Aggiebuttercup Posted September 28, 2017 #176 Share Posted September 28, 2017 It's not just the website. It's the backend that website runs on. I'm in IT. I'd have fired people for some of the decisions that were made in the design of this system. It's short-sighted, lazy-as-f*** coding. If we hadn't been travelling with others, I would have cancelled a cruise last summer due to the issues I had getting our cruise booked correctly and linked to the others. I spent hours on the phone with RCCL over several months because a) the website didn't work or b) the website was actually incapable of doing certain things or c) the back-end systems were just BAD. If you have rooms that will fit 6 people, why on earth can't you have reservations that handle 6 people? We had to split our room into two reservations. That caused lots of other issues (my favorite - at one point, the system changed our reservations so they had different dining times; 4 of us had early dining; the youngest kid had late dining). Literally HOURS I wasted on the phone to get it all fixed. My Disney and Carnival cruises were easy to book/maintain myself (although Carnival's website has been deteriorating). Link to comment Share on other sites More sharing options...
beachnative Posted September 28, 2017 #177 Share Posted September 28, 2017 There web site SUCKS!! Its the worst I have ever dealt with by FAR!!! I am still having problem with the junk. Can't see nothing about my cruise I am going on in 24 days. No packages or anything. Just plan out junk. Its a shame on there part. It really is. Been like this for a month. Come on RCC get your **** together. I'm sorry that you are frustrated. We have never had a problem. Link to comment Share on other sites More sharing options...
buddylover Posted September 28, 2017 #178 Share Posted September 28, 2017 Agreed that they have a serious IT problem. You won't hear anyone talking about what browser they need to use or how they need to clear their cache when shopping on Amazon, do you? In this day and age, there's no excuse for how temperamental the Royal Caribbean website is. PERFECTLY stated......in this day and age the consumer should NOT have to worry about OS interface (ex: Chrome, Firefox, IE etc)...their site should be IT savvy enough to work with any OS - just like Amazon's does.....LOL!! Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 28, 2017 #179 Share Posted September 28, 2017 PERFECTLY stated......in this day and age the consumer should NOT have to worry about OS interface (ex: Chrome, Firefox, IE etc)...their site should be IT savvy enough to work with any OS - just like Amazon's does.....LOL!! Amazon website is 100% necessary, Royal's is not. They have people that answer the phone, and work with TA's for a lot of their business. I use Chrome Incognito, no real problems, just a few quirks. Find what works and stick to it. Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
time4u2go Posted September 28, 2017 #180 Share Posted September 28, 2017 PERFECTLY stated......in this day and age the consumer should NOT have to worry about OS interface (ex: Chrome, Firefox, IE etc)...their site should be IT savvy enough to work with any OS - just like Amazon's does.....LOL!! I agree as well. There's really no excuse for why their website is so bad, for a company that large. Link to comment Share on other sites More sharing options...
Cuizer2 Posted September 28, 2017 #181 Share Posted September 28, 2017 Chrome has known problems with the site. Try FIrefox. What if you use stainless steel? Does that have the same problems as chrome? Link to comment Share on other sites More sharing options...
juju2454 Posted September 28, 2017 #182 Share Posted September 28, 2017 You get the same price booking through a TA, and depending on who you use, you can make out better with free OBC, dinners, gratituties and other perks booking through a TA. You aren't paying any more for their commission. I have never paid more via a TA, and I check all the time when booking, I use a TA because she keeps me informed about what's new and what changes including monitoring drink packages and excursions... I have booked on line too, but prefer a TA over all. ;) Link to comment Share on other sites More sharing options...
Mlkkc Posted September 28, 2017 #183 Share Posted September 28, 2017 Their site goes down often. I don't know how y'all can say it don't and its people browsers hmmmmmm. I called and they've told me their site was down but they did help me over the phone. Link to comment Share on other sites More sharing options...
Clarea Posted September 28, 2017 #184 Share Posted September 28, 2017 What if you use stainless steel? Does that have the same problems as chrome? Well, you would avoid the problems with rust.:) Link to comment Share on other sites More sharing options...
nicedream Posted September 28, 2017 #185 Share Posted September 28, 2017 I agree as well. There's really no excuse for why their website is so bad, for a company that large.+1Not to mention, Chrome is the most-used browser on the market today. Market share estimates put it at around 50 to 60 percent. If a site doesn't work on Chrome, the problem lies with the site, NOT the browser. Sent from my Nexus 7 using Tapatalk Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 28, 2017 #186 Share Posted September 28, 2017 +1Not to mention, Chrome is the most-used browser on the market today. Market share estimates put it at around 50 to 60 percent. If a site doesn't work on Chrome, the problem lies with the site, NOT the browser. Sent from my Nexus 7 using Tapatalk Works on Chrome for me. I just have to use incognito. It is my understanding that this version doesn't store cookies and such Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
nicedream Posted September 28, 2017 #187 Share Posted September 28, 2017 Works on Chrome for me. I just have to use incognito. It is my understanding that this version doesn't store cookies and such Sent from my HTC One_M8 using Forums mobile app But you shouldn't have to use incognito mode. If you do, then the site is broken. Sent from my Nexus 7 using Tapatalk Link to comment Share on other sites More sharing options...
Cuizer2 Posted September 29, 2017 #188 Share Posted September 29, 2017 Works on Chrome for me. I just have to use incognito. It is my understanding that this version doesn't store cookies and such Sent from my HTC One_M8 using Forums mobile app Don't you have a cookie jar? Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 29, 2017 #189 Share Posted September 29, 2017 But you shouldn't have to use incognito mode. If you do, then the site is broken. Sent from my Nexus 7 using Tapatalk Works for me. It's just magic. No need to clean cache and all the other odd fixes if you use incognito Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
rukkian Posted September 29, 2017 #190 Share Posted September 29, 2017 Works for me. It's just magic. No need to clean cache and all the other odd fixes if you use incognito Sent from my HTC One_M8 using Forums mobile app I use incognito at work due to extra security, but at home have never had an issue. Sent from my Pixel XL using Forums mobile app Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 29, 2017 #191 Share Posted September 29, 2017 I use incognito at work due to extra security, but at home have never had an issue. Sent from my Pixel XL using Forums mobile app You use work time for personal benefit. [emoji33] Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
rukkian Posted September 29, 2017 #192 Share Posted September 29, 2017 Or just have time between tasks or at break or lunch. Sent from my Pixel XL using Forums mobile app Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 29, 2017 #193 Share Posted September 29, 2017 Or just have time between tasks or at break or lunch. Sent from my Pixel XL using Forums mobile app So glad I'm retired. The guilt just washes away. [emoji2] I generally used my phone at work [emoji6] Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
Cuizer2 Posted September 29, 2017 #194 Share Posted September 29, 2017 I use incognito at work due to extra security, but at home have never had an issue. Sent from my Pixel XL using Forums mobile app Wait until you spouse finds out which sites you've been visiting when your spouse is not home, or is asleep. Then you will have wished you used incognito mode. :evilsmile: Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted September 29, 2017 #195 Share Posted September 29, 2017 Wait until you spouse finds out which sites you've been visiting when your spouse is not home, or is asleep. Then you will have wished you used incognito mode. :evilsmile: Yes, we all know the purpose of incognito. It may be the most popular way to use Chrome if you read some of the statistics published. Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
rukkian Posted September 29, 2017 #196 Share Posted September 29, 2017 Wait until you spouse finds out which sites you've been visiting when your spouse is not home, or is asleep. Then you will have wished you used incognito mode. :evilsmile: My wife would just be mad I didn't wait for her.[emoji39] Sent from my Pixel XL using Forums mobile app Link to comment Share on other sites More sharing options...
renhelm Posted March 13, 2018 #197 Share Posted March 13, 2018 I went from loving RCL to absolutely hating them. As a Diamond Plus I have watched quality and service to take a big dive and the nickel and diming is getting worse. Now the website won't let me access my future cruise's details. Can't negotiate through the RCL website anymore. So I have booked on other cruise lines and plan to cancel all future cruises with RCL. Link to comment Share on other sites More sharing options...
southerncalla Posted March 13, 2018 #198 Share Posted March 13, 2018 I am also disappointed with RCCL. I especially dislike the non-refundable deposits they have initiated. I would like to try NCL. Does anyone have any experience with this cruise line? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted March 13, 2018 #199 Share Posted March 13, 2018 I am also disappointed with RCCL. I especially dislike the non-refundable deposits they have initiated. I would like to try NCL. Does anyone have any experience with this cruise line? Sent from my iPhone using Forums Gave them three chances. Absolutely hated it. Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
deliver42 Posted March 13, 2018 #200 Share Posted March 13, 2018 We were on the Escape last December, and loved it. Link to comment Share on other sites More sharing options...
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