Mrs Booboo Posted March 15, 2015 #1 Share Posted March 15, 2015 Just wondered if anyone has recently successfully pre-booked tickets online for Hagia Sophia. I have tried multiple times and keep getting the error "Please check your credit card information and try again". I tried both of the credit cards I have and get the message for both of them. Link to comment Share on other sites More sharing options...
texancruzer Posted March 15, 2015 #2 Share Posted March 15, 2015 Just wondered if anyone has recently successfully pre-booked tickets online for Hagia Sophia. I have tried multiple times and keep getting the error "Please check your credit card information and try again". I tried both of the credit cards I have and get the message for both of them. Not saying this is the problem - but you might try calling your credit card companies - they may be blocking the charge since it is not local…… or it could be their website :confused: Link to comment Share on other sites More sharing options...
Mrs Booboo Posted March 15, 2015 Author #3 Share Posted March 15, 2015 I did call one of the credit card companies and she said it wasn't anything on their end that would be causing the charge to not go through. So I'm guessing it's on the Hagia Sophia website end. Link to comment Share on other sites More sharing options...
Rare cruisemom42 Posted March 16, 2015 #4 Share Posted March 16, 2015 If you are trying to use the MUZE site, it has not been functioning properly for a while now.... Link to comment Share on other sites More sharing options...
Mrs Booboo Posted March 16, 2015 Author #5 Share Posted March 16, 2015 Yes, I've been trying to use http://www.muze.gov.tr/en. Is there some other way to pre-book tickets? Link to comment Share on other sites More sharing options...
dogs4fun Posted March 16, 2015 #6 Share Posted March 16, 2015 Yes, I've been trying to use http://www.muze.gov.tr/en. Is there some other way to pre-book tickets? That was the only one of which I was aware - we booked thru the site about a year ago and it worked fine. I can see that it no longer works. :( Link to comment Share on other sites More sharing options...
npb Posted March 18, 2015 #7 Share Posted March 18, 2015 How did you get past the information page. It won't let me put in USA or Florida? Link to comment Share on other sites More sharing options...
dogs4fun Posted March 18, 2015 #8 Share Posted March 18, 2015 How did you get past the information page. It won't let me put in USA or Florida? As has already been posted above - the site is no longer functioning. :( Link to comment Share on other sites More sharing options...
newport dave Posted March 25, 2015 #9 Share Posted March 25, 2015 It's been posted on Tripadvisor, if you're just getting individual tickets and not the museum pass, you can put your hotel address down and it works then. You then get the option to print out your tickets. http://www.tripadvisor.co.uk/ShowTopic-g293974-i368-k5521929-o60-E_tickets_for_hagia_sophia_topkapi_palace_whirling_dervish-Istanbul.html Link to comment Share on other sites More sharing options...
Mrs Booboo Posted March 26, 2015 Author #10 Share Posted March 26, 2015 Except we don't have a hotel address; we're arriving via cruise ship. Link to comment Share on other sites More sharing options...
dogs4fun Posted March 26, 2015 #11 Share Posted March 26, 2015 Except we don't have a hotel address; we're arriving via cruise ship. Try entering the address of any hotel in Istanbul. According to the post on TripAdvisor, this method has worked for others and you will receive an email with PDF of your tickets. Link to comment Share on other sites More sharing options...
Lucinarei Posted June 7, 2015 #12 Share Posted June 7, 2015 Are there any updates for this site? Has anyone gotten it to work? Link to comment Share on other sites More sharing options...
newport dave Posted June 7, 2015 #13 Share Posted June 7, 2015 Yes, booked tickets the other day for Hagia Sofia an d Topkapi Palace. Just used hotels address and had no problems, it lets you print out the tickets at the end. If you're using Google Chrome at the right end of the address bar is the 'Translate' button. This helps a lot, ignore that the prices at now shown in you local currency, that's just Google translating the money symbol. Sent from my HTC One_M8 using Tapatalk Link to comment Share on other sites More sharing options...
jamrockgirl Posted June 8, 2015 #14 Share Posted June 8, 2015 Thanks for your informative post with the tip about translating with the help of Google Chrome- I was able to purchase and print tickets for the Tokapi and Hagia Sophia. Link to comment Share on other sites More sharing options...
Travel To Be Free Posted June 8, 2015 #15 Share Posted June 8, 2015 I'm still trying to get information on whether the lines for the pretickets are longer than getting at the kiosk. Does anyone have information? Link to comment Share on other sites More sharing options...
cruiserss Posted June 9, 2015 #16 Share Posted June 9, 2015 I have also been trying to buy tickets on the Muze Site for the past several days. My husband and I have tried every Mastercard and Visa we have. We are also getting the error about checking the credit card information. We've been putting in an address of a hotel in Istanbul even though we will not be staying there. Does anybody who has bought tickets recently have any advice as to what we should do? We're getting really frustrated at this point. Link to comment Share on other sites More sharing options...
newport dave Posted June 9, 2015 #17 Share Posted June 9, 2015 I have also been trying to buy tickets on the Muze Site for the past several days. My husband and I have tried every Mastercard and Visa we have. We are also getting the error about checking the credit card information. We've been putting in an address of a hotel in Istanbul even though we will not be staying there. Does anybody who has bought tickets recently have any advice as to what we should do? We're getting really frustrated at this point. We had no problems using our MasterCard, went through straight away. We are from the UK, don't know if you're from the USA, as I've heard you guys can have problems using your cards abroad and on foreign websites. Have you spoken to your CC provider to see if they're blocking the transaction. Sent from my HTC One_M8 using Tapatalk Link to comment Share on other sites More sharing options...
cruiserss Posted June 9, 2015 #18 Share Posted June 9, 2015 We had no problems using our MasterCard, went through straight away. We are from the UK, don't know if you're from the USA, as I've heard you guys can have problems using your cards abroad and on foreign websites. Have you spoken to your CC provider to see if they're blocking the transaction. Sent from my HTC One_M8 using Tapatalk We are from the USA. The error message looks more like it is coming from the Muze site and not the cc. We called one of the cc companies and they couldn't even see that a transaction was going through. We'll try to call again, the customer service person that my husband spoke to the other day did not seem very bright. Thanks for your quick response. Link to comment Share on other sites More sharing options...
cruiserss Posted June 9, 2015 #19 Share Posted June 9, 2015 We had no problems using our MasterCard, went through straight away. We are from the UK, don't know if you're from the USA, as I've heard you guys can have problems using your cards abroad and on foreign websites. Have you spoken to your CC provider to see if they're blocking the transaction. Sent from my HTC One_M8 using Tapatalk We found one last MasterCard that we hadn't tried yet - and it went through. We called the credit card company and the charge is pending. However, no email has come with the tickets...(also checked spam folder) and I mistakenly closed the window that popped up after the cc went through. So right now, I'm just hoping that we get an email soon. Link to comment Share on other sites More sharing options...
cos24 Posted June 10, 2015 #20 Share Posted June 10, 2015 I had the same thing happen..never got an email, etc, had to file a dispute with my credit card co. and they issued me a refund on my next statement. Link to comment Share on other sites More sharing options...
newport dave Posted June 10, 2015 #21 Share Posted June 10, 2015 We found one last MasterCard that we hadn't tried yet - and it went through. We called the credit card company and the charge is pending. However, no email has come with the tickets...(also checked spam folder) and I mistakenly closed the window that popped up after the cc went through. So right now, I'm just hoping that we get an email soon. If you go into your browser's recent history you maybe able to get up the last page. Sent from my HTC One_M8 using Tapatalk Link to comment Share on other sites More sharing options...
Lucinarei Posted June 11, 2015 #22 Share Posted June 11, 2015 The website seems to be functioning now- so much easier to navigate and use! Quick question- it's asking for my citizenship number… what is that? Thank you!! :D Link to comment Share on other sites More sharing options...
newport dave Posted June 11, 2015 #23 Share Posted June 11, 2015 The website seems to be functioning now- so much easier to navigate and use! Quick question- it's asking for my citizenship number… what is that? Thank you!! :D You can ignore it, it's for Turkish citizens only. Sent from my HTC One_M8 using Tapatalk Link to comment Share on other sites More sharing options...
cruiserss Posted June 11, 2015 #24 Share Posted June 11, 2015 I had the same thing happen..never got an email, etc, had to file a dispute with my credit card co. and they issued me a refund on my next statement. I think I am going to have the same problem. I still never got an email, but the charge on my card is still "pending". According to MasterCard, the charge can take up to 48 hours to either go through or get dropped. I'll wait until the charge goes through and if I still haven't received an email, then I'll take it up with the credit card company. I've also sent an email to the contact address on the Muze site, but I don't really think I'll hear back from them. Link to comment Share on other sites More sharing options...
cruiserss Posted June 11, 2015 #25 Share Posted June 11, 2015 If you go into your browser's recent history you maybe able to get up the last page. Sent from my HTC One_M8 using Tapatalk I just wanted to thank you for your help. Link to comment Share on other sites More sharing options...
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