Rare island lady Posted March 10, 2015 #101 Share Posted March 10, 2015 (edited) It would not surprise me to see this done on Vision Class ships. I am just off the Legend (Vision class) yesterday, and was welcomed into both lounges, spending every evening of our 10 night cruise in the CL. I am D+ and was in a JS with no suites bennies. Edited March 10, 2015 by island lady Link to comment Share on other sites More sharing options...
actuarian Posted March 10, 2015 #102 Share Posted March 10, 2015 (edited) IMHO you should have sent this email to Michael Bayley who is the new President and CEO of RCI. I sent the email to Mr. Bayley also and received the following (very fast!) response: Hi, its a mistake onboard that we are correcting. Thanks for letting me know. Michael Sent from IBM Notes Traveler Michael Bayley President & CEO Royal Caribbean International MBayley@rccl.com Edited March 10, 2015 by actuarian Link to comment Share on other sites More sharing options...
actuarian Posted March 10, 2015 #103 Share Posted March 10, 2015 By the way, the Hotel Director on the Enchantment was copied on Mr. Bayley's email to me. Link to comment Share on other sites More sharing options...
Don Pedro Posted March 10, 2015 #104 Share Posted March 10, 2015 I am just off the Legend (Vision class) yesterday, and was welcomed into both lounges, spending every evening of our 10 night cruise in the CL. I am D+ and was in a JS with no suites bennies. Thanks for the info. I board the Legend next week (March 20th). Nice to know what to expect. Link to comment Share on other sites More sharing options...
cruisenfever Posted March 10, 2015 #105 Share Posted March 10, 2015 I sent the email to Mr. Bayley also and received the following (very fast!) response: Hi, its a mistake onboard that we are correcting. Thanks for letting me know. Michael Sent from IBM Notes Traveler Michael Bayley President & CEO Royal Caribbean International MBayley@rccl.com Now that was a quick response.:) Link to comment Share on other sites More sharing options...
jcross2 Posted March 10, 2015 Author #106 Share Posted March 10, 2015 I sent the email to Mr. Bayley also and received the following (very fast!) response: Hi, its a mistake onboard that we are correcting. Thanks for letting me know. Michael Sent from IBM Notes Traveler Michael Bayley President & CEO Royal Caribbean International MBayley@rccl.com Wow! Thanks for writing that letter, and for sharing the response. Link to comment Share on other sites More sharing options...
molly361 Posted March 10, 2015 #107 Share Posted March 10, 2015 Thanks for sharing the answer. Someone's going to get in trouble:p Link to comment Share on other sites More sharing options...
yogimax Posted March 10, 2015 #108 Share Posted March 10, 2015 I believe Katerina, the previous concierge on Enchantment, just began her vacation. I wonder if the replacement acted without knowledge Link to comment Share on other sites More sharing options...
molly361 Posted March 10, 2015 #109 Share Posted March 10, 2015 It is unfortunate that folks have to go straight "to the top" to get an answer or result. I see folks on here chastising others for taking that route. Sometimes that is the only way to get a resolution. We had a problem a month ago and tried C and A and a corporate guest relation phone number. No results. An email to Mr. Bayley's office and the issue was resolved that afternoon. Link to comment Share on other sites More sharing options...
DarthGrady Posted March 10, 2015 #110 Share Posted March 10, 2015 It is unfortunate that folks have to go straight "to the top" to get an answer or result. I see folks on here chastising others for taking that route. Sometimes that is the only way to get a resolution. We had a problem a month ago and tried C and A and a corporate guest relation phone number. No results. An email to Mr. Bayley's office and the issue was resolved that afternoon. The squeaky wheel gets the grease. I had a C&A issue a few years ago and got nowhere with the reps. An email to Mr. Goldstein didn't elicit a direct response, but a C&A rep contacted me a few days later and corrected the problem. Link to comment Share on other sites More sharing options...
Dave85 Posted March 10, 2015 #111 Share Posted March 10, 2015 It is unfortunate that folks have to go straight "to the top" to get an answer or result. Agreed. At the very least, it's nice to see that senior management is responsive... But it shouldn't have to come to that. Link to comment Share on other sites More sharing options...
cruisegirl1 Posted March 10, 2015 #112 Share Posted March 10, 2015 (edited) I guess the true test of resolution will be the removal of the sign. Boarding Friday, we'll see about the sign. That sign was not something that was just made on a printer and hung by the door, it is a more of a plaque. Do you think it is possible that the sign was actually correct, it was just the timing that is wrong. Why would a sign like that even be made in the first place, if it is not an indication of the near future. Just my two cents M Edited March 10, 2015 by cruisegirl1 Link to comment Share on other sites More sharing options...
molly361 Posted March 10, 2015 #113 Share Posted March 10, 2015 I guess the true test of resolution will be the removal of the sign. Boarding Friday, we'll see about the sign. That sign was not something that was just made on a printer and hung by the door, it is a more of a plaque. Do you think it is possible that the sign was actually correct, it was just the timing that is wrong. Why would a sign like that even be made in the first place, if it is not an indication of the near future. Just my two cents M I agree that is pretty strange. Please report back if you find out anything once onboard Link to comment Share on other sites More sharing options...
cruisegirl1 Posted March 10, 2015 #114 Share Posted March 10, 2015 Will do. M Link to comment Share on other sites More sharing options...
3dog Posted March 10, 2015 #115 Share Posted March 10, 2015 As D+, we've produced over $100,000 in revenue for Royal Caribbean. In the big picture, the high tier C&A member's over time are a lot more valuable to RCI then someone doing a one time cruise in a suite. As was mentioned, the most loyal members total 'contribution' to the corporate coffer's is much greater.So it is just good business to reward your most loyal repeat customer's with 'perks' that really don't cost that much, but do make the repeater feel appreciated. To suggest that the repeat cruiser is "more valuable" is an overstatement. Repeat cruisers are valuable, as they spread the word and come back to spend more money, but their "contribution" is made "over time". On any single cruise, the suites could well bring in more revenue than that D+ who has spent a number of years to achieve their level. And on most (if not all) cruises, the new or very low tier repeat cruisers account for the majority of the revenue. Yes, it is good business to reward repeat customers, but at any one instance in time, the majority of the company's revenue is coming from many other sources than top-tier loyalty members, making those other sources pretty valuable too (IMO, much more valuable than any single repeat cruiser - especially those repeat cruisers who are booking the cheapest cabin, book excursions outside of the line, and only consume the free drinks). Link to comment Share on other sites More sharing options...
CptSticky Posted March 10, 2015 #116 Share Posted March 10, 2015 I guess the true test of resolution will be the removal of the sign. Boarding Friday, we'll see about the sign. That sign was not something that was just made on a printer and hung by the door, it is a more of a plaque. Do you think it is possible that the sign was actually correct, it was just the timing that is wrong. Why would a sign like that even be made in the first place, if it is not an indication of the near future. Just my two cents M Reminds me of the time a sign with Pinnacle on it was spotted at a check in line. Turned out the sign was a mistake. Not wrong, but a mistake because it should not have been put out yet;) Link to comment Share on other sites More sharing options...
cruisenfever Posted March 10, 2015 #117 Share Posted March 10, 2015 Reminds me of the time a sign with Pinnacle on it was spotted at a check in line. Turned out the sign was a mistake. Not wrong, but a mistake because it should not have been put out yet;) The Port of Baltimore on December 27, 2010 and we were there. We saw the sign and Jim went to take a picture but was told no pictures in the terminal!!:eek: Link to comment Share on other sites More sharing options...
yogimax Posted March 10, 2015 #118 Share Posted March 10, 2015 Reminds me of the time a sign with Pinnacle on it was spotted at a check in line. Turned out the sign was a mistake. Not wrong, but a mistake because it should not have been put out yet;) Take whatever you read here with some skepticism. A year or so ago, someone reported seeing a sign in the check in area for "Black Diamond." Of course, hundreds of posts followed, most of them almost guaranteeing this was the new level between D+ and Pinnacle. Guess what, that sign has never been seen again. Link to comment Share on other sites More sharing options...
Rare island lady Posted March 10, 2015 #119 Share Posted March 10, 2015 Thanks for the info. I board the Legend next week (March 20th). Nice to know what to expect. Luca in the CL was fantastic! Very welcoming and helpful, as is his staff, especially Maria (she is a hoot!). Enjoy! :) Link to comment Share on other sites More sharing options...
cruisegirl1 Posted March 10, 2015 #120 Share Posted March 10, 2015 Reminds me of the time a sign with Pinnacle on it was spotted at a check in line. Turned out the sign was a mistake. Not wrong, but a mistake because it should not have been put out yet;) The Port of Baltimore on December 27, 2010 and we were there. We saw the sign and Jim went to take a picture but was told no pictures in the terminal!!:eek: My thoughts too. Why even have a plaque made up and on hand regarding limited entrance to the CL. Time will tell. M Link to comment Share on other sites More sharing options...
Cruzin Carol Posted March 10, 2015 #121 Share Posted March 10, 2015 I didn't think Explorer had a "proper" diamond lounge yet (with the 24 hour coffee etc etc), just the diamond event. I have heard that one will be added in the dry dock . It was not an actual diamond lounge as yes, the ship has not gone to dry dock yet, but they created one in the evening in part of the viking crown. Call it an event or whatever but there were 3 distinct areas. The old concierge lounge plus over flow for concierge, suite are and diamond area which were all in the viking crown. Link to comment Share on other sites More sharing options...
DarthGrady Posted March 10, 2015 #122 Share Posted March 10, 2015 Luca in the CL was fantastic! Very welcoming and helpful, as is his staff, especiallyMaria (she is a hoot!). Enjoy! :) I agree, all were excellent when we were on LG in December. I guess the true test of resolution will be the removal of the sign. Boarding Friday, we'll see about the sign. That sign was not something that was just made on a printer and hung by the door, it is a more of a plaque. Do you think it is possible that the sign was actually correct, it was just the timing that is wrong. Why would a sign like that even be made in the first place, if it is not an indication of the near future. Just my two cents M Certainly possible, only time will tell. Link to comment Share on other sites More sharing options...
Scotty G Posted March 10, 2015 #123 Share Posted March 10, 2015 Luca in the CL was fantastic! Very welcoming and helpful, as is his staff, especiallyMaria (she is a hoot!). Enjoy! :) Agree! I would add that Christopher Dhookit the Diamond Concierge was excellent and spent considerable time in the Viking Crown overflow area. Kudos to all!!! Link to comment Share on other sites More sharing options...
grand isle joe Posted March 10, 2015 #124 Share Posted March 10, 2015 To suggest that the repeat cruiser is "more valuable" is an overstatement. Repeat cruisers are valuable, as they spread the word and come back to spend more money, but their "contribution" is made "over time". On any single cruise, the suites could well bring in more revenue than that D+ who has spent a number of years to achieve their level. And on most (if not all) cruises, the new or very low tier repeat cruisers account for the majority of the revenue. Yes, it is good business to reward repeat customers, but at any one instance in time, the majority of the company's revenue is coming from many other sources than top-tier loyalty members, making those other sources pretty valuable too (IMO, much more valuable than any single repeat cruiser - especially those repeat cruisers who are booking the cheapest cabin, book excursions outside of the line, and only consume the free drinks). excellent post.:) Link to comment Share on other sites More sharing options...
wolfganghowell Posted March 10, 2015 #125 Share Posted March 10, 2015 (edited) Thetrail – I was very certain to say IN MY EXPERIENCE. We too have frequented the CL for many years. You misquoted me – I did not say seniors in the CL. I said DL. And guess what – we are also in our 50s so we are a little too mature to feel guilty about our behavior. It was not meant to be defamatory to all seniors (heck to many people WE'RE already seniors! ;)). The fact remains that in OUR experience, the least welcoming people in the DL have been people "of a certain age". We have socialized happily with all ages, cabin categories, C&A levels blah blah blah. You are more than welcome to call “BS on my post” but it has indeed been our experience. Back to the plaque, sounds like someone jumped the gun. Royal has said new suite perks are coming. I would hazard a guess like many here that the CL's will become Suite Lounges and D+ will have the DL as well as the 3 drinks loaded on their Seapass. And then we can all participate in the dozens of ranting threads that will pop up here. :eek: Edited March 10, 2015 by wolfganghowell Link to comment Share on other sites More sharing options...
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