travelgoddess1 Posted July 1, 2017 #1651 Share Posted July 1, 2017 Here is a situation that I have not run into before....and wondering if any of you have:While on Freedom we booked the Vision Panama Canal cruise. When we got home, I noticed that on the website the port charges/taxes were considerably lower than what we were charged (by over $50/pp). I called and asked to have them corrected. They ultimately told me that if they were lower when we boarded the ship (in Nov. 2018), we could ask at the pier during check-in and receive on-board credit.:rolleyes: This sounds rather strange to me. It sounds strange to me, too. I would call back, speak to another agent, and if necessary, ask to speak to the Resolution department.:confused: Link to comment Share on other sites More sharing options...
truffles2 Posted July 1, 2017 #1652 Share Posted July 1, 2017 The rep I was talking to did consult a supervisor. I thought I was posting this on the D+m thread--will copy and send it over there. Not paying attention this morning:rolleyes: Link to comment Share on other sites More sharing options...
Blizzard54 Posted July 1, 2017 #1653 Share Posted July 1, 2017 Vojtech is a hard-worker! Instead of sitting behind his computer he pitches in and tends bar, serves, etc. :cocktail: Silly me, I thought that was their job..... We have had a couple concierges that do not seem to think so. We had a cruise earlier this year where it would take 20-25 minutes to get our first drink. We started stopping at a bar and got a drink before we entered the lounge. Link to comment Share on other sites More sharing options...
SherriZ366 Posted July 1, 2017 #1654 Share Posted July 1, 2017 You are so right about the services of the concierge, Karen! Can anyone comment on Carlington now on the Liberty? We have found that new concierges sometimes are sort of overwhelmed by a passenger dynamic that is new to them.Have heard great things about Carlington from a friend and other folks who sailed with him on FR, when he was DL Concierge. Link to comment Share on other sites More sharing options...
SherriZ366 Posted July 1, 2017 #1655 Share Posted July 1, 2017 Dudley Jean has always been excellent with us - we will be on Oasis for 3 weeks pretty soon, looking forward to seeing him and the entire Oasis crew again.Glad to hear it. We will be sailing with Dudley Jean in 7 weeks. Link to comment Share on other sites More sharing options...
SherriZ366 Posted July 1, 2017 #1656 Share Posted July 1, 2017 I don't typically have much interaction with DL concierges but I did have a few issues on Oasis in early June and found Beatrice to be extremely friendly and helpful. Basically, I got charged for what should have been free Sea Pass Diamond drinks and guest relations tried to tell me those were only good for beer/wine/soda (which I obviously knew was incorrect) and when the agent called some sort of supervisor, he supported the incorrect understanding. I brought this to Beatrice's attention and she not only removed the charges but thanked me for alerting her so she could take measures to better educate guest relations. She also told me to come straight to her in the future (which I did have to do one more time). So naturally I just noticed she's now on vacation and won't be in the DL for my July 9th Oasis cruise. Not a big deal, just curious, anyone have experience with Dudley Jean? Beatrice straightened out a few things for us when we sailed on OA last February. She is an excellent Concierge. Link to comment Share on other sites More sharing options...
SherriZ366 Posted July 1, 2017 #1657 Share Posted July 1, 2017 Is it my imagination or did the spread sheet used to have a Genie section too, or am I just missing the tab?We used to have a Genie section on the Google Doc but there is now a separate thread on the RCI Board for Genies. I think you can find it using the search function. If I find the link, I will post it. Link to comment Share on other sites More sharing options...
SherriZ366 Posted July 1, 2017 #1658 Share Posted July 1, 2017 Link to Google Doc https://docs.google.com/spreadsheets/d/1Pz4Im5qh4cqd1zE5A9srLm3wGd0_SNZwTdbLTa59EF4/edit#gid=0 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted July 1, 2017 #1659 Share Posted July 1, 2017 Have heard great things about Carlington from a friend and other folks who sailed with him on FR, when he was DL Concierge. He used to fill in on Enchantment as well Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
SherriZ366 Posted July 1, 2017 #1660 Share Posted July 1, 2017 He used to fill in on Enchantment as well Sent from my HTC One_M8 using Forums mobile app I think he is going to fill in on EN again -- alternating between LB and EN. Link to comment Share on other sites More sharing options...
SherriZ366 Posted July 1, 2017 #1661 Share Posted July 1, 2017 Link to Current Genie Thread: http://boards.cruisecritic.com/showthread.php?t=2494761&highlight=genie Link to comment Share on other sites More sharing options...
Bonnielass Posted July 1, 2017 #1662 Share Posted July 1, 2017 He used to fill in on Enchantment as well Sent from my HTC One_M8 using Forums mobile app Put M J in the training school so he can teach future conceirge s how it should be done. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
scorpluvsdolphins Posted July 4, 2017 #1663 Share Posted July 4, 2017 On the Enchantment Willy is the concierge and Jorge G is in the diamond lounge. I thought I gave this information before I left but maybe I didn't. I just got off the EN: CL Willie DL Jorge G Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
SherriZ366 Posted July 4, 2017 #1664 Share Posted July 4, 2017 On the Enchantment Willy is the concierge and Jorge G is in the diamond lounge. I thought I gave this information before I left but maybe I didn't. I just got off the EN: CL Willie DL Jorge G Sent from my iPhone using Forums Thanks for the information -- I updated the Google Doc. https://docs.google.com/spreadsheets/d/1Pz4Im5qh4cqd1zE5A9srLm3wGd0_SNZwTdbLTa59EF4/edit#gid=0 Link to comment Share on other sites More sharing options...
SherriZ366 Posted July 7, 2017 #1665 Share Posted July 7, 2017 From a friend who is on Radiance, Ricardo Sanchez who went to the to DL on 6-25 will be there until 10-7-2017. I updated the Google Doc: https://docs.google.com/spreadsheets/d/1Pz4Im5qh4cqd1zE5A9srLm3wGd0_SNZwTdbLTa59EF4/edit#gid=0 Link to comment Share on other sites More sharing options...
KAYTWO Posted July 7, 2017 #1666 Share Posted July 7, 2017 From a friend who is on Radiance, Ricardo Sanchez who went to the to DL on 6-25 will be there until 10-7-2017. I updated the Google Doc: https://docs.google.com/spreadsheets/d/1Pz4Im5qh4cqd1zE5A9srLm3wGd0_SNZwTdbLTa59EF4/edit#gid=0 Will Laura be back on after Ricardo? Would love to catch up with her on our next cruise. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
SherriZ366 Posted July 8, 2017 #1667 Share Posted July 8, 2017 Will Laura be back on after Ricardo? Would love to catch up with her on our next cruise. Sent from my iPad using Forums I will check with my friend who just got off Radiance. Link to comment Share on other sites More sharing options...
38anchor Posted July 10, 2017 #1668 Share Posted July 10, 2017 I have just seen on the master spreadsheet that the diamond lounge will be closed on all Asia sailings on Voyager. We are sailing Hk to Singapore in October and are very disappointed to read this. Does anyone know why and what will be provided in its place. Link to comment Share on other sites More sharing options...
CAT GIRL Posted July 10, 2017 #1669 Share Posted July 10, 2017 I have just seen on the master spreadsheet that the diamond lounge will be closed on all Asia sailings on Voyager. We are sailing Hk to Singapore in October and are very disappointed to read this. Does anyone know why and what will be provided in its place. I would suspect that you will have access to the Concierge Lounge. There just aren't that many Crown and Anchor members on the Asian sailings to have both open. This has been my experience on the 2 Asian sailings that I've done. Link to comment Share on other sites More sharing options...
PH8 Posted July 13, 2017 #1670 Share Posted July 13, 2017 Is it still Beatrice Chirmus still in the DL on OA??? Link to comment Share on other sites More sharing options...
Rare island lady Posted July 13, 2017 #1671 Share Posted July 13, 2017 Beatrice straightened out a few things for us when we sailed on OA last February. She is an excellent Concierge. That she is!! One of the best, a real sweetheart!! :* Link to comment Share on other sites More sharing options...
Rare island lady Posted July 13, 2017 #1672 Share Posted July 13, 2017 Have heard great things about Carlington from a friend and other folks who sailed with him on FR, when he was DL Concierge. Wasn't he DL concierge on Enchantment? If that is the same one, he is a really nice guy...very welcoming. :) Link to comment Share on other sites More sharing options...
PH8 Posted July 13, 2017 #1673 Share Posted July 13, 2017 That she is!! One of the best, a real sweetheart!! :* Thanks!! I knew it wasn't Dudley.... Yes,Carlington was on EN.. Link to comment Share on other sites More sharing options...
DShock Posted July 13, 2017 #1674 Share Posted July 13, 2017 Anyone have an email address for the Concierge on Oasis, I believe its Dudley Jean . Link to comment Share on other sites More sharing options...
Clarea Posted July 13, 2017 #1675 Share Posted July 13, 2017 Anyone have an email address for the Concierge on Oasis, I believe its Dudley Jean . See the document: https://docs.google.com/spreadsheets/d/1Pz4Im5qh4cqd1zE5A9srLm3wGd0_SNZwTdbLTa59EF4/edit#gid=0 Link to comment Share on other sites More sharing options...
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