LeeRB Posted October 21, 2015 #626 Share Posted October 21, 2015 I didn't sign up for Verizon's Smart Rewards until recently and haven't been chasing the gift cards all that long. I hadn't seen the RCCL certificates before. From what I saw on it looked like some people were doing a grab and go on the Carnival cards, just wanted to let everyone know to look closely at them so someone didn't grab a bunch of certificated that they didn't want. I have seen, I think it was cards from Celebrity before, which were pretty much like the RCCL certificates, new bookings only. Link to comment Share on other sites More sharing options...
Rod in Az Posted October 22, 2015 #627 Share Posted October 22, 2015 (edited) For those of you that have been curious about what happened with this issue: Just FYI, I got my order of the $500 cards a couple of days ago (Sept. 29th), and one of them had no value. I called and am now waiting for a resolution. I'll let you all know how it turns out... The issue was resolved today, Oct. 22nd. To make a long story short, I am receiving a refund for the purchase amount and the points used during the purchase. For those of you that are interested in how it was taken care of, here is what happened: I telephoned the Customer Service number and spoke to a very pleasant representative. After looking up the order, and listening to my issue with the $500 card having no value, she took all of the information and told me it would be sent to their investigation team. She also told me it could be up to 15 days before I heard back. Having heard nothing by October 15th, I telephoned again and spoke with another representative who looked the order up and told me that the issue was still being investigated, but should be resolved within 5 business days. Today, the original representative telephoned me back with the results of their inquiry. She explained that Carnival reported to them that the card had been used for the full value of $500 on Sept. 28th. She said that since the card was not in my possession until September 29th, it was obvious that I had not used it. She told me that she wanted to just issue a new card and send it out, but they currently have no $500 or $100 cards, so they would refund my purchase to the credit card that it was purchased with (while that hasn't happened yet, I have no doubt that it will). I didn't think to ask about the points used for the purchase, but a quick check of the account shows that the points have already been refunded to my account. So, for what it is worth, always check your cards balance when you get them in case someone has managed to "hack" the number and use it. Another suggestion if you are getting more than one order and putting the cards together, write the card numbers (at least the last 4 digits) on the invoice so you know what order the card was in, as that is important in their ability to follow up on any problems. While I wish that they had been able to replace the card, I'm satisfied with their response, was very pleased with the interaction with their representatives, and wanted to pass that on to all who were interested. Edited October 22, 2015 by Rod in Az Link to comment Share on other sites More sharing options...
ranchette Posted October 22, 2015 #628 Share Posted October 22, 2015 For those of you that have been curious about what happened with this issue: The issue was resolved today, Oct. 22nd. To make a long story short, I am receiving a refund for the purchase amount and the points used during the purchase. For those of you that are interested in how it was taken care of, here is what happened: I telephoned the Customer Service number and spoke to a very pleasant representative. After looking up the order, and listening to my issue with the $500 card having no value, she took all of the information and told me it would be sent to their investigation team. She also told me it could be up to 15 days before I heard back. Having heard nothing by October 15th, I telephoned again and spoke with another representative who looked the order up and told me that the issue was still being investigated, but should be resolved within 5 business days. Today, the original representative telephoned me back with the results of their inquiry. She explained that Carnival reported to them that the card had been used for the full value of $500 on Sept. 28th. She said that since the card was not in my possession until September 29th, it was obvious that I had not used it. She told me that she wanted to just issue a new card and send it out, but they currently have no $500 or $100 cards, so they would refund my purchase to the credit card that it was purchased with (while that hasn't happened yet, I have no doubt that it will). I didn't think to ask about the points used for the purchase, but a quick check of the account shows that the points have already been refunded to my account. So, for what it is worth, always check your cards balance when you get them in case someone has managed to "hack" the number and use it. Another suggestion if you are getting more than one order and putting the cards together, write the card numbers (at least the last 4 digits) on the invoice so you know what order the card was in, as that is important in their ability to follow up on any problems. While I wish that they had been able to replace the card, I'm satisfied with their response, was very pleased with the interaction with their representatives, and wanted to pass that on to all who were interested. How did you know the card had no value? How did you check the value? Link to comment Share on other sites More sharing options...
fl_couple Posted October 22, 2015 #629 Share Posted October 22, 2015 How did you know the card had no value? How did you check the value? If you google "Carnival gift card check balance" it will give you the link to input the card number and the pin (which you will have to scratch off the card to see). I don't think I can paste the link here, but I will give it a try: https://www.carnivalgiftcards.com/balanceinquiry.aspx Link to comment Share on other sites More sharing options...
ranchette Posted October 22, 2015 #630 Share Posted October 22, 2015 Is there WAY TO CHECK THE VALUE WITHOUT A PIN # Link to comment Share on other sites More sharing options...
Rod in Az Posted October 22, 2015 #631 Share Posted October 22, 2015 (edited) Is there WAY TO CHECK THE VALUE WITHOUT A PIN # If you have a cruise booked, you can check the balance by going to the "My Cruise Details" page. Under the "My Billing" tab, you will see a "Make a Payment" button. Once you click on the button you will be taken to a "Payment Information" page. About half way down the page you will see "Use a Carnival Gift Card". Once you click on "Use a Carnival Gift Card" it will display a text box where you can enter as many cards as you want (one at a time individually) without the PIN to check the balance. Once there, click on the ""Check Balance" button and it will display the balance beneath the text box. Sent from my iPhone using Tapatalk Edited October 22, 2015 by Rod in Az Link to comment Share on other sites More sharing options...
sarmat1 Posted October 22, 2015 #632 Share Posted October 22, 2015 So, for what it is worth, always check your cards balance when you get them in case someone has managed to "hack" the number and use it. It's for this very reason that I immediately apply the cards I get to my booking. I don't want them sitting around and find out at some later date that one or more got hacked. Much safer for the funds to be sitting with Carnival. Link to comment Share on other sites More sharing options...
cruizinisthebest Posted October 22, 2015 #633 Share Posted October 22, 2015 It's for this very reason that I immediately apply the cards I get to my booking. I don't want them sitting around and find out at some later date that one or more got hacked. Much safer for the funds to be sitting with Carnival. Yup. I agree. I used to hold them and still do for the ones I get for obc because I have no choice. But those I get for payment are applied right away. And I check the balances on every one as soon as I receive them. Sent from my SCH-I435 using Tapatalk Link to comment Share on other sites More sharing options...
tlreze Posted October 22, 2015 #634 Share Posted October 22, 2015 Can I use these to call in and prepay my gratuities? I can't find a place online to pay gratuities like I do with NCL Link to comment Share on other sites More sharing options...
ArkTraveler82 Posted October 23, 2015 #635 Share Posted October 23, 2015 Can I use these to call in and prepay my gratuities? I can't find a place online to pay gratuities like I do with NCL Yes you can. When I booked my Carnival cruise, I had the option to add prepaid gratuities to the booking but I didn't select the option at that time. As far as I understand, there is no where on the website to add gratuities to an existing booking so I called Carnival and prepaid them with the gift cards. Link to comment Share on other sites More sharing options...
ready2cruzagain Posted October 23, 2015 #636 Share Posted October 23, 2015 If you have a cruise booked, you can check the balance by going to the "My Cruise Details" page. Under the "My Billing" tab, you will see a "Make a Payment" button. Once you click on the button you will be taken to a "Payment Information" page. About half way down the page you will see "Use a Carnival Gift Card". Once you click on "Use a Carnival Gift Card" it will display a text box where you can enter as many cards as you want (one at a time individually) without the PIN to check the balance. Once there, click on the ""Check Balance" button and it will display the balance beneath the text box. Sent from my iPhone using Tapatalk So, how do you check the balance if the cruise is paid off? I am getting ready to order more but our cruises are paid off and I want to apply them to gratuities and then our S & S card. Link to comment Share on other sites More sharing options...
cruizinisthebest Posted October 23, 2015 #637 Share Posted October 23, 2015 So, how do you check the balance if the cruise is paid off? I am getting ready to order more but our cruises are paid off and I want to apply them to gratuities and then our S & S card. Just go to book an excursion. When you get to the payment page, click on pay with a gift card then check the balance and back out. The physical cards do have a pin# to use if you scratch off the Grey panel on the back. Then you can use the regular check gift card balance tool on Carnivalgiftcards dot com. Sent from my SCH-I435 using Tapatalk Link to comment Share on other sites More sharing options...
fl_couple Posted October 23, 2015 #638 Share Posted October 23, 2015 Just go to book an excursion. When you get to the payment page, click on pay with a gift card then check the balance and back out. The physical cards do have a pin# to use if you scratch off the Grey panel on the back. Then you can use the regular check gift card balance tool on Carnivalgiftcards dot com. Sent from my SCH-I435 using Tapatalk Without going to a payment page you can also just go to the "check your balance" here! https://www.carnivalgiftcards.com/balanceinquiry.aspx Link to comment Share on other sites More sharing options...
cruizinisthebest Posted October 23, 2015 #639 Share Posted October 23, 2015 Without going to a payment page you can also just go to the "check your balance" here! https://www.carnivalgiftcards.com/balanceinquiry.aspx I said that in my second paragraph. Sent from my SCH-I435 using Tapatalk Link to comment Share on other sites More sharing options...
mjkd Posted October 24, 2015 #640 Share Posted October 24, 2015 $500 cards are now available. Go get them. Link to comment Share on other sites More sharing options...
RaiderFaninNM Posted October 24, 2015 #641 Share Posted October 24, 2015 $500 cards are now available. Go get them. Hmmm do not see them but the $100 are there but have zero inventory.....? Again............... Link to comment Share on other sites More sharing options...
rmvst Posted October 24, 2015 #642 Share Posted October 24, 2015 I just checked. The 100.00 are available and they are in stock Link to comment Share on other sites More sharing options...
RaiderFaninNM Posted October 24, 2015 #643 Share Posted October 24, 2015 I just checked. The 100.00 are available and they are in stock Hmmm I place them in my basket and I get this message.... "Product has been sold out. Please remove it in order to continue check out" Link to comment Share on other sites More sharing options...
gtaylor Posted October 24, 2015 #644 Share Posted October 24, 2015 Don't see anything available. gary Link to comment Share on other sites More sharing options...
rmvst Posted October 24, 2015 #645 Share Posted October 24, 2015 on the first page it shows as available. but when you add it , it does show as unavailable. so sorry. I was going by the first page. Link to comment Share on other sites More sharing options...
cruizinisthebest Posted October 24, 2015 #646 Share Posted October 24, 2015 Usually means they will be available soon. How soon is anybody's guess. These darn cards run me crazy!:p Link to comment Share on other sites More sharing options...
ready2cruzagain Posted October 24, 2015 #647 Share Posted October 24, 2015 $500 gift cards are available right now on aarp. The $100 when you click it states it is sold out but the $500 are available. Link to comment Share on other sites More sharing options...
RaiderFaninNM Posted October 24, 2015 #648 Share Posted October 24, 2015 Both $500 & $100 cards are available now..............:D Link to comment Share on other sites More sharing options...
cruizinisthebest Posted October 24, 2015 #649 Share Posted October 24, 2015 The $100 cards are there now too! Sent from my SCH-I435 using Tapatalk Link to comment Share on other sites More sharing options...
ready2cruzagain Posted October 24, 2015 #650 Share Posted October 24, 2015 I need to get a couple more but going to wait and see if Carnival runs the Black Friday Special they did last year. 10% off for $300 and $500 but if you had a Carnival Mastercard it was 20% off. Hoping I can snag a couple of $500's and get $200 off. Here's to hoping!:D Link to comment Share on other sites More sharing options...
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