lot of the joy and anticipation involved in the planning. I've never been on an X cruise, and I am reassured by the many who post here that customer service onboard is generally very good. However it doesn't fill me with enthusiasm or build a feeling of trust for X before I go when the website it so full of problems. I'd like to be able to pass that on and be heard. The survey is a good idea - if they take any notice of it - but I shan't hold my breath. 😬 Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Embrace Posted September 3, 2014 #11 Share Posted September 3, 2014 (edited) I share your frustration and concern TowandaUk. And I agree, it would be nice to give some constructive and balanced feedback in their survey. I am going on a cruise end of Feb with X and I have found it very annoying trying to book excursions through them because the website is down or having problems when I try to book. Because of this, it makes me nervous. So when it's finally up, I feel the need to double check my booking details and prior purchases just to make sure it's still recorded..... just in case. Another thing I find annoying is if I want to go out of my reservation details or pre cruise planning, it populates a box that says I am about to leave that space. But nothing ever happens. There is no box to click to confirm that's what you want to do or or cancel leaving that space. Instead the box remains, unless I close out of the whole site and start again. Other than those two frustrations - I like the Celebrity site and it would be great to show that through participating in the survey. It's always so easy to spot and talk about what's wrong and forget about all the things that are good. Edited September 3, 2014 by Embrace Link to comment Share on other sites More sharing options...
upwarduk Posted September 3, 2014 #12 Share Posted September 3, 2014 Perhaps it's a random survey - not surveying everyone that clicks onto the celebrity site. I was trying to find a cruise and part way through my search, I was directed to the link for the survey. Only trouble was, the link wasn't active, so I got no further!!!!:eek: Link to comment Share on other sites More sharing options...
CaroleSS Posted September 3, 2014 #13 Share Posted September 3, 2014 I got.... We'll be back shortly... We’re working right now to improve the site While this is going on, you can read up on all things Celebrity on our Catalyst blog. Geesh:( Link to comment Share on other sites More sharing options...
TorontoSailor Posted September 3, 2014 #14 Share Posted September 3, 2014 Popped up for me last night and I let 'em have it. What a farce. Link to comment Share on other sites More sharing options...
flyingv4me Posted September 3, 2014 #15 Share Posted September 3, 2014 It eventually popped up for me. I took full advantage of "other," which is the only place where you can give specific information. I hope it helps. I'm getting very frustrated that I can't add a booked cruise and work on shore excursions and dining. I've got a family group of 15 people waiting on me! Link to comment Share on other sites More sharing options...
RickT Posted September 3, 2014 #16 Share Posted September 3, 2014 I got it but none of the questions were really about the performance (or lack thereof) of the site. No opportunity to comment on issues and problems. Just the usual about how quick, could you find what you were looking for, why did you visit Celebrity, etc. It would really be a good thing if Celebrity created a focus group to allow people to work with them on fixing the problems. Oh well, as I've said before, good thing the IT dept is only in charge of the website. If they were in charge of the cruise ships I'd have stopped sailing Celebrity years ago :p Link to comment Share on other sites More sharing options...
sginva Posted September 3, 2014 #17 Share Posted September 3, 2014 It eventually popped up for me. I took full advantage of "other," which is the only place where you can give specific information. I hope it helps. I'm getting very frustrated that I can't add a booked cruise and work on shore excursions and dining. I've got a family group of 15 people waiting on me! Was on the phone with Captain's Club about another matter and asked about the survey. They have no knowledge of the survey and a very helpful gal asked three supervisors. I have been unable to locate it. Would be so happy if I could find it. Oh well Link to comment Share on other sites More sharing options...
Happy Cruiser 6143 Posted September 3, 2014 #18 Share Posted September 3, 2014 Oh well, as I've said before, good thing the IT dept is only in charge of the website. If they were in charge of the cruise ships I'd have stopped sailing Celebrity years ago :p If the IT department were in charge of the cruise ships, they would all have sunk or run aground by now. Link to comment Share on other sites More sharing options...
jo-b Posted September 3, 2014 #19 Share Posted September 3, 2014 Just been on trying in vain to complete online check in and got the survey on both browsers. Link to comment Share on other sites More sharing options...
Rare C-Dragons Posted September 3, 2014 #20 Share Posted September 3, 2014 If the IT department were in charge of the cruise ships, they would all have sunk or run aground by now. :D Thanks for the laugh, I needed it! Link to comment Share on other sites More sharing options...
cruise47 Posted September 3, 2014 #21 Share Posted September 3, 2014 I clicked all over the place but never got the survey to pop up. Maybe not on the US site yet? Ditto.. I am in Virginia. Link to comment Share on other sites More sharing options...
BocaRoo Posted September 3, 2014 #22 Share Posted September 3, 2014 No survey popped up for me! And I am one of the many with 2 cruises I cannot see on "my celebrity" page - and cannot add - and 2 canceled cruises I cannot delete! It is beyond frustration. The "workarounds" are highly annoying! I really wish =X= would get their IT act together pronto!! Jill Link to comment Share on other sites More sharing options...
sft429 Posted September 3, 2014 #23 Share Posted September 3, 2014 I couldn't get the survey to pop up for me until I disabled my popup blocker and then I got it immediately. Link to comment Share on other sites More sharing options...
claymour Posted September 3, 2014 #24 Share Posted September 3, 2014 I just went to the site and while I was looking around trying to get the survey to pop up, what do you think I got? "We'll be back shortly, working to improve your experience!!" Do you have your computer set to allow popups from the website? Link to comment Share on other sites More sharing options...
DiamondSuiteCruiser Posted September 3, 2014 #25 Share Posted September 3, 2014 I got it to pop up when signing into my Celebrity, I took the survey and gave them what I thought was accurate for what I experience, about a 3 overall. After submitting I got "Congratulations! You reached the end of the survey. Thank you for your time in helping us improve celebritycruises.com". I hope everyone gets a chance to take the survey, maybe they will finally fix it. Hopefully this is a step in the right direction. Link to comment Share on other sites More sharing options...
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