Trainman-2 Posted September 20, 2014 #1 Share Posted September 20, 2014 On our recent cruise to Bermuda on the Voyager of the Seas we were told at the end of the cruise that RCI would email us a link to an online comment form. The email would go to our email address on file with RCI. Well the email arrived about 5 days after the cruise and the online comment process was almost identical to the old written card. With one exception! There was a large space at the end where I could type in suggestions and comments not covered in the questions. This was great! I have always hated trying to write a comment in the tiny space on the old paper form. Well Done RCI! This is a big improvement on the method of selecting post cruise comments. Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted September 20, 2014 #2 Share Posted September 20, 2014 (edited) On our recent cruise to Bermuda on the Voyager of the Seas we were told at the end of the cruise that RCI would email us a link to an online comment form. The email would go to our email address on file with RCI. Well the email arrived about 5 days after the cruise and the online comment process was almost identical to the old written card. With one exception! There was a large space at the end where I could type in suggestions and comments not covered in the questions. This was great! I have always hated trying to write a comment in the tiny space on the old paper form. Well Done RCI! This is a big improvement on the method of selecting post cruise comments. I have done quite a few cruises after the changeover to the online comment cards and always arrived the same day as I departed the ship. Edited September 20, 2014 by FLACRUISER99 Link to comment Share on other sites More sharing options...
sowhat Posted September 20, 2014 #3 Share Posted September 20, 2014 On our recent cruise to Bermuda on the Voyager of the Seas we were told at the end of the cruise that RCI would email us a link to an online comment form. The email would go to our email address on file with RCI. Well the email arrived about 5 days after the cruise and the online comment process was almost identical to the old written card. With one exception! There was a large space at the end where I could type in suggestions and comments not covered in the questions. This was great! I have always hated trying to write a comment in the tiny space on the old paper form. Well Done RCI! This is a big improvement on the method of selecting post cruise comments. Is voyager in the caribbean Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted September 20, 2014 #4 Share Posted September 20, 2014 Is voyager in the caribbeanNo China, he made a mistake it was VI. Link to comment Share on other sites More sharing options...
dancinman66 Posted September 20, 2014 #5 Share Posted September 20, 2014 Only issue is on b2b cruises you don't get much time to do it so have to do it on the second cruise Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
antique sailor Posted September 20, 2014 #6 Share Posted September 20, 2014 AHOY SHIPMATES, I think most of the cruiselines have gone to the on line form. I receive mine from Carnival on the second day after the cruise. and it is thorough with plenty of space to write comments . They are read and fwded back to the ship. I have had Guest relations Manager thank me for comments made about a previous cruise when I return to the ship for another cruise. If something "special", good or bad occurs, I drop a note to the front desk at the time and have had feedback immediately from the departments involved. It is refreshing to know that someone is listening. In this very competitive business they are trying to please. SEA YOU AT SEA. Link to comment Share on other sites More sharing options...
Merion_Mom Posted September 20, 2014 #7 Share Posted September 20, 2014 Is voyager in the caribbean No China, he made a mistake it was VI. Yes, he was on the Vision not the Voyager. Link to comment Share on other sites More sharing options...
xvxpskowro Posted September 20, 2014 #8 Share Posted September 20, 2014 I receive mine from Carnival on the second day after the cruise. Link to comment Share on other sites More sharing options...
Merion_Mom Posted September 20, 2014 #9 Share Posted September 20, 2014 I receive mine from Carnival on the second day after the cruise. If you are getting one from RC, that is generally when you receive it, too. Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted September 20, 2014 #10 Share Posted September 20, 2014 If you are getting one from RC, that is generally when you receive it, too.I always get mine on the same day that I depart the ship. Time stamp from my 9/1/14 10 day VI Bermuda trip,"From: Royal Caribbean (RoyalCaribbean@express.medallia.com) This sender is in your safe list. Sent: Thu 9/11/14 11:34 AM" Link to comment Share on other sites More sharing options...
Clarea Posted September 20, 2014 #11 Share Posted September 20, 2014 I always get mine on the same day that I depart the ship. Time stamp from my 9/1/14 10 day VI Bermuda trip,"From: Royal Caribbean (RoyalCaribbean@express.medallia.com) This sender is in your safe list. Sent: Thu 9/11/14 11:34 AM" Same with us. Link to comment Share on other sites More sharing options...
Ken at the beach Posted September 20, 2014 #12 Share Posted September 20, 2014 I have done quite a few cruises after the changeover to the online comment cards and always arrived the same day as I departed the ship. Same here. In fact once I received it while departing the ship. Filled it out and sent it back while waiting in line for customs. Love the extra space for comments. Link to comment Share on other sites More sharing options...
Paulette3028 Posted September 20, 2014 #13 Share Posted September 20, 2014 If for some reason you don't get it, or want to tell something to the Royal Guest Relations department in Miami directly, send an email to royalguestrelations@rccl.com. I have always heard back from them directly, for either a positive or negative issue that I brought to their attention. They then pass it along to the department internally in the home office and to the ship's department that it is relative to. Link to comment Share on other sites More sharing options...
Rare DragonOfTheSeas Posted September 20, 2014 #14 Share Posted September 20, 2014 We just got off the Brilliance last Sunday. the survey came on Wednesday night. But, I like the online version, too. It is easy to complete and gives you plenty of space to write any comments. I like to mention any special treatment/service by crew by name. Link to comment Share on other sites More sharing options...
Arzeena Posted September 20, 2014 #15 Share Posted September 20, 2014 Online survey has been happening since quite some cruises now for us. Sometimes it is sitting in the inbox bythe time we get home, but usually comes within a day or two. They also give a small mid cruise survey while onboard(on paper) to ask how you are doing during the cruise....got that on the last three crusie on Explorer. Link to comment Share on other sites More sharing options...
klfhngr Posted September 20, 2014 #16 Share Posted September 20, 2014 more cost cutting... no more chocolate on pillow, no more comment cards.. what's this world coming to! ;) Link to comment Share on other sites More sharing options...
grandgeezer Posted September 20, 2014 #17 Share Posted September 20, 2014 They don't pass them out on the ship because they don't want to hear how their product quality has dropped due to the cost cutting. A lot of people don't have computers so how do they make their voice heard? Link to comment Share on other sites More sharing options...
Paulette3028 Posted September 20, 2014 #18 Share Posted September 20, 2014 They don't pass them out on the ship because they don't want to hear how their product quality has dropped due to the cost cutting. A lot of people don't have computers so how do they make their voice heard? There is NOTHING better than the HUMAN VOICE to make your issue heard. I have done that many times, but not only to complain.....it is also good to use the human voice to PRAISE someone doing something well. Too many people ONLY complain. Link to comment Share on other sites More sharing options...
abridalmaven Posted September 20, 2014 #19 Share Posted September 20, 2014 On our recent cruise to Bermuda on the Voyager of the Seas we were told at the end of the cruise that RCI would email us a link to an online comment form. The email would go to our email address on file with RCI. Well the email arrived about 5 days after the cruise and the online comment process was almost identical to the old written card. With one exception! There was a large space at the end where I could type in suggestions and comments not covered in the questions. This was great! I have always hated trying to write a comment in the tiny space on the old paper form. Well Done RCI! This is a big improvement on the method of selecting post cruise comments. Very true. Loved the additional space to add comments. Link to comment Share on other sites More sharing options...
abridalmaven Posted September 20, 2014 #20 Share Posted September 20, 2014 They don't pass them out on the ship because they don't want to hear how their product quality has dropped due to the cost cutting. A lot of people don't have computers so how do they make their voice heard? I seriously doubt in today's world there are many without computers. My 90+ year old in laws have one along with my 85 year old Mom. Link to comment Share on other sites More sharing options...
Merion_Mom Posted September 20, 2014 #21 Share Posted September 20, 2014 Online survey has been happening since quite some cruises now for us. Sometimes it is sitting in the inbox bythe time we get home, but usually comes within a day or two. They also give a small mid cruise survey while onboard(on paper) to ask how you are doing during the cruise....got that on the last three crusie on Explorer. Arzeena, I think that that may be unique to the Explorer. :) Link to comment Share on other sites More sharing options...
Merion_Mom Posted September 20, 2014 #22 Share Posted September 20, 2014 They don't pass them out on the ship because they don't want to hear how their product quality has dropped due to the cost cutting. A lot of people don't have computers so how do they make their voice heard? Write a letter. Post Cruise Questions and Comments Please E-mail Us regarding any questions or comments you may have about your recent sailing, include your ship, sail date and reservation number. Letters should be sent to: Corporate Guest Relations 1050 Caribbean Way Miami, FL 33132 (Due to mail processing times, please allow 10-14 days for a response.) You are also welcome to call our Corporate Guest Relations Department: Monday - Friday 8:00 a.m. - 8:00 p.m. EST Saturday - Sunday 9:00 a.m. - 7:00 p.m. EST • (800) 256-6649 Link to comment Share on other sites More sharing options...
abridalmaven Posted September 21, 2014 #23 Share Posted September 21, 2014 Arzeena, I think that that may be unique to the Explorer. :) No it was on the Adventure also. But it was a 12 day cruise. Link to comment Share on other sites More sharing options...
Rare little britain Posted September 21, 2014 #24 Share Posted September 21, 2014 I got mine within 3 hours of disembarking Oasis on Thursday, and yesterday I got a reminder email! Sent from my KFTT using Tapatalk Link to comment Share on other sites More sharing options...
Trainman-2 Posted September 21, 2014 Author #25 Share Posted September 21, 2014 Is voyager in the caribbean Actually we were on the Vision, not the Voyager! This is the second time I have done this. Sorry... Link to comment Share on other sites More sharing options...
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