Suebiker Posted July 29, 2016 #1 Share Posted July 29, 2016 Hi Just wondering if anybody can help me. I may be missing the obvious here - but is there an email address where I can contact P and O regarding my cruise personaliser. I have tried to contact them via phone but have waited to be connected to an operator for over 20mins now. I have looked on the website for other ways to contact them ie . live chat or email but with no success. Am I missing the obvious - is it staring me in the face? Can anybody help? Alternatively - has anybody else experienced a problem with their cruise personaliser ? I can log into it fine - I can get all the info I need apart from my "To do list". Everytime I log in it says loading "to do list" but it never loads - therefore I can't input all our details, passport, insurance etc. Anybody else experienced this and know how to fix it. Thanks Sue Link to comment Share on other sites More sharing options...
shallwe Posted July 29, 2016 #2 Share Posted July 29, 2016 I've had the same problem too over the last week. Fortunately I downloaded and printed my tickets for my upcoming cruise the previous week. Link to comment Share on other sites More sharing options...
Sunshine Boy Posted July 29, 2016 #3 Share Posted July 29, 2016 Try the preparing to go tab should give you access to the areas you require The to do list is just shortcuts to the same pages Link to comment Share on other sites More sharing options...
Garfunkel Posted July 29, 2016 #4 Share Posted July 29, 2016 My 'to do' list has never opened yet! Been trying for weeks. On iPad, may try on PC, that might help. Link to comment Share on other sites More sharing options...
PhilJamesWill Posted July 29, 2016 #5 Share Posted July 29, 2016 The email address is customerservices@pocruises.com The To Do list doesn't load on my cruise personaliser either. It used to work but it doesn't now and I'm accessing it the same way as before. As sunshine boy said, you can access everything from the tabs. Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Suebiker Posted July 29, 2016 Author #6 Share Posted July 29, 2016 Thanks everyone for all your helpful replies - glad it's not just me then. Didn't realise that you could do this via the tabs at the top. Many thanks I have just noticed that there will be no access to the cruise personaliser on Sunday the 31st of July. So maybe they will be working on the system. Here's hoping Looking forward to our holiday, surprised we've been allocated our cabin already and we've still got ten weeks before we go!!! Sue Link to comment Share on other sites More sharing options...
majortom10 Posted July 29, 2016 #7 Share Posted July 29, 2016 (edited) I cannot even log in it says my cruise has passed its date which it hasnt it isnt until 9/10/2016 and I have logged in previously to view excursions and speciality dining so know it was working.:confused: Edited July 29, 2016 by majortom10 Link to comment Share on other sites More sharing options...
Suebiker Posted July 29, 2016 Author #8 Share Posted July 29, 2016 I cannot even log in it says my cruise has passed its date which it hasnt it isnt until 9/10/2016 and I have logged in previously to view excursions and speciality dining so know it was working.:confused: It seems as though they have some major problems with the system. Lets hop it is fixed soon. Sue Link to comment Share on other sites More sharing options...
periscope10 Posted July 29, 2016 #9 Share Posted July 29, 2016 I had problems getting my list as well but found you can access your To Do List by going into Preparing to Go and then clicking Personal Details. Link to comment Share on other sites More sharing options...
terrierjohn Posted July 29, 2016 #10 Share Posted July 29, 2016 They are having IT problems with the personaliser, I exchanged e-mails with them when I had similar issues, I could not get the To do list to load using Chrome, MS Ie, or MS Edge, but it worked when I used the Firefox browser. The last info I had was they had not found the problem, but if they now have planned down time it looks as though they may have a fix. Whether it works or not is of course a whole different ball game. Link to comment Share on other sites More sharing options...
Garfunkel Posted July 30, 2016 #11 Share Posted July 30, 2016 Working fine for me, with Firefox. Link to comment Share on other sites More sharing options...
Cruise Puss Posted July 30, 2016 #12 Share Posted July 30, 2016 We booked a cruise yesterday with them (29th July) and were told they had major issues with the website generally and it was having maintenance done on it. Link to comment Share on other sites More sharing options...
vinniega64 Posted July 30, 2016 #13 Share Posted July 30, 2016 slowest web page ever, notice its down for mainteance on Sunday, hope it speeds it up Link to comment Share on other sites More sharing options...
dial5546 Posted July 30, 2016 #14 Share Posted July 30, 2016 slowest web page ever, notice its down for mainteance on Sunday, hope it speeds it up It took me an hour and half to book our seats for the flight at midnight It takes forever on there :rolleyes: Link to comment Share on other sites More sharing options...
amajaa Posted July 30, 2016 #15 Share Posted July 30, 2016 There are people complaining about this same problem on all the different Facebook pages. Fortunately we have a few months before we have to print off ours but I will try going in via the preparing to go tab to see if that works for me. Link to comment Share on other sites More sharing options...
tokyo Posted July 31, 2016 #16 Share Posted July 31, 2016 Pando have been having problems with the web site since early June. :mad: Link to comment Share on other sites More sharing options...
Florry Posted August 6, 2016 #17 Share Posted August 6, 2016 I can't get my e-tickets because it's saying I haven't updated my 'to do' which I did ages ago. I can't update my 'to do' because whatever browser I use I can't get access. I can't get it updated by phoning because I can't get through. Come on P&O !!!!!!!! Link to comment Share on other sites More sharing options...
Garfunkel Posted August 7, 2016 #18 Share Posted August 7, 2016 I can't get my e-tickets because it's saying I haven't updated my 'to do' which I did ages ago. I can't update my 'to do' because whatever browser I use I can't get access. I can't get it updated by phoning because I can't get through. Come on P&O !!!!!!!! Click on the 'preparing to go' tab, then you can add all your details that way. Link to comment Share on other sites More sharing options...
Florry Posted August 7, 2016 #19 Share Posted August 7, 2016 Click on the 'preparing to go' tab, then you can add all your details that way. Thank you! Link to comment Share on other sites More sharing options...
Florry Posted August 8, 2016 #20 Share Posted August 8, 2016 Not only has it deleted the info I had already submitted, it is not recognising the info I have added and thinks everything is still outstanding - on the phone now - not holding my breath! Link to comment Share on other sites More sharing options...
PhilJamesWill Posted August 9, 2016 #21 Share Posted August 9, 2016 My 'To do list' is working today for the first time in ages. Looks like they may have fixed it now. Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
swansong49 Posted August 9, 2016 #22 Share Posted August 9, 2016 My helpful geeky friend informed me that if you use Google Chrome if you don't keep it updated on current versions some browsers will not work. It seemed this was the case with my problem with the cruise personaliser. Go into chrome, top right hand corner, settings,help and update. Hope this helps. Link to comment Share on other sites More sharing options...
Florry Posted August 9, 2016 #23 Share Posted August 9, 2016 My helpful geeky friend informed me that if you use Google Chrome if you don't keep it updated on current versions some browsers will not work. It seemed this was the case with my problem with the cruise personaliser. Go into chrome, top right hand corner, settings,help and update. Hope this helps. Sadly it's not as easily fixed as the browser suggestion, I tried that. When I got through they said they had some issues they were fixing. Link to comment Share on other sites More sharing options...
terrierjohn Posted August 10, 2016 #24 Share Posted August 10, 2016 My 'To do list' is working today for the first time in ages. Looks like they may have fixed it now. Sent from my iPhone using Forums mobile app Yes mine is also working on my google chrome browser, however it is running very slowly I think P&O need to invest in much higher capacity servers. Link to comment Share on other sites More sharing options...
Happynutter Posted October 22, 2016 #25 Share Posted October 22, 2016 My personaliser states that we are in Genoa on the Thursday... we are booked on a trip to the Fjords.... should be interesting.. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now