maldenmusic Posted May 7, 2015 #1 Share Posted May 7, 2015 I will be taking my 9th Carnival cruise next month and am at the Gold Level. (I have those pins and past S&S cards to prove it) Joined VIFP as soon as it was available. My last cruise in June 2014 showed everything being there. Now when I look it shows me as a VIFP member with a number but it says I haven't taken any cruises and have no points. Has anyone else had this same problem and how did you resolve it? Link to comment Share on other sites More sharing options...
EMBFlyer Posted May 7, 2015 #2 Share Posted May 7, 2015 (edited) I will be taking my 9th Carnival cruise next month and am at the Gold Level. (I have those pins and past S&S cards to prove it) Joined VIFP as soon as it was available. My last cruise in June 2014 showed everything being there. Now when I look it shows me as a VIFP member with a number but it says I haven't taken any cruises and have no points. Has anyone else had this same problem and how did you resolve it? Welcome to the NEW Gold Level. But don't complain. We wouldn't want to anger Platinums and Diamonds. Edited May 7, 2015 by EMBFlyer Link to comment Share on other sites More sharing options...
Zeta3 Posted May 7, 2015 #3 Share Posted May 7, 2015 Yes it happened to me, I was just randomly given a new number. I called and the merged everything for me with no issues. Link to comment Share on other sites More sharing options...
mjrcruiser Posted May 7, 2015 #4 Share Posted May 7, 2015 I will be taking my 9th Carnival cruise next month and am at the Gold Level. (I have those pins and past S&S cards to prove it) Joined VIFP as soon as it was available. My last cruise in June 2014 showed everything being there. Now when I look it shows me as a VIFP member with a number but it says I haven't taken any cruises and have no points. Has anyone else had this same problem and how did you resolve it? I had a similar issue - my husband and I have always sailed together and of course we have the same amount of cruising "days", but for some reason I was Gold and he was Blue. I contacted Carnival via their website (at the bottom where is says "contact us") and explained the issue. I actually sent a PDF file of my "Gold" S&S cards from our Breeze trip last May explaining this was updated at Guest Services. Within 24 hours I received a response saying my issue was corrected and now my DH is "Gold". Hope this helps. :) Link to comment Share on other sites More sharing options...
smokester Posted May 7, 2015 #5 Share Posted May 7, 2015 At least you were there. Our cruise in Jan DS was issued a red card and he is gold. He went to guest services with DH. They actually told them that DS wasn't in true computer at all and wasn't on the ship :eek: Kinda odd considering he was standing right in front of them. Finally after the first sea day they issued him the correct card Link to comment Share on other sites More sharing options...
cruizinisthebest Posted May 7, 2015 #6 Share Posted May 7, 2015 (edited) I wouldn't worry about it. All you're missing out on is a bottle of water and a coupon!:D Just kidding, call Carnival and they will help you fix it. I had a couple of cruises missing at one time and got it fixed pretty easily Edited May 7, 2015 by cruizinisthebest Link to comment Share on other sites More sharing options...
Rare Jamman54 Posted May 7, 2015 #7 Share Posted May 7, 2015 (edited) But don't complain. We wouldn't want to anger Platinums and Diamonds. Really?????? Edited May 7, 2015 by Jamman54 Link to comment Share on other sites More sharing options...
Dive Master Posted May 7, 2015 #8 Share Posted May 7, 2015 As Hillary would say " What difference does it make .". Link to comment Share on other sites More sharing options...
Lurkyloo Posted May 7, 2015 #9 Share Posted May 7, 2015 I will be taking my 9th Carnival cruise next month and am at the Gold Level. (I have those pins and past S&S cards to prove it) Joined VIFP as soon as it was available. My last cruise in June 2014 showed everything being there. Now when I look it shows me as a VIFP member with a number but it says I haven't taken any cruises and have no points. Has anyone else had this same problem and how did you resolve it? Happened to me as well on the website - I emailed Carnival with the dates of all my cruises and turns out, the website had just assigned a number for me and they were able to take information provided and find out my correct VIFP number and assign it to my account... They will fix it for you. Just log on to the website and choose "contact us" and explain. Link to comment Share on other sites More sharing options...
Izzybee Posted May 7, 2015 #10 Share Posted May 7, 2015 Yup, happened to me last week - noticed that my online number did not match my VIFP number on my booking. Even though I only had one cruise before, I still wanted it to show up! Link to comment Share on other sites More sharing options...
poison7fl Posted May 7, 2015 #11 Share Posted May 7, 2015 FOLKS... Yes, the VIFP program changed... can we move on and stop creating new threads about how angry everyone is that they are missing 3 free drinks???? Link to comment Share on other sites More sharing options...
cruiser fanatic Posted May 7, 2015 #12 Share Posted May 7, 2015 You may have 2 numbers by accident. Call Carnival and explain the situation. They should be able to merge it into one number. Link to comment Share on other sites More sharing options...
cruiser fanatic Posted May 7, 2015 #13 Share Posted May 7, 2015 FOLKS... Yes, the VIFP program changed... can we move on and stop creating new threads about how angry everyone is that they are missing 3 free drinks???? I very much agree. It is sad to see how many people just cruise for the benefits. Link to comment Share on other sites More sharing options...
cruiser fanatic Posted May 7, 2015 #14 Share Posted May 7, 2015 Welcome to the NEW Gold Level. But don't complain. We wouldn't want to anger Platinums and Diamonds. Seriously?? What a ridiculous comment! Link to comment Share on other sites More sharing options...
Rottweiler Puppy Posted May 7, 2015 #15 Share Posted May 7, 2015 I will be taking my 9th Carnival cruise next month and am at the Gold Level. (I have those pins and past S&S cards to prove it) Joined VIFP as soon as it was available. My last cruise in June 2014 showed everything being there. Now when I look it shows me as a VIFP member with a number but it says I haven't taken any cruises and have no points. Has anyone else had this same problem and how did you resolve it? I had that problem. I called a bunch, e-mailed a bunch, got nowhere. Many months later after I gave up and booked and sailed other lines while waiting, it finally got updated and then I booked the Breeze. Link to comment Share on other sites More sharing options...
Rottweiler Puppy Posted May 7, 2015 #16 Share Posted May 7, 2015 (edited) FOLKS... Yes, the VIFP program changed... can we move on and stop creating new threads about how angry everyone is that they are missing 3 free drinks???? It would be best to read the OPs post before your response. That is not what the OP started the thread for. It was created to find a resolution to their problem. Edited May 7, 2015 by Rottweiler Puppy Link to comment Share on other sites More sharing options...
cdnmr Posted May 7, 2015 #17 Share Posted May 7, 2015 Welcome to the NEW Gold Level. But don't complain. We wouldn't want to anger Platinums and Diamonds. Link to comment Share on other sites More sharing options...
USNUZULOOSE Posted May 7, 2015 #18 Share Posted May 7, 2015 We will probably never make gold level and I really don't mind. I love to cruise when we can and not worry about any status. Link to comment Share on other sites More sharing options...
winddawn Posted May 7, 2015 #19 Share Posted May 7, 2015 Really?????? Like! Link to comment Share on other sites More sharing options...
dioxide45 Posted May 8, 2015 #20 Share Posted May 8, 2015 FOLKS... Yes, the VIFP program changed... can we move on and stop creating new threads about how angry everyone is that they are missing 3 free drinks???? It seems that the OPs situation is not related to the benies they get for being gold, but rather that Carnival is not seeing them as gold. That is a valid issue. Though I am not sure I would worry about getting the correct card issued after boarding the cruise. As long as a card of the any color opens the cabin door and allows me to charge to Sail & Sign, I am happy. Of course others have jumped in with their complaints about the changed to benies. I agree, they need to let it go already. Or keep it to the current thread on that topic. Don't take over every thread on the VIFP program with the stuff. Link to comment Share on other sites More sharing options...
Blondie40 Posted May 8, 2015 #21 Share Posted May 8, 2015 We will probably never make gold level and I really don't mind. I love to cruise when we can and not worry about any status. Me too!! :D Link to comment Share on other sites More sharing options...
eponym Posted May 8, 2015 #22 Share Posted May 8, 2015 (edited) Happened to me as well on the website - I emailed Carnival with the dates of all my cruises and turns out, the website had just assigned a number for me and they were able to take information provided and find out my correct VIFP number and assign it to my account... They will fix it for you. Just log on to the website and choose "contact us" and explain. Thats sounds like a data mapping problem from IT, which signals more issues internally at Carnival at the moment. Not a good sign for many potential cruisers coming back and hunting for a cruise unaware that they may not be viewing the best offers that should be available to them. I'll send that one up the bearded line. Edited May 8, 2015 by eponym Link to comment Share on other sites More sharing options...
eponym Posted May 8, 2015 #23 Share Posted May 8, 2015 (edited) Seriously?? What a ridiculous comment! and... we enjoy the ridiculous comments along with the ridiculous policy implementations, and your ridiculous ridicule. All is well and balanced in cruiserland. Edited May 8, 2015 by eponym Link to comment Share on other sites More sharing options...
Muumuu Posted May 8, 2015 #24 Share Posted May 8, 2015 Severa years ago I found myself with two guest numbers. It occurred when I booked via another source. Took me 18 months of phone calls and emails but it was finally rectified I now check past guest numbers of each family member going against our records right after I book. Link to comment Share on other sites More sharing options...
maldenmusic Posted May 8, 2015 Author #25 Share Posted May 8, 2015 Thanks for the help fellow cruisers. I don't give a rat's *** about the Past Guest Party-went to 2 of them and decided they weren't worth the hassle. And as for the Gold pins, I have several of them I'll never use. I've already had to get this fixed once and it seems like CCL could make a way to keep better records of their "loyal" customers.:rolleyes: Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now