Toooocooool Posted June 27, 2017 #26 Share Posted June 27, 2017 I got the email from them saying "First of all I would like to offer an apology on behalf of all of us. Duringthe last year, the company passed through several changes due to the change in government. In order to increase the security of our valuable customers information and due to the fact that the administrative laws has changed for us by our Government. Unfortunately during that process we gained a delay on the payment of the shopping incentive refunds. I want to thank you so much for being so patient, helpful and kind, providing us this time to get your reimbursement. Now I am happy to inform you that your refund request is on top of the list and ready for the next payment which should go out next 2 weeks. Please check your credit card statement in order to see it reflected on your account. It takes between 1-5 working days, for the local banks to credit the amount onto your credit card in your local currency. I am very glad to have been able to help you and I really appreciate your patience with us. Thank you again and I wish you a lovely and wonderful day. Kind regards," 3weeks passed, nothing happens...:rolleyes: Link to comment Share on other sites More sharing options...
CaroleSS Posted June 27, 2017 Author #27 Share Posted June 27, 2017 Not sure if it helps or not, but it took around 4 weeks from the time that they said the money had been 'approved for payment' and the time I saw the credit on my card. I think it has to go from them to the government - who then processes it. Hang in there....you might get it (or maybe not....:confused:) Please let us know what happens!! Link to comment Share on other sites More sharing options...
Toooocooool Posted June 27, 2017 #28 Share Posted June 27, 2017 Not sure if it helps or not, but it took around 4 weeks from the time that they said the money had been 'approved for payment' and the time I saw the credit on my card. I think it has to go from them to the government - who then processes it. Hang in there....you might get it (or maybe not....:confused:) Please let us know what happens!! Thanks! You brought my hope up again!:D Link to comment Share on other sites More sharing options...
Mama Cruises Posted September 17, 2017 #29 Share Posted September 17, 2017 Ya...don't give your passport and credit card info for a bit of cash back! It has been over 8 months, 5 emails and the last time they promised I was next was in July! So upset that I surrendered my personal info for this scam! Buyers beware! Link to comment Share on other sites More sharing options...
Trnkk Posted September 17, 2017 #30 Share Posted September 17, 2017 you'll get it eventually I got mine several months later it's slow yes, it's not a scam!!! Link to comment Share on other sites More sharing options...
Petals22 Posted September 18, 2017 #31 Share Posted September 18, 2017 We made a purchase in November 2015. We received our refund in August 2016. When we received the credit on our credit card, we had actually forgotten the money was coming! It was approximately 9 months. Link to comment Share on other sites More sharing options...
ScubaPat Posted September 23, 2017 #32 Share Posted September 23, 2017 I got the email from them saying 3weeks passed, nothing happens...:rolleyes: We made a purchase in Cozumel in January 2017, after a few months sent a couple emails and got the same email about changes in the government, blah, blah, blah. I emailed a couple more times back and forth with the last email going unanswered. It is now end of September and nothing. TOTAL SCAM. Link to comment Share on other sites More sharing options...
rogicoco Posted October 15, 2017 #33 Share Posted October 15, 2017 I have been waiting for mine since 2015. It's a total scam. I was just in Cozumel this past week on Allure and went into the store where we made our purchase in 2015. They kept making tons of excuses. I showed them the paper they gave us. They told us they are researching it now. They had a person on site who filled everything out but now they tell us maybe we put wrong information. It was not wrong since we checked everything he wrote. After calling them they can't even find us in the system. Now they told us they are checking again. I am not counting on it. We saw the shopping guy from the ship in the store so we told him. At first he acted surprised but after I told him about all the reviews he kind of admitted that people have problems. I just wish they addressed this on the ship. I am never buying anything in Cozumel again. Prices are also higher than other islands because they are trying to give you that tax incentive. We prices one particular watch In Jamaica and Cozumel. The prices are fixed by this company no matter where you buy it. In Cozumel it was 1000.00 higher. That's when again they started about tax back. Very shady. Link to comment Share on other sites More sharing options...
CB&ER Posted April 18, 2018 #34 Share Posted April 18, 2018 Stay away from this, it's a total scam! I got the following in my mailbox today.. " Your tax back request is cancelled. If you want to contact us you can use the info below. xhhehherxns 123123123 " Link to comment Share on other sites More sharing options...
Bsybvr Posted April 18, 2018 #35 Share Posted April 18, 2018 Got mine again in January of 2018 from a purchase in March of 2017. Won't bother with it again though. Link to comment Share on other sites More sharing options...
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