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Offers received from Club Royale (Royal Caribbean)


Daghis
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Update regarding booking tier cruises with a TA.

As noted above, I had one rep book a tier cruise and tell me that my agency couldn't be on the reservation then I had another rep tell me I could and it was booked that way.  I then used the agency transfer form on the booking where I was told they couldn't include my agency as suggested by the rep who did list the agency on a tier cruise booking.  In summary, the transfer request was denied as the cruise was booked on a casino comp rate.  I subsequently got an email from Royal indicating that a program change in March precludes casino tier cruise from being booked and credited to a travel agent.  The reservation has to stay with Casino Royale.  They did clarify the commission and said that the flat commission payments would be $50 on interiors and oceanview cabins and $100 on balconies and suites.  The response didn't indicate how non-tier cruises (comps or $ off award certificates) would be handled.  I guess I will cross that bridge once we start sailing again and begin receiving CR award offers.

 

 

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6 hours ago, OHCruisinDad said:

Update regarding booking tier cruises with a TA.

As noted above, I had one rep book a tier cruise and tell me that my agency couldn't be on the reservation then I had another rep tell me I could and it was booked that way.  I then used the agency transfer form on the booking where I was told they couldn't include my agency as suggested by the rep who did list the agency on a tier cruise booking.  In summary, the transfer request was denied as the cruise was booked on a casino comp rate.  I subsequently got an email from Royal indicating that a program change in March precludes casino tier cruise from being booked and credited to a travel agent.  The reservation has to stay with Casino Royale.  They did clarify the commission and said that the flat commission payments would be $50 on interiors and oceanview cabins and $100 on balconies and suites.  The response didn't indicate how non-tier cruises (comps or $ off award certificates) would be handled.  I guess I will cross that bridge once we start sailing again and begin receiving CR award offers.

 

 

Thank you for the update. Was the email from the Transfer Department or Casino Royale? 

 

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I wonder how they will handle it when I go to convert my existing booking into an annual casino tier comp.  These bookings are currently held by my TA.  I imagine they’ll allow it since they are already held by a TA.

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On 6/14/2020 at 8:00 AM, RFerrington said:

I wonder how they will handle it when I go to convert my existing booking into an annual casino tier comp.  These bookings are currently held by my TA.  I imagine they’ll allow it since they are already held by a TA.

yes they dont mind it at all.  i have never had a problem

 

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On 6/17/2020 at 12:29 AM, texasreb said:

NCL just announced suspended cruises through September. Is RCCL next ?

 

My thinking is yes.  And we have the Liberty booked on August 30th.  Might as well check the L&S options now and be prepared.

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Just now, OHCruisinDad said:

 

My thinking is yes.  And we have the Liberty booked on August 30th.  Might as well check the L&S options now and be prepared.

Agreed August is looking less and less likely, especially with increasing cases in Florida.

 

I am hoping that RC may return a little sooner than NCL. I honestly don’t see all lines starting back up at the same time. Speculation on my part, but basing that on demographics and which lines passengers will be most happy doing short cruises to private islands. 

 

In their (NCL’s) TA release they mentioned decision was in part due to closed ports, but that they expect to start sailings in the near future. 

 

 

 

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16 minutes ago, OHCruisinDad said:

 

My thinking is yes.  And we have the Liberty booked on August 30th.  Might as well check the L&S options now and be prepared.

When we did CR L&S they said we had to sail by February. I hope sailings start soon as we will be hard pressed to keep moving our cancelled cruises into that time frame given holiday sailings are blocked.

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8 hours ago, Spurschick said:

When we did CR L&S they said we had to sail by February. I hope sailings start soon as we will be hard pressed to keep moving our cancelled cruises into that time frame given holiday sailings are blocked.

Any more canceled dates will be canceled cruises for me. I have 5 booked Oct-Jan.

CDC is the key. They have to let up. So far they won't even talk with CLIA. Reminds of FDA not even talking with Cigar Association in May.

In light of Congressional report just released a few days ago. China knew of outbreak in October. I am calling my Congressman. The cat was out of the bag a long time ago. More Fed Gov failures in my view.

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Tonight, more bad news.

Royal Caribbean Announces Global Suspension Of Cruising

CLIA has announced the voluntarily suspension of U.S. cruise operations until September 15. We will share more details about this announcement with our guests early next week.

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1 hour ago, texasreb said:

Tonight, more bad news.

Royal Caribbean Announces Global Suspension Of Cruising

CLIA has announced the voluntarily suspension of U.S. cruise operations until September 15. We will share more details about this announcement with our guests early next week.

Hopefully can L&S for latest cancellations.

 

picked a couple of dates ready to hopefully L&S as we have 2 cruises cancelled in this latest round to add on to the 6 others already cancelled. 

 

L&s has has been the least painful thing to do. It’s better than waiting months for refunds like some of the other lines we had cruises cancelled with.

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17 minutes ago, Spurschick said:

Hopefully can L&S for latest cancellations.

 

picked a couple of dates ready to hopefully L&S as we have 2 cruises cancelled in this latest round to add on to the 6 others already cancelled. 

 

L&s has has been the least painful thing to do. It’s better than waiting months for refunds like some of the other lines we had cruises cancelled with.

We have 2 more Royals in August-we just go for the refund of the taxes & insurance.

Already had 4 cancelled-but only 10-20 days to get the refund. Our Carnival cancelled ones took longer 30-45 days. But the worst is Princess-still waiting for(only 1 thank goodness)

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11 hours ago, EZ1 said:

We have 2 more Royals in August-we just go for the refund of the taxes & insurance.

Already had 4 cancelled-but only 10-20 days to get the refund. Our Carnival cancelled ones took longer 30-45 days. But the worst is Princess-still waiting for(only 1 thank goodness)

We are having a nightmare with Princess and MSC. MSC have made their own headache. Can move our cruise (casino comp) but they charge a deposit which is given as OBC. They can’t shift the deposit so we have to get refund for that as have to pay again to move the cruise. We refuse to give them any money until we get original deposit back. And that cruise was the first we had cancelled and was due to sail April 11th and they still can’t work out where our money is.

 

P&O was the best closely followed by RC. L&S makes it a lot less stressful!

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Spent 2 hours on phone to CR to L&S casino booking cancelled in latest round to January. Was told that new rules mean booking has to be cancelled and rebooked so we would have to front up port fees and taxes as they wouldn’t shift those just the cabin and have to join the queue for refund of original port fees and taxes!

 

Needless to say unimpressed, especially as still waiting for refunds from our other cancelled cruises in May.

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We just had our August 30th Liberty cruise cancelled.  It was on a CR certificate and then I got a great upgrade rate to a JS.  The updated options for cancelled cruises are below.  I don't like the last line (highlighted) that excludes comped casino cruises.  I am going to try the L&S as I paid for an upgrade.  I will submit it through the TA portal and see what happens. 

 

Lift and Shift -  New Dates, possibly for already canceled cruises only and ours is still Aug. 1??

 

If you prefer to move your existing booking to a 2021 sailing – we’re happy to move you! We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2021. For example, if you are moving from a July 30th, 2020 sailing, you can move to a sailing that is the same itinerary, length, product, and stateroom category, and the sail date between June 30th, 2021 – August 30th, 2021.

• If your sailing was cancelled on:

- June 9th or 11th, 2020, please contact your Travel Advisor or call us by June 25th to move to a new sailing.

- June 23rd, 2020, please contact your Travel Advisor or call us by July 10th to move to a new sailing.

• If we don’t hear from you, we will automatically issue your Future Cruise Credit.

• Only available for sailings cancelled as part of our global suspension on May 20th, 2020 or after.

• Complimentary Casino offers are not eligible for Lift and Shift.

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We had a casino comp cruise cancelled in this last round of cancellations. While the “traditional” Lift & Shift was not allowed, we were able to move this comp (Symphony) from 1 Aug 2020 to 13 Feb 2021.  They totally honored the casino rate (we had to pay an additional $4.20 in taxes and ports fees) we had paid and moved the airline reservations to the new date ($60 fare increase). It appeared to me that the new “rule” was that you can move a cancelled casino comp to between 1 Oct 2020 - 28 Feb 2021with a price protection.  We had upgraded the comp (Inside room) to a JS for a total <cruise fare> of $516. I was very happy with this option as we are already on 6 Feb Symphony so this makes a nice B2B Symphony for us.  We were able to get the same JS for both legs.   I have no idea if we would have been allowed to change ships but we wanted to stay on Symphony so I never asked. I was so happy that they let us keep this outstanding deal we had gotten, especially after hearing so many people say they could not get their comps moved and after having had 3 casino comps “lost” already, as the result of previous rounds of cancellations. My casino CS rep was Austin and I cannot be happier with this particular outcome.

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4 hours ago, RFerrington said:

We had a casino comp cruise cancelled in this last round of cancellations. While the “traditional” Lift & Shift was not allowed, we were able to move this comp (Symphony) from 1 Aug 2020 to 13 Feb 2021.  They totally honored the casino rate (we had to pay an additional $4.20 in taxes and ports fees) we had paid and moved the airline reservations to the new date ($60 fare increase). It appeared to me that the new “rule” was that you can move a cancelled casino comp to between 1 Oct 2020 - 28 Feb 2021with a price protection.  We had upgraded the comp (Inside room) to a JS for a total <cruise fare> of $516. I was very happy with this option as we are already on 6 Feb Symphony so this makes a nice B2B Symphony for us. 

 100% on the new rule, we were able to do the same, also were able to move from Symphony to Harmony with a very small addition to taxes and port fees.

Ours was Sept 20 to Jan 21

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We are having success as well, but on hold forever.  Problem is we had some prepaid cruise planner items, which is causing the invoice to show an excess payment when in fact nominal increases in taxes are due for both cruises being moved.

 

 

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2 hours ago, lazydayz said:

We are having success as well, but on hold forever.  Problem is we had some prepaid cruise planner items, which is causing the invoice to show an excess payment when in fact nominal increases in taxes are due for both cruises being moved.

 

 

We had this problem, too.  Ended with a “credit” balance which screwed up the airfare final payment.  I will call and take care of that on Friday. It should be sorted out by then.

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21 hours ago, RFerrington said:

We had a casino comp cruise cancelled in this last round of cancellations. While the “traditional” Lift & Shift was not allowed, we were able to move this comp (Symphony) from 1 Aug 2020 to 13 Feb 2021.  They totally honored the casino rate (we had to pay an additional $4.20 in taxes and ports fees) we had paid and moved the airline reservations to the new date ($60 fare increase). It appeared to me that the new “rule” was that you can move a cancelled casino comp to between 1 Oct 2020 - 28 Feb 2021with a price protection.  We had upgraded the comp (Inside room) to a JS for a total <cruise fare> of $516. I was very happy with this option as we are already on 6 Feb Symphony so this makes a nice B2B Symphony for us.  We were able to get the same JS for both legs.   I have no idea if we would have been allowed to change ships but we wanted to stay on Symphony so I never asked. I was so happy that they let us keep this outstanding deal we had gotten, especially after hearing so many people say they could not get their comps moved and after having had 3 casino comps “lost” already, as the result of previous rounds of cancellations. My casino CS rep was Austin and I cannot be happier with this particular outcome.

 

16 hours ago, PompeySailor said:

 100% on the new rule, we were able to do the same, also were able to move from Symphony to Harmony with a very small addition to taxes and port fees.

Ours was Sept 20 to Jan 21

 

8 hours ago, lazydayz said:

We are having success as well, but on hold forever.  Problem is we had some prepaid cruise planner items, which is causing the invoice to show an excess payment when in fact nominal increases in taxes are due for both cruises being moved.

 

 

 

Sounds like a good outcome for your changes.  We are booked in early November and on a B2B in late January and are not able to cruise over the holidays so not sure what I will end up doing.  We had a similar casino upgrade to a JS on the 8/30 Liberty that was just cancelled.  Hopefully I can move the whole thing forward as I have a two to three week window in February/March where I could book my replacement cruise.  We are doing our tier cruises as a B2B in mid-March.  Maybe I can make it a B3B. :classic_biggrin:

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On 6/24/2020 at 1:21 AM, RFerrington said:

We had a casino comp cruise cancelled in this last round of cancellations. While the “traditional” Lift & Shift was not allowed, we were able to move this comp (Symphony) from 1 Aug 2020 to 13 Feb 2021.  They totally honored the casino rate (we had to pay an additional $4.20 in taxes and ports fees) we had paid and moved the airline reservations to the new date ($60 fare increase). It appeared to me that the new “rule” was that you can move a cancelled casino comp to between 1 Oct 2020 - 28 Feb 2021with a price protection.  We had upgraded the comp (Inside room) to a JS for a total <cruise fare> of $516. I was very happy with this option as we are already on 6 Feb Symphony so this makes a nice B2B Symphony for us.  We were able to get the same JS for both legs.   I have no idea if we would have been allowed to change ships but we wanted to stay on Symphony so I never asked. I was so happy that they let us keep this outstanding deal we had gotten, especially after hearing so many people say they could not get their comps moved and after having had 3 casino comps “lost” already, as the result of previous rounds of cancellations. My casino CS rep was Austin and I cannot be happier with this particular outcome.

Did you use one PRIME inside offer, and got the JS booking for only $516 in total ?

I still have my 2019, and 2020 to use. My wife has hers 2020 to use.

I have 5 cruises booked between Oct 3 and first week of January. It is looking doubtful on any making. May just go ahead and cancel some.

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