chamima Posted January 11, 2017 #1 Share Posted January 11, 2017 Got this email and I want to make sure it's really from Celebrity. Message body Dear KAREN, As part of our ongoing effort to provide the best possible cruise experience, we are inviting a select group to participate in a research study. Within the next couple of days, you will receive a survey invitation from Chadwick Martin Bailey, our trusted, independent market research partner, who will be conducting this important research on our behalf. To guarantee the invitation goes straight to your inbox, add invite@survey.cmbinfo.com to your Address Book or Safe List. Please be assured that all of your responses will remain strictly confidential and will only be used to improve products and services at Celebrity Cruises. Thank you in advance and we look forward to receiving your feedback! Link to comment Share on other sites More sharing options...
cruise47 Posted January 11, 2017 #2 Share Posted January 11, 2017 No. Link to comment Share on other sites More sharing options...
patty1955 Posted January 11, 2017 #3 Share Posted January 11, 2017 I got a survey but no email warning me about it. Just the email with the link to the survey. Link to comment Share on other sites More sharing options...
chamima Posted January 11, 2017 Author #4 Share Posted January 11, 2017 It really looks suspicious so I just put a call in to Captains Club and she asked that I forward the email to her and she'll check it out. Warning to anyone else that got this email. I'll come back when I have an answer. Link to comment Share on other sites More sharing options...
chamima Posted January 11, 2017 Author #5 Share Posted January 11, 2017 (edited) I got a survey but no email warning me about it. Just the email with the link to the survey. Was it from celebritycruises@qemailserver.com[/email] The Captains Club rep didn't recognize that email. Edited January 11, 2017 by chamima Link to comment Share on other sites More sharing options...
patty1955 Posted January 11, 2017 #6 Share Posted January 11, 2017 It was from News@email.celebritycruises.com Link to comment Share on other sites More sharing options...
easyboy Posted January 12, 2017 #7 Share Posted January 12, 2017 Hard to trust emails from strangers. Glad you called Captains Club to verify. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Wayneair Posted January 12, 2017 #8 Share Posted January 12, 2017 Was it from celebritycruises@qemailserver.com[/email] The Captains Club rep didn't recognize that email. That's a scam. That email server address appears like someone does not know how to spell. I bet it was intended to say gmail, but the person actually spelled it out. Ignore it. Link to comment Share on other sites More sharing options...
Knolmom Posted January 12, 2017 #9 Share Posted January 12, 2017 I got an email from celebrity stating. That a survey company would be contacting me and would I please allow their e mail to reach my server. Link to comment Share on other sites More sharing options...
Fish Lover Posted January 12, 2017 #10 Share Posted January 12, 2017 This is very suspect. I would not even open any email from this entity, let alone put it in my "safe" list, which is not common terminology. Link to comment Share on other sites More sharing options...
Wayneair Posted January 12, 2017 #11 Share Posted January 12, 2017 Got this email and I want to make sure it's really from Celebrity. Message body Dear KAREN, As part of our ongoing effort to provide the best possible cruise experience, we are inviting a select group to participate in a research study. Within the next couple of days, you will receive a survey invitation from Chadwick Martin Bailey, our trusted, independent market research partner, who will be conducting this important research on our behalf. To guarantee the invitation goes straight to your inbox, add invite@survey.cmbinfo.com to your Address Book or Safe List. Please be assured that all of your responses will remain strictly confidential and will only be used to improve products and services at Celebrity Cruises. Thank you in advance and we look forward to receiving your feedback! Thought about this some more. Be very careful as this looks to be some sort of social engineering. People attempting to steal your identity or hack you computer will look at your Facebook, LinkedIn, or even boards like this to learn who you are. Once they get a sense of you, then they begin going deeper by sending you these sort of request. I'm sure you already have, but do not click the link and just delete the email. Also, if you have any recent friend request via Facebook or any other social sites of people you do not know, delete them and do not accept request. Link to comment Share on other sites More sharing options...
flyingv4me Posted January 12, 2017 #12 Share Posted January 12, 2017 Thanks for alerting everyone. I do agree that this looks like a scam. Link to comment Share on other sites More sharing options...
TeeRick Posted January 12, 2017 #13 Share Posted January 12, 2017 I received a link to the new Celebrity web site (beta test) and there was a survey with that - did anybody get that one? Link to comment Share on other sites More sharing options...
ginnyks Posted January 12, 2017 #14 Share Posted January 12, 2017 Also rec'd same email about upcoming "survey". Anymore it is tough to tell what is legit or another scam/hack..whatever. Thank you for calling Celebrity and then posting this ... I rec'd this email also yesterday and remembered your post. Link to comment Share on other sites More sharing options...
dmp223 Posted January 12, 2017 #15 Share Posted January 12, 2017 I received a link to the new Celebrity web site (beta test) and there was a survey with that - did anybody get that one? Yes, I received that one. It was sent from the following email address: News@email.celebritycruises.com Dear Dawn, As a Captain's Club member, we know you're a savvy traveler, and we value your opinion greatly. We're redesigning the Celebrity website and would love to get feedback from trusted guests like you on the photography and overall design. We kindly ask that you explore a beta version of the new site and complete a short questionnaire by January 12th. Below is an exclusive link to the survey and instructions. By clicking through on the link to participate, you agree to keep this survey, its contents, and the website design confidential. Please do not forward or share any aspects of the website. Please note that this will not work on a mobile device. Link to comment Share on other sites More sharing options...
easyboy Posted January 13, 2017 #16 Share Posted January 13, 2017 Thought about this some more. Be very careful as this looks to be some sort of social engineering. People attempting to steal your identity or hack you computer will look at your Facebook, LinkedIn, or even boards like this to learn who you are. Once they get a sense of you, then they begin going deeper by sending you these sort of request. I'm sure you already have, but do not click the link and just delete the email. Also, if you have any recent friend request via Facebook or any other social sites of people you do not know, delete them and do not accept request. I guess you are right. I do receive a lot of friend request at LinkedIn too. Link to comment Share on other sites More sharing options...
Fish Lover Posted January 13, 2017 #17 Share Posted January 13, 2017 Yes, I received that one. It was sent from the following email address: News@email.celebritycruises.com Dear Dawn, As a Captain's Club member, we know you're a savvy traveler, and we value your opinion greatly. We're redesigning the Celebrity website and would love to get feedback from trusted guests like you on the photography and overall design. We kindly ask that you explore a beta version of the new site and complete a short questionnaire by January 12th. Below is an exclusive link to the survey and instructions. By clicking through on the link to participate, you agree to keep this survey, its contents, and the website design confidential. Please do not forward or share any aspects of the website. Please note that this will not work on a mobile device. When did you receive this? A proper beta test needs at least a couple of months to market, consolidate feedback, and react to the feedback. Further, it seems to ignore the whole purchase & reservation system by targeting only Captains Club. The email seems to be legitimate, however the methodology is so off I would delete and not participate. Then again, perhaps this is a symptom of why their website is so disastrous. Link to comment Share on other sites More sharing options...
dmp223 Posted January 13, 2017 #18 Share Posted January 13, 2017 When did you receive this? A proper beta test needs at least a couple of months to market, consolidate feedback, and react to the feedback. Further, it seems to ignore the whole purchase & reservation system by targeting only Captains Club. The email seems to be legitimate, however the methodology is so off I would delete and not participate. Then again, perhaps this is a symptom of why their website is so disastrous. I received the email on Monday, January 9. I did contact Captains Club and spoke with a manager who confirmed that they did send out the email, I failed to mention that in my original post. I did participate in the survey and since their main concern seemed to be what the overall impressions were of the new design, my response was something along the lines of... you can make the website as attractive as you would like but if basic functions don't work, it doesn't matter how pretty it is. I did go on to list the ongoing issues of the site I have encountered from time to time, some of which have been discussed here. Link to comment Share on other sites More sharing options...
chamima Posted January 13, 2017 Author #19 Share Posted January 13, 2017 (edited) The girl I spoke to at Captain's Club said to forward the email to her at celebrityonetouch@celebrity.com Att: her name. I have heard nothing back and don't even know if she got the email. Dawn - how did you get to speak to a manager? Edited January 13, 2017 by chamima Link to comment Share on other sites More sharing options...
TeeRick Posted January 13, 2017 #20 Share Posted January 13, 2017 When did you receive this? A proper beta test needs at least a couple of months to market, consolidate feedback, and react to the feedback. Further, it seems to ignore the whole purchase & reservation system by targeting only Captains Club. The email seems to be legitimate, however the methodology is so off I would delete and not participate. Then again, perhaps this is a symptom of why their website is so disastrous. I received it earlier this week and it was legitimate. The new web site test with more experienced users first (Captains Club) is really a good idea. Why are you concerned and negative about the methodology - why not give them a chance? Perhaps doing this will make the new web site less "disastrous" to you. Really? Disastrous? Link to comment Share on other sites More sharing options...
dmp223 Posted January 13, 2017 #21 Share Posted January 13, 2017 (edited) Dawn - how did you get to speak to a manager? I actually had the name of one I had spoken to about a year ago and asked if she were available/still with Celebrity/Captains Club and I was transferred to her. Edited January 13, 2017 by dmp223 spelling Link to comment Share on other sites More sharing options...
davekathy Posted January 13, 2017 #22 Share Posted January 13, 2017 Got this email and I want to make sure it's really from Celebrity. Message body Dear KAREN, As part of our ongoing effort to provide the best possible cruise experience, we are inviting a select group to participate in a research study. Within the next couple of days, you will receive a survey invitation from Chadwick Martin Bailey, our trusted, independent market research partner, who will be conducting this important research on our behalf. To guarantee the invitation goes straight to your inbox, add invite@survey.cmbinfo.com to your Address Book or Safe List. Please be assured that all of your responses will remain strictly confidential and will only be used to improve products and services at Celebrity Cruises. Thank you in advance and we look forward to receiving your feedback! When in doubt, throw it out. In this case delete it. Link to comment Share on other sites More sharing options...
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