RyanR1982 Posted January 25, 2016 #1 Share Posted January 25, 2016 My partner and I are planning a holiday to Hawaii for Christmas 2017..... We want to know if princess will provide this service for us. I emailed office and they said they can't guarantee it. Link to comment Share on other sites More sharing options...
pklein9747 Posted January 25, 2016 #2 Share Posted January 25, 2016 As to the interpreter, I worked with a woman who was a certified ASL interpreter and she cruised often to provide her services. Here is a CC post from a few years ago: http://boards.cruisecritic.com/showthread.php?t=752960. Looks like you need to fax a formal request for an interpreter. Link to comment Share on other sites More sharing options...
sassyredhat Posted January 26, 2016 #3 Share Posted January 26, 2016 We took our deaf son and DIL to Hawaii with us and PCL provided 2 interpreters for them. It was awesome. They were with them on the ship and on tours. Patti Link to comment Share on other sites More sharing options...
SadieN Posted January 26, 2016 #4 Share Posted January 26, 2016 There are several threads on the Disabled Cruising board. Link to comment Share on other sites More sharing options...
RyanR1982 Posted January 26, 2016 Author #5 Share Posted January 26, 2016 Patti Thanks for the info..... We want to make sure we both get to have a great holiday..... I felt by the email I got from Princess was a bit harsh and saying that they would only book one if there was other deaf people.... I can copy it if you like to see and help me understand it.... Link to comment Share on other sites More sharing options...
chengkp75 Posted January 26, 2016 #6 Share Posted January 26, 2016 While it is nice to see that Princess has provided this service in the past, please note that under the Supreme Court ruling of Specter v. NCL, this is part of the ADA that foreign flag cruise ships do not have to comply with, as this is an "internal operation or policy" of the ship. The Supreme Court required Congress to pass an amendment to the ADA specifically requiring foreign flag ships to meet all aspects of the ADA before they would consider that the ships had to meet them. Congress has yet to act. Link to comment Share on other sites More sharing options...
RyanR1982 Posted January 26, 2016 Author #7 Share Posted January 26, 2016 ???? Link to comment Share on other sites More sharing options...
sassyredhat Posted January 26, 2016 #8 Share Posted January 26, 2016 PattiThanks for the info..... We want to make sure we both get to have a great holiday..... I felt by the email I got from Princess was a bit harsh and saying that they would only book one if there was other deaf people.... I can copy it if you like to see and help me understand it.... Welcome. Our cruise was in 2012, so I don't know if things have changed. There may have been other deaf onboard that I was unaware of. I know that in 2014, NCL had ASL interpreters for our group of 4 who were deaf, and 2 other young people that we didn't know. I can understand PCL wanting a larger group. Interpreters are expensive. Patti Link to comment Share on other sites More sharing options...
RyanR1982 Posted January 26, 2016 Author #9 Share Posted January 26, 2016 Thanks for easing my mind patti Just want this trip to be the best for us both... Link to comment Share on other sites More sharing options...
moki'smommy Posted January 26, 2016 #10 Share Posted January 26, 2016 It may not help, but I can tell you what another cruise line does. They have certain cruises listed as a team of interpreters will be present. On all other dates, they will attempt to put a team of interpreters on board if available, but can make no guarantees in advance. They work with one outside company to supply the interpreters and will only use those who have experience with the line. The interpreters will do as much or as little with the deaf cruisers as the cruisers wish--be seated with them at dinner, attend all show, excursions, etc. Or allow the cruisers as much space as they wish. That's why they work as a team. Even with a single individual needing an interpreter, the hours are more than a single interpreter can work. Link to comment Share on other sites More sharing options...
RyanR1982 Posted January 26, 2016 Author #11 Share Posted January 26, 2016 I mainly looking for main safety announcements, small activities on ship and excursions Link to comment Share on other sites More sharing options...
sassyredhat Posted January 27, 2016 #12 Share Posted January 27, 2016 Thanks for easing my mind patti Just want this trip to be the best for us both... You're welcome. :) Even of they don't have interpreters, if the ship knows there are HI on board, it will be listed, especially for the room steward. Also, they will provide TDD's and special alarm clocks and doorbell flashers. Patti Link to comment Share on other sites More sharing options...
RyanR1982 Posted June 7, 2016 Author #13 Share Posted June 7, 2016 Just got told to have Intrepters there is an added cost.... Is that true? Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
moki'smommy Posted June 7, 2016 #14 Share Posted June 7, 2016 Just got told to have Intrepters there is an added cost.... Is that true? Sent from my iPhone using Forums mobile app Not on any line I've ever had experience with. Link to comment Share on other sites More sharing options...
RyanR1982 Posted June 7, 2016 Author #15 Share Posted June 7, 2016 My agent prob thinking it could be an added cost but will wait and see Link to comment Share on other sites More sharing options...
jpcello Posted June 7, 2016 #16 Share Posted June 7, 2016 Never heard of a cruise line charging for interpreters. Unless you're already booked with Princess, check with Royal Caribbean. I've had friends who have cruised on Royal with interpreters and friends who have worked as interpreters on Royal. Link to comment Share on other sites More sharing options...
sassyredhat Posted June 7, 2016 #17 Share Posted June 7, 2016 Just got told to have Intrepters there is an added cost.... Is that true?Sent from my iPhone using Forums mobile app We have never had to pay for interpreters on Princess or Norwegian. Haven't tried on other lines. Our deaf son and DIL usually use a deaf travel agency to book cruises. Those agencies provide the interpreters at no cost. Patti Link to comment Share on other sites More sharing options...
RyanR1982 Posted June 7, 2016 Author #18 Share Posted June 7, 2016 (edited) I do hope no added cost Edited June 7, 2016 by RyanR1982 Link to comment Share on other sites More sharing options...
Loonbeam Posted June 8, 2016 #19 Share Posted June 8, 2016 Per a contact at Princess, who needs to remain anon or basically be canned. "It depends. If there are a significant number of hearing impaired individuals who register as such, they will usually assign interpreters. However, there are less interpreters under contract with Princess than there are ships, plus the logistics of getting teams in place, etc. Sailings with more hearing impaired individuals in more active areas (like Alaska now) are more likely to have them, but there will be no guarantees. There may also be ASL fluent staff who will not serve as full interpreters but will be able to assist in areas like guest services if needed." As far as a charge... "I've never seen it, but I have heard that if there are no contracted teams available and someone really insists, they can offer to try to locate additional interpreters and the passenger may be asked to cover a small part of the cost, especially if they are the only ones on board" Link to comment Share on other sites More sharing options...
moki'smommy Posted June 8, 2016 #20 Share Posted June 8, 2016 As far as a charge... "I've never seen it, but I have heard that if there are no contracted teams available and someone really insists, they can offer to try to locate additional interpreters and the passenger may be asked to cover a small part of the cost, especially if they are the only ones on board" Repeating a rumor does not make it accurate. Unless you are able to cite a reliable source, there is no reason to consider this as Princess policy. Link to comment Share on other sites More sharing options...
Loonbeam Posted June 8, 2016 #21 Share Posted June 8, 2016 Which is why I said that. I trust the source, having worked with them over 2 years, BUT take it as reliably as you want. No Princess corp employee is going to allow themselves to be quoted on here except in an official release. Repeating a rumor does not make it accurate. Unless you are able to cite a reliable source' date=' there is no reason to consider this as Princess policy.[/quote'] Link to comment Share on other sites More sharing options...
moki'smommy Posted June 8, 2016 #22 Share Posted June 8, 2016 (edited) Which is why I said that. I trust the source, having worked with them over 2 years, BUT take it as reliably as you want. No Princess corp employee is going to allow themselves to be quoted on here except in an official release. I was thinking in terms of a written source....but the "I've never seen it but I've heard" makes it rather questionable. A multi-billion dollar company is more likely to absorb the cost of non-mandatory compliance with ADA requirements rather than to open itself to the bad press it would get from requiring a passenger to make some sort of co-pay to receive those services. I KNOW that Princess paid more for our transfers on our most recent cruise than we paid--we paid the standard cost for transfers. A princess employee decided that a member of our party could not be safely transported on their standard vehicles, so provided a private, accessible vehicle for us. That's certainly less than the cost of an interpreter...but I suppose they could have informed us that they don't have HA accessible vehicles, refunded our money, and told us to make our own arrangements. That probably would have been illegal though since we were departing from a US port. But, from Princess's standpoint, it now gets me saying that they took good care of us as opposed to that they didn't comply with the ADA requirements or couldn't handle our needs. And they have 2 future bookings from us....with likely more to come. Edited June 8, 2016 by moki'smommy Link to comment Share on other sites More sharing options...
RyanR1982 Posted July 2, 2016 Author #23 Share Posted July 2, 2016 Update: our TA has said that princess will be covering costs for us for ASL intreptors. Once hear more keep you informed Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
sassyredhat Posted July 3, 2016 #24 Share Posted July 3, 2016 Update: our TA has said that princess will be covering costs for us for ASL intreptors. Once hear more keep you informed Sent from my iPhone using Forums mobile app This has been our experience too. Patti Link to comment Share on other sites More sharing options...
moki'smommy Posted July 3, 2016 #25 Share Posted July 3, 2016 I'm learning that the access office can be a bit odd. My daughter is mobility impaired. Since we booked Princess transfers and have some needs in the room, I did the access form (as required). I got back the e-mail that they had received the form, but notifying me that "The ADA does not apply in Japan" (DUH) and "accessible transportation will be rare if available at all." Ummm....maybe they'd better figure that out in advance. The people at Houston had no problem coming up with a solution that worked. Bottom line--she will make the transportation work regardless of what Princess supplies, but some things are a lot more reasonable than others. Link to comment Share on other sites More sharing options...
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