bluecookies Posted December 11, 2016 #1 Share Posted December 11, 2016 I've got a problem! I booked the 7 night Cuba itinerary when it came out two days ago. Here was the breakdown for an interior room: $657 each, $111 in taxes = $768 each Two people = $1537 (with change) I put my $500 deposit down leaving a balance of $1037. Last night I e-mailed them the voucher for a $1000 gift card thinking this is great, I will only owe $37! This morning I logged into to check if the gift card went through only to find that it shows my total charges of $2079! I still owe $1579! How is this possible? The BIG problem? I never got an e-mail confirmation. I booked directly through RCL. Link to comment Share on other sites More sharing options...
Thetrail Posted December 11, 2016 #2 Share Posted December 11, 2016 I've got a problem! I booked the 7 night Cuba itinerary when it came out two days ago. Here was the breakdown for an interior room: $657 each, $111 in taxes = $768 each Two people = $1537 (with change) I put my $500 deposit down leaving a balance of $1037. Last night I e-mailed them the voucher for a $1000 gift card thinking this is great, I will only owe $37! This morning I logged into to check if the gift card went through only to find that it shows my total charges of $2079! I still owe $1579! How is this possible? The BIG problem? I never got an e-mail confirmation. I booked directly through RCL. Have never had an issue. But when I book I always get the confirmation immediately in an email. You should always make sure the email confirmation comes through. Just saying...K.O. Link to comment Share on other sites More sharing options...
Merion_Mom Posted December 11, 2016 #3 Share Posted December 11, 2016 Call 800-526-9723 and ask for your invoice. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Beagle Rancher Posted December 11, 2016 #4 Share Posted December 11, 2016 If you do the math, the new total is with the 18% gratuity. Link to comment Share on other sites More sharing options...
Merion_Mom Posted December 11, 2016 #5 Share Posted December 11, 2016 No. that is not how gratuities work. :) Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Ken at the beach Posted December 11, 2016 #6 Share Posted December 11, 2016 No. that is not how gratuities work. :) Sent from my iPhone using Forums Neither does the math.:eek: Link to comment Share on other sites More sharing options...
Roce48 Posted December 11, 2016 #7 Share Posted December 11, 2016 Something must be wrong because I just did a mock booking for the 7 night Cuba inclusive cruise, and it showed an interior as $1615 for 2 people not including gratuities. I would advise you not to worry as this cruise is far enough away from final payment date to clear it up. Link to comment Share on other sites More sharing options...
KDOG687 Posted December 11, 2016 #8 Share Posted December 11, 2016 It could be a change in port fees and taxes. Sent from my HUAWEI Y536A1 using Forums mobile app Link to comment Share on other sites More sharing options...
Merion_Mom Posted December 11, 2016 #9 Share Posted December 11, 2016 No, it couldn't. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Time4wine Posted December 12, 2016 #10 Share Posted December 12, 2016 We booked on the Allure on Friday and I have email confirmation of our price and when we went on the website today our total was almost $3000 more. Something is wrong for sure. Link to comment Share on other sites More sharing options...
JKrise Posted December 12, 2016 #11 Share Posted December 12, 2016 Neither does the math.:eek: [emoji106][emoji106][emoji106] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
SPacificbound Posted December 12, 2016 #12 Share Posted December 12, 2016 I've got a problem! I booked the 7 night Cuba itinerary when it came out two days ago. Here was the breakdown for an interior room: $657 each, $111 in taxes = $768 each Two people = $1537 (with change) I put my $500 deposit down leaving a balance of $1037. Last night I e-mailed them the voucher for a $1000 gift card thinking this is great, I will only owe $37! This morning I logged into to check if the gift card went through only to find that it shows my total charges of $2079! I still owe $1579! How is this possible? The BIG problem? I never got an e-mail confirmation. I booked directly through RCL. It may take longer than a day for the gift card to be applied. When you say you didn't get an email confirmation, are you saying that about when you booked the cruise or when you emailed the gift card voucher? Link to comment Share on other sites More sharing options...
SPacificbound Posted December 12, 2016 #13 Share Posted December 12, 2016 We booked on the Allure on Friday and I have email confirmation of our price and when we went on the website today our total was almost $3000 more. Something is wrong for sure. Every time I tried to get on RC website yesterday the page came up with some goofy thing about it being down, so no telling what happened. You have your booking confirmation so you should be fine. I would call Crown & Anchor tomorrow and speak with them about what you are seeing on the website. Link to comment Share on other sites More sharing options...
Big_G Posted December 12, 2016 #14 Share Posted December 12, 2016 It may take longer than a day for the gift card to be applied. When you say you didn't get an email confirmation, are you saying that about when you booked the cruise or when you emailed the gift card voucher? That math doesn't work either. They need to call Royal. Link to comment Share on other sites More sharing options...
sanger727 Posted December 12, 2016 #15 Share Posted December 12, 2016 Hopefully this is a computer error. I've never heard of any booking on an cruise line going up in price after booking. Even when port fees and taxes went up on cruises I've taken, they've never charged anything additional for that. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Clarea Posted December 12, 2016 #16 Share Posted December 12, 2016 Hopefully this is a computer error. I've never heard of any booking on an cruise line going up in price after booking. Even when port fees and taxes went up on cruises I've taken, they've never charged anything additional for that. Royal has had a continuing problem for almost 3 years now whereby cruises occasionally get re-priced "accidentally" when accessing (and not always changing) the booking. Link to comment Share on other sites More sharing options...
liberiben Posted December 12, 2016 #17 Share Posted December 12, 2016 I had that happen with my last booking, changed from me owing 0.00 to $300. I just called and they fixed it right then. Apparently it's a computer issue. Link to comment Share on other sites More sharing options...
moopetguy Posted December 12, 2016 #18 Share Posted December 12, 2016 Royal has had a continuing problem for almost 3 years now whereby cruises occasionally get re-priced "accidentally" when accessing (and not always changing) the booking. It's ridiculous how long this has been going on for. I basically never log into My Cruises any more, to avoid triggering the bug that has personally hit me 3 times. Is the cost/effort required to fix the bug worth more than all the call centre employee time and customer satisfaction they're burning to deal with every person who has encountered this issue and needs to call to get it corrected? :confused: Link to comment Share on other sites More sharing options...
Clarea Posted December 12, 2016 #19 Share Posted December 12, 2016 It's ridiculous how long this has been going on for. I basically never log into My Cruises any more, to avoid triggering the bug that has personally hit me 3 times. Is the cost/effort required to fix the bug worth more than all the call centre employee time and customer satisfaction they're burning to deal with every person who has encountered this issue and needs to call to get it corrected? :confused: I'll bet this "bug" is profitable for them, as I suspect a significant number of people dion't notice the change in cost. Link to comment Share on other sites More sharing options...
moopetguy Posted December 12, 2016 #20 Share Posted December 12, 2016 I'll bet this "bug" is profitable for them, as I suspect a significant number of people dion't notice the change in cost. I considered that, but maybe had more faith in people noticing if their vacation had gone up in price by a few hundred (or more) dollars... Link to comment Share on other sites More sharing options...
Jared100 Posted December 12, 2016 #21 Share Posted December 12, 2016 Can confirm this bug exists. Booked a cruise in full and checked on it frequently and somehow said I now had an outstanding balance. Simple call fixed it Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
iheartbda Posted December 12, 2016 #22 Share Posted December 12, 2016 Neither does the math.:eek: Must be that new math.:D Link to comment Share on other sites More sharing options...
shearwood Posted December 12, 2016 #23 Share Posted December 12, 2016 just checked my cruise and price has increased also , have emailed crown and anchor , will only be paying the balance thats on my email confirmation Link to comment Share on other sites More sharing options...
TargaryenOne Posted December 12, 2016 #24 Share Posted December 12, 2016 I had a price increase (more than 1000$) before my final payment for a cruise in march. I've called RCI and they fixed the problem. In my case, the system had removed the "kids sail free" promotion that I had. The represatative was very helpful. It's better to call RCI instead of emailing them in those cases. Link to comment Share on other sites More sharing options...
shearwood Posted December 12, 2016 #25 Share Posted December 12, 2016 yea will do we cruise in march also Link to comment Share on other sites More sharing options...
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