Pensioncruiser Posted September 16, 2016 #1 Share Posted September 16, 2016 Just returned from Celebration cruise, great holiday but over three hours flight delay has anyone had a successful claim? Have seen all info on web and had the ' ambulance chaser's calling us' any genuine experiences out there? Link to comment Share on other sites More sharing options...
kruzseeka Posted September 16, 2016 #2 Share Posted September 16, 2016 No personal experience - our 10 hour delay for which I still had proof was just outside the claim period! :( I can't get the link to copy on this device but if you Google 'Flight delay compensation' and pick up the Martin Lewis Money-Saving expert site, he has some good advice on there (updated 30th August this year so should be current.) Hope that is helpful and that you get some compensation which you can put in the 'next cruise' fund! ;) Link to comment Share on other sites More sharing options...
Trigger1972 Posted September 16, 2016 #3 Share Posted September 16, 2016 You can only claim if you flight landed more than 3hours late, not taking off more than 3 hours late. Link to comment Share on other sites More sharing options...
okavango Posted September 17, 2016 #4 Share Posted September 17, 2016 what was the reason given at the time for the delay ??? Link to comment Share on other sites More sharing options...
Pensioncruiser Posted September 17, 2016 Author #5 Share Posted September 17, 2016 Yes thanks for that it was over 3 hrs delay on take off due to engine failure, we did have Thomson's TOP engineer + one on board don't know what they could have done at that altitude:rolleyes: it was the quickest return flight from Dubrovnik we have ever had just two hours, so the return delay was just under.the 3 hrs. Link to comment Share on other sites More sharing options...
okavango Posted September 17, 2016 #6 Share Posted September 17, 2016 (edited) under three hours late arriving back , forget it putting the handle down and burning some extra fuel would be cheaper than the possible compo claims Edited September 17, 2016 by okavango Link to comment Share on other sites More sharing options...
WeeCountyMan Posted September 18, 2016 #7 Share Posted September 18, 2016 Friends of ours have been delayed just over six hours on two flights, one outward and one inward. They were happy to take the 400 Euros (or thereabouts) compensation each time though. In these scenarios I have heard that Thomsons did (or will ?) try to squirm out of claims by demanding boarding passes - but have also read that such a tactic won't work, probably because appropriate records are accessible. Anybody know more ? :confused: Link to comment Share on other sites More sharing options...
Pensioncruiser Posted September 18, 2016 Author #8 Share Posted September 18, 2016 Thanks for that I have retained boarding passes and time stamps for all actions, still might not be enough. Sent from my VF-895N using Forums mobile app Link to comment Share on other sites More sharing options...
stelin34 Posted September 18, 2016 #9 Share Posted September 18, 2016 You can trace all flight take off and landing times and any delay through flight tracker ,I got Ryanair 5 years after the event once it had been clarified by the courts. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
WeeCountyMan Posted September 18, 2016 #10 Share Posted September 18, 2016 (edited) It was a local man named Donald Cowan who took on Ryanair and won the test case which became a watershed decision in favour of delayed passengers. http://www.heraldscotland.com/news/13201569.Sheriff_tells_Ryanair__never_mind_flap_asymmetry__you_need_to_compensate_delayed_Scots_tourist_after_two_year_battle/ Nice one !!! :) Edited September 18, 2016 by WeeCountyMan link added Link to comment Share on other sites More sharing options...
Vitalsign Posted September 18, 2016 #11 Share Posted September 18, 2016 We were delayed a number of hours from Corfu 2 years ago and all passengers were given a letter from Thomson confirming the number of hours delay There is a form on their website which we completed and sent by recorded delivery with a copy of our boarding and cruise confirmation papers Compensation is paid on short haul, middle haul and long haul as far as I can remember (increasing to long haul) per hour delayed Engine problems which obviously cannot be helped still count for compensation Ours was a broken rudder and the pilot refused to fly as it is essential for take off and landing until it was repaired. Thomson paid out very quickly even though it was at least three months after the event that we claimed. Good luck Link to comment Share on other sites More sharing options...
Pensioncruiser Posted September 19, 2016 Author #12 Share Posted September 19, 2016 Hi Vitalsign can you recall how many hours you were delayed? Have just been on Thomson's site, filled out the form and shot it off does say they will get back to me within 56 days:eek: Link to comment Share on other sites More sharing options...
Vitalsign Posted September 19, 2016 #13 Share Posted September 19, 2016 Hi Pensioncruiser Just checked and it was just over 19 hours we received approx. £450 compensation (2 passengers) We claimed after an EU ruling was announced and saw it in my daily paper. Try googling for the ruling but I'm sure you can claim for 3 hours. Did you get a letter from Thomson confirming the delay? Thomson Spirit Oct 2005 Repo Palma to Sharm el Sheikh Thomson Celebration Jan 2007 Red Sea Magic Ocean Village Feb 2008 Western Caribbean & Central America Ocean Village Aug 2008 Eastern Med Ocean Village 2 Feb 2009 Eastern Caribbean Ocean Village Mar 2010 Eastern Caribbean Thomson Dream Feb 2011 Eastern Caribbean & Cuba Thomson Celebration Aug 2011 Eastern Med Thomson Celebration Apr 2012 Red Sea Magic Thomson Celebration Apr/May 2012 Repo Sharm to Marmaris Thomson Dream Feb 2013 Eastern Caribbean Thomson Majesty Nov/Dec 2014 Colourful Coasts Canaries Thomson Dream Jan/Feb 2015 West Caribbean Panama & Cuba Thomson Dream Apr 2015 Transatlantic Sunset Thomson Majesty June 2015 Hellenic Classics Thomson Celebration Sept 2015 Adriatic Affair Thomson Dream Jan 2016 Mayan Treasures/Cuban Revolution Thomson Dream April 2016 Atlantic Adventure Thomson Dream June 2016 Iconic Islands/Adriatic Explorer Thomson Celebration Jan 2017 Cities of Gold Thomson Dream April2017 Atlantic Daydream Link to comment Share on other sites More sharing options...
Sheila49 Posted September 19, 2016 #14 Share Posted September 19, 2016 We were delayed 9 hours from Corfu in June. Claimed using the form on Thomsons website (via a link on Martin Lewis's website) shortly after we returned home. Apart from an automated email reply we have heard nothing. On the website it says not to complete the form again as they will be dealt with in the order they were received. Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
Pensioncruiser Posted September 19, 2016 Author #15 Share Posted September 19, 2016 No letter or explanation from Thomson at the airport just 7 euros for food and drinks. Captain explained when on board, we had Don McLane on board with us (he was the comedy act) who tried to get us free drinks which failed. I will wait the time given by Thomson and if no luck will contact the various agents who have been contacting us, they must follow all the delayed flights:rolleyes: Link to comment Share on other sites More sharing options...
stelin34 Posted September 19, 2016 #16 Share Posted September 19, 2016 Don't use an agent it's easy to do yourself Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
stelin34 Posted September 19, 2016 #17 Share Posted September 19, 2016 Google mse flight delay letter download it and fill in as necessary Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Pensioncruiser Posted September 22, 2016 Author #18 Share Posted September 22, 2016 Don't know what's happening with Thomson's but the flight we had a three hour delay on last Thursday, TOM 7411, looks like being four hours late today, feel sorry for the passengers who had the delay going out and are faced with this today:( if its the same aircraft perhaps its the other engine that's failed:rolleyes: Link to comment Share on other sites More sharing options...
vwgolf Posted September 22, 2016 #19 Share Posted September 22, 2016 We had a seven hour delay with Virgin when we flew to the US in August. I've put in a claim for 600 Euros each and had an acknowledgement of the claim from Virgin but no money yet! Link to comment Share on other sites More sharing options...
vwgolf Posted September 23, 2016 #20 Share Posted September 23, 2016 Funnily enough Ive just had an email from Virgin confirming they will pay the claim. It's 600 euros each which comes to about £515. Link to comment Share on other sites More sharing options...
Pensioncruiser Posted September 23, 2016 Author #21 Share Posted September 23, 2016 Great result well done:) Link to comment Share on other sites More sharing options...
vwgolf Posted September 23, 2016 #22 Share Posted September 23, 2016 Just enough to pay for our next cruise! Link to comment Share on other sites More sharing options...
Pensioncruiser Posted September 23, 2016 Author #23 Share Posted September 23, 2016 Sounds good to me although I've never been able to get one for that amount😁 Sent from my b1-720 using Forums mobile app Link to comment Share on other sites More sharing options...
WeeCountyMan Posted September 23, 2016 #24 Share Posted September 23, 2016 (edited) under three hours late arriving back , forget it putting the handle down and burning some extra fuel would be cheaper than the possible compo claims Perhaps I've misread this - but as far as I know compensation is not based on the aggregated time delay over both legs of a roundtrip flight - each is separate. So if PC was over 3 hours late on the outward leg she is entitled to the appropriate level of compensation, regardless of the time taken homeward bound. I had a quick browse through the conditions for claiming - it seems that flights must depart and/or arrive in the EU, as it is a European Union ruling. Presumably when the UK is cut adrift of the EU it'll be back to old ways, if your flight is seriously delayed - tough luck ? Edited September 23, 2016 by WeeCountyMan Extra information Link to comment Share on other sites More sharing options...
Pensioncruiser Posted September 23, 2016 Author #25 Share Posted September 23, 2016 Well I am trying and myth claim is in but I must admit its the first time I have been called a SHE??? Sent from my VF-895N using Forums mobile app Link to comment Share on other sites More sharing options...
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