Relax Cruiser Posted December 19, 2015 #1 Share Posted December 19, 2015 (edited) Hi All, I am trying to fill out our personal details on the Guest Information Section and I am unable to select USA as Country of Residency because it is not there in the drop down menu. Is that a common thing? If so, what do I put? If it's not common do I need to call my TA to complete it? Because of which I cannot fill out my information. Thanks. Edited December 19, 2015 by firsttime_cruiser2015 Link to comment Share on other sites More sharing options...
Colo Cruiser Posted December 19, 2015 #2 Share Posted December 19, 2015 Hi All, I am trying to fill out our personal details on the Guest Information Section and I am unable to select USA as Country of Residency because it is not there in the drop down menu. Is that a common thing? If so, what do I put? If it's not common do I need to call my TA to complete it? Because of which I cannot fill out my information. Thanks. Are you trying to make a booking? Link to comment Share on other sites More sharing options...
chrysalis Posted December 19, 2015 #3 Share Posted December 19, 2015 Look again for "United States"....I see it on the list Link to comment Share on other sites More sharing options...
Kamloops50 Posted December 19, 2015 #4 Share Posted December 19, 2015 United States quite often is the default value in the cruise line forms. Link to comment Share on other sites More sharing options...
Husky61 Posted December 19, 2015 #5 Share Posted December 19, 2015 Hi All, I am trying to fill out our personal details on the Guest Information Section and I am unable to select USA as Country of Residency because it is not there in the drop down menu. Is that a common thing? If so, what do I put? If it's not common do I need to call my TA to complete it? Because of which I cannot fill out my information. Thanks. Call Princess! Link to comment Share on other sites More sharing options...
likeadisguise Posted December 19, 2015 #6 Share Posted December 19, 2015 It may be toward (or at) the top of the list, rather than where it would come alphabetically. Link to comment Share on other sites More sharing options...
Relax Cruiser Posted December 19, 2015 Author #7 Share Posted December 19, 2015 (edited) I've already made the booking yes, and this is the part where we have to fill out the Guest Information after logging into our booking. I looked the entire list from top to bottom. All I can see is United States Minor Outlining Islands which I presume is not USA.:confused: I've taken a screenshot, but not sure how I can post it? I hope this works. I am sure my eyes are missing something. So any help would be appreciated. And it was not default as well nor at the top of the list. Edited December 19, 2015 by firsttime_cruiser2015 Link to comment Share on other sites More sharing options...
waltd Posted December 19, 2015 #8 Share Posted December 19, 2015 (edited) Just curious have you sailed with Princess before? If so was your last known address in the United States or did you sign in before outside of the United States? Best bet call Princess on Monday. Not sure anyone would be in the office on a weekend that could help you with the problem. Edited December 19, 2015 by waltd Link to comment Share on other sites More sharing options...
rdcruisin Posted December 19, 2015 #9 Share Posted December 19, 2015 I've already made the booking yes, and this is the part where we have to fill out the Guest Information after logging into our booking. I looked the entire list from top to bottom. All I can see is United States Minor Outlining Islands which I presume is not USA.:confused: I've taken a screenshot, but not sure how I can post it?I hope this works. I am sure my eyes are missing something. So any help would be appreciated. And it was not default as well nor at the top of the list. That's really weird. When I go into the page I see United States below United Kingdom and above United States Minor Outlining Islands. Could be just a temporary glitch in the program with your computer. Try again tomorrow. If that doesn't work, call Princess. Good luck. Link to comment Share on other sites More sharing options...
Relax Cruiser Posted December 19, 2015 Author #10 Share Posted December 19, 2015 Just curious have you sailed with Princess before? If so was your last known address in the United States or did you sign in before outside of the United States? Best bet call Princess on Monday. Not sure anyone would be in the office on a weekend that could help you with the problem. This will be my first sailing with Princess, so would not have had my details entered before. My contact address above is registered as USA but "Country of Residence" cannot see USA on the list. Guess I will call Princess on Monday and ask them to fill it out! Link to comment Share on other sites More sharing options...
Relax Cruiser Posted December 19, 2015 Author #11 Share Posted December 19, 2015 That's really weird. When I go into the page I see United States below United Kingdom and above United States Minor Outlining Islands. Could be just a temporary glitch in the program with your computer. Try again tomorrow. If that doesn't work, call Princess. Good luck. I thought it was a problem with my eyes lol and that I was missing something. Even asked dh to have a look and he couldnt find anything. Cheers, truly hope its a computer glitch, if not will call Princess on Monday and let them know! Link to comment Share on other sites More sharing options...
whatcruiseisnext Posted December 19, 2015 #12 Share Posted December 19, 2015 Princess is available on Saturdays and Sundays. You don't have to wait until Monday. Link to comment Share on other sites More sharing options...
Bruinboy Posted December 19, 2015 #13 Share Posted December 19, 2015 First time ... Remember something similar happening to us, but finally found it. Not sure if I tried typing it in, or if it showed up in another way to access the form ... I don't recall, but I remember something similar happening. Filled mine out a year ago, so hard to remember the glitch. Tell us how it was finally resolved. Link to comment Share on other sites More sharing options...
skynight Posted December 19, 2015 #14 Share Posted December 19, 2015 Interesting. I just looked at my booking and United States is available in all the drop down option boxes. I would, reboot. If it still isn't there you really have to call Princess. Link to comment Share on other sites More sharing options...
CruisingJs Posted December 20, 2015 #15 Share Posted December 20, 2015 Try clearing your browser history. Sometimes that makes weird things go away. Link to comment Share on other sites More sharing options...
Relax Cruiser Posted December 20, 2015 Author #16 Share Posted December 20, 2015 First time ... Remember something similar happening to us, but finally found it. Not sure if I tried typing it in, or if it showed up in another way to access the form ... I don't recall, but I remember something similar happening. Filled mine out a year ago, so hard to remember the glitch. Tell us how it was finally resolved. Will call Princess tomorrow and update here on how it was resolved! Link to comment Share on other sites More sharing options...
Relax Cruiser Posted December 20, 2015 Author #17 Share Posted December 20, 2015 Interesting. I just looked at my booking and United States is available in all the drop down option boxes. I would, reboot. If it still isn't there you really have to call Princess. Try clearing your browser history. Sometimes that makes weird things go away. Thanks. I have done that and it still does not work. Will call Princess and enquire with them. Link to comment Share on other sites More sharing options...
Rare PescadoAmarillo Posted December 20, 2015 #18 Share Posted December 20, 2015 Sometimes the US and Canada appears at the top of such lists, not in their correct alphabetical position. Link to comment Share on other sites More sharing options...
Rare sonomaphil Posted December 20, 2015 #19 Share Posted December 20, 2015 Use a different browser. Link to comment Share on other sites More sharing options...
riclop Posted December 20, 2015 #20 Share Posted December 20, 2015 I have never had a problem. Link to comment Share on other sites More sharing options...
LeeW Posted December 20, 2015 #21 Share Posted December 20, 2015 Use a different browser. Good advice. If you have a new version of a browser it might not be recognized by the Princess (or any other) web server. Then it defaults to presenting an old generic page which may not work at all. Two solutions to this: 1. Have two browsers available on your computer since both won't be upgraded at the same time. 2. Never use automatic updates and wait a month or so after a new browser comes out before installing it. Link to comment Share on other sites More sharing options...
easyboy Posted December 21, 2015 #22 Share Posted December 21, 2015 When paying for my cruise on their web a few weeks back, their system was requiring a "District" after "City" on address portion for credit card. Called Princess. They said it was not what their screen shows. Frustrated after the call, I just rebooted my system, used same browser, and didn't encounter the problem anymore. Link to comment Share on other sites More sharing options...
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